I purchased alpine white porcelain slabs from stone traders on recommendation from my daughter in law who used them recently as well. Karen kindly assisted me in my selection process and I used Ston... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Mostly everything was good, communication re delivery excellent. The only problem was that one of the 15 slabs was broken. Although I could see the odd bits on the pallet somehow I miscounted the numb... Mehr ansehen
Used beautiful Kandala Grey porcelain slabs from Stone Traders, easy to clean, non slip patio pavers. Neil and and his team completely transformed our garden. Very professional, friendly and helpful,... Mehr ansehen
Unternehmen hat geantwortet
The staff are extremely helpful and responded to our problems without delay. The problem we encountered was that the product we chose was out of stock and unfortunately the staff were unable to g... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Registered in 2007, Stone Traders UK Ltd is a leading importer and distributor of natural stone and porcelain paving, with a strong focus on ethically sourced materials. We supply both trade professionals and individual homeowners across the UK, offering flexible ordering options — including the ability to purchase by the square metre rather than full pallets — alongside reliable nationwide delivery. Our extensive product range is suited to a wide variety of outdoor applications, from patio installations to garden design and larger landscaping projects. Combining quality materials with practical purchasing options, we aim to provide dependable solutions for projects of all sizes.
Kontaktinformationen
Gregory's Yard, Lucas Green Rd, West End, GU249YB, Woking, Vereinigtes Königreich
- 01483 472521
- info@stonetraders.co.uk
- stone-traders.co.uk
4,6
Hervorragend
592 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Perfect patio
Perfect patio,
I needed 55 sq m of paving stone for the patio and searching on line I came across Stonetraders sale on Indian tiles.
They arrived within days and are just what we wanted. The price was easily the most competitive.
David Low
21. April 2023
Great service and products
High quality tiles , professional, friendly service and good value. All staff very knowledgable and helpful. Deliveries were prompt and hassle free.
30. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Stone Traders
Hi Graham
Thank you for your review today & we are glad all went well with your order & delivery. We hope to see you again sometime.
My order hasn't arrived within a week…
My order hasn't arrived within a week despite choosing 48h delivery in the checkout. Had to cancel and buy elsewhere.
17. April 2023
Antwort von Stone Traders
Hi Rafael
We are very sorry you had problems with your delivery which we know can be very frustrating. Unfortunately, we rely on a third party delivery courier for area's outside ours so when they have traffic, hub or overload issues it reflects on us so we totally understand your complaint. Again we do apologise & hope you may try us again in the future where we will give you a discount as a token of good faith.
Regards
Karen Taylor
Office Manager
sales@stonetraders.co.uk
Stone is perfect and just what we want
Stone is perfect and just what we want. However, there is no confirmation email sent for the product. I have to make phone call to confirm the deliver date.
16. April 2023
Antwort von Stone Traders
Dear Customer
We are sorry to hear you were unsure of your delivery date. All orders made online can print their invoices off once orders have been made & we then call you when it comes through on our system to talk about delivery access & dates etc. We are happy that you are pleased with your product & we appreciate your feedback.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Helpful and friendly staff.
I have recently placed an order for some paving slabs with Ted, and have found him to be very efficient, helpful and polite towards me.
He had emailed me some photos of a certain stone, which decided my decision on them.
I recommend them.
Cathy was also helpful.
2. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Stone Traders
Hi Maria
Thank you for taking the time to review us today. I am glad you have found our service efficient & helpful & that you have recommended us.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Delivery guy wheeled it down the back…
Delivery guy wheeled it down the back of an alley way ... very much appreciated
10. April 2023
Antwort von Stone Traders
Hi Trudi
Thank you for your review & we are happy that the delivery went well. It's great he went that extra mile for you, I will let his depot know.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Great experience, and will definitely be back!!
Great experience using Stone Traders!! From start to finish i was really impressed with the customer service, and the porcelain tiles look amazing. Would definitely recommend these guys!
14. April 2023
Bewertung ohne vorherige Einladung
Antwort von Stone Traders
Hi Alan
Thank you so much for your review today, we are glad you have been happy with your service & product & pleased that you are willing to recommend us!
Much appreciated
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Really disappointing experience paid…
Really disappointing experience paid for 24 hour shipping. Which ended up being delivered a week later ( only in part due to Easter hols). They’ve still not reimbursed me for the shipping costs
6. April 2023
Antwort von Stone Traders
Hi Tom
We are very sorry to hear that you have not been happy with your delivery. Orders need to be in before 12pm so we can prepare the order & send it out for delivery, however you made your order after 4pm on the day before Good Friday so we were not able to send your order out until the Tuesday after the Easter weekend. We rely on a third party delivery company for any orders that are not local so unfortunately once the goods leave us we put our faith in them to deliver our customers goods on time. 99% of the time this works really well & customers get their goods on time & are happy, however, if a certain depot is struggling with overload due to the Bank Holiday weekend, they do push deliveries back & unfortunately you were one of those customers. We can only apologise for your late delivery & would like to compensate you by refunding you your delivery cost which I will arrange immediately.
Kindest Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Really pleased with Stone Traders they…
Really pleased with Stone Traders they had the patio tiles I wanted and the exact amount instead of buying in bulk which was just what we needed. The delivery was very quick and the service from them was great! The tiles were perfect thank you!
25. März 2023
Antwort von Stone Traders
Hi Laura
Thank you for taking the time to review us today, it is good to hear all went well for you & your experience with us was a good one. We are a family based company & your comments give us confidence we are doing a good job.
Kindest regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Delivery was not 48hrs as advertised
29. März 2023
Antwort von Stone Traders
Hi Rebecca
We are disappointed to hear you did not get your delivery on time. Our third party delivery company sometimes have problems with an overload of deliveries & cannot deliver on the day they specified. We do state that this can happen & for customers to order with this in mind. Again, apologies on behalf of Stone Traders UK Ltd.
Regards
Karen Taylor
Office Manager
karen@stonetraders.com
Website easy to navigate
Website easy to navigate. It was very easy to communicate with the company and the personal very informative and polite. Delivery instructions were carried out exactly as explained to the person I contacted.
24. März 2023
Antwort von Stone Traders
Hi Paul
Good to hear from you regarding your recent experience with us & especially pleased that you are happy with your stone & delivery. We do aim to please & are very proud of our customer service history. We do hope to see you again in the future.
Kindest regards
Karen Taylor
Office Manager
The stone was as described and good…
The stone was as described and good value.
Delivered a little later than hoped for but no big deal and we were kept in the loop
So recommended but give them time!
21. März 2023
Antwort von Stone Traders
Thank you George for your recent review & we are glad that you were happy with your stone even though unfortunately you had a later than expected delivery. We do apologise for this & will take your comments on board.
Kind Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Very helpful and great service .
1. März 2023
Antwort von Stone Traders
Hi Ian
Thank you for leaving your recent review expressing how happy you were with our service which fills us the trust we are doing what we set out to do. We hope to see you again in the future.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Very helpful staff
27. Februar 2023
Great company to do business with
Excellent service and knowledgeable and helpful staff. Purchased Mint Antique sandstone patio tiles and extremely pleased with the result. Look much more expensive than they cost!
3. März 2023
Bewertung ohne vorherige Einladung
Antwort von Stone Traders
Dear Customer,
Thank you for your recent review.
We're very pleased to hear you felt looked after in the sales process and that everything ran smoothly for you with your Mint Antique purchase and how great it looks!
Regards
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Excellent Product / Great Service
Ordered Indian sandstone paving from Stone Traders. Whole process from initial enquiry to delivery was seamless. Staff were extremely knowledgeable and helpful and our patio now looks fantastic ! A bonus was that their pricing was very competitive too.
9. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Stone Traders
Dear Martyn
Thank you for your kind review which is very much appreciated and we are delighted to hear you were happy with the price and the service we provided.
So pleased your patio now looks fantastic!
Regards
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Sample arrived promptly
Sample arrived promptly in post as expected after easy online order process.
31. Jänner 2023
Antwort von Stone Traders
Dear John,
Thank you for taking the time to write a review. We are pleased the process of ordering your sample online and delivery went smoothly.
Regards
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Antwort von Stone Traders
Dear Customer,
Thank you for your review and hopefully we will hear from you in the future.
Regards
Lynn Westbrook
Sales Adviser
sales@stonetraders.co.uk
Placed an order and took delivery…
Placed an order and took delivery within a day or two - everything worked like clockwork.
5. Jänner 2023
Antwort von Stone Traders
Dear Christopher,
Thank you for your recent review, we are pleased you were happy with our delivery service.
Lynn Westbrook
Sales Adviser
sales@stonetraders.co.uk
Timely delivery On time as described with a bit extra
On time as described with a bit extra - Indian sandstone slabs
17. Jänner 2023
Antwort von Stone Traders
Dear Customer
Your review is very much appreciated, we are glad your delivery went well & you were satisfied with our service. We hope to see you again.
Regards
Karen Taylor
Manager
accounts@stonetraders.co.uk
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