Stone Refurb Bewertungen 

Antwort von Stone Refurb

6. Juli 2026

Hi Shaun,

Thank you for your lovely review!

We’re really pleased to hear you’re happy with the refurbished machine, the price, and the prompt delivery. It’s great to know everything met your expectations.

We really appreciate your support and hope to see you again in the future.

Antwort von Stone Refurb

6. Juli 2026

Hi Ian,

Thank you for your kind review!

We’re really pleased to hear you found the website clear and the service quick, and that everything met your expectations.

We appreciate your support and hope to see you again soon.

Antwort von Stone Refurb

6. Juli 2026

Hi Toni, Thank you so much for your continued support and for taking the time to leave a 5-star review!

We’re really pleased to hear that all of your purchases have gone smoothly and that we’re your go-to retailer for refurbished tech. Your loyalty means a lot to us.

We look forward to serving you again in the future.

Antwort von Stone Refurb

6. Juli 2026

Hi Emma, We’re sorry to hear about the issues you’ve experienced with your laptop.

Looking at our correspondence, we can see that we have already sent you several emails and replies regarding your case, including advising you to contact our technical support team so we can properly diagnose and resolve the fault. It’s possible our responses may have gone into your spam or junk folder, so please could you check there as well?

Could you also confirm the contact number you used when reaching out to us, and whether you spoke with our technical support or sales team? This will help us locate your case more quickly and ensure everything is being handled correctly.

We are absolutely keen to get this resolved for you as soon as possible, so please reply to our email and we will pick it up right away.

Antwort von Stone Refurb

1. Juli 2026

Hi David, Thank you very much for your 5-star review.

We really appreciate your kind feedback and are pleased to hear you were happy with the ordering process, quick delivery, and that the laptop exceeded your expectations for a Grade C unit.

It’s great to know you found it to be excellent value for money and easy to set up and get started with.

Thank you for recommending Stone Refurb – it’s greatly appreciated.

Antwort von Stone Refurb

1. Juli 2026

Hi Robert, Thank you very much for your kind 5-star review.

We really appreciate your feedback and are glad to hear you’re happy with the machine and the overall service, including the quick delivery and updates throughout the process.

It’s great to know everything met your expectations, and we hope to see you again in the future.

Antwort von Stone Refurb

30. Juni 2026

Hi Joe, Thank you so much for your amazing 5-star review!

We're thrilled to hear about your positive experience. Jack Lovelly and Mariane Howells will be delighted to hear your kind words, and we'll be sure to pass on your feedback to them.

Your support means a great deal to us. Thank you for choosing us, and we look forward to helping you again in the future!

Antwort von Stone Refurb

30. Juni 2026

Hi John, Thank you so much for your fantastic 5-star review!

We're delighted to hear that Christian was able to get in touch so quickly and help you get your PC back up and running. It's great to know that his follow-up call gave you peace of mind and ensured everything was fully resolved.

We'll be sure to pass your kind words on to Christian – he'll really appreciate them.

Thank you for choosing us, and if you ever need any assistance in the future, we're always here to help!

Antwort von Stone Refurb

19. Juni 2026

Hi Damian, Thank you so much for your 5-star review!

We're delighted to hear that you're pleased with the value of your laptop and that the upgrades you requested were completed quickly and to your satisfaction. It's great to know that your order arrived promptly and met your expectations.

We really appreciate your support and hope to serve you again in the future. Enjoy your laptop! 😊

Antwort von Stone Refurb

18. Juni 2026

Hi Alan, We're delighted to hear that the custom upgrade to 16GB RAM was completed exactly as you requested and that your Dell OptiPlex 7060 arrived quickly and well packaged. It's great to know the PC is performing perfectly and that you're happy with both our service and prices.

We really appreciate your support and hope to serve you again in the future. Enjoy your new setup!

Antwort von Stone Refurb

Aktualisiert am 18. Juni 2026

Hi Gina,

Thank you so much for your kind words and lovely feedback!

We’re really pleased to hear you had a great experience with Stone Refurb and that everything met your expectations. I’ll also make sure your comments are passed on to Mariane.

Hope you enjoy your laptop, and thank you again for your recommendation. If you ever need anything in the future, we’re always happy to help.

Antwort von Stone Refurb

15. Juni 2026

Hi Maria,

Thank you so much for your 5-star review! 😊 We’re really happy to hear you’re pleased with both the product and our customer service.

Your recommendation truly means a lot to us, and we look forward to serving you again soon! 👌

Antwort von Stone Refurb

Aktualisiert am 17. Juni 2026

Hi Liam,

Thank you for your feedback.

We are sorry to hear that you were dissatisfied with your experience.

Having reviewed the correspondence, we can see that your enquiry was regarding receiving a dispatch email once it became available.

In our first response, we confirmed that your order was still being processed and advised that a dispatch confirmation email, including tracking details, would be sent automatically once the order had been shipped.

Our customer service team responded promptly and provided the most up-to-date information available regarding the status of your order, while also confirming that tracking details would be provided as soon as the order was dispatched. As your query had already been answered in our initial response, we are unclear as to why repeated emails were necessary, as a tracking number is always provided once an order has been shipped.

We appreciate your feedback and will continue to review our communications to ensure they are as clear as possible for all customers.

Antwort von Stone Refurb

Aktualisiert am 4. Juni 2026

Hi Adrian,

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about the distress this situation has caused you, and we understand how upsetting it must be to lose access to important photos and documents.

We would like to clarify a few points regarding the support provided.

When your Dell PC initially developed an issue, we advised that a reimage of the system would be required due to the nature of the fault. At that stage, we also explained what this meant and highlighted the importance of ensuring any data was backed up before proceeding. As the device was signed into a Microsoft account, we additionally suggested checking OneDrive and any other cloud storage services that may have been syncing your files.

We also advised attempting to transfer any data from the original device if access was still available at that time. From the information provided, there were multiple potential backups in place, including an external Seagate drive and the original PC itself, which could have contained the files.

Unfortunately, it appears that the original drive was later destroyed for security reasons, and the external backup did not contain the expected data. While we fully appreciate how upsetting this outcome is, the loss of data in this case was not caused by the repair or reinstallation process itself, but rather the absence of accessible backups at the point the original device was no longer usable.

We completely understand that technical matters like this can feel overwhelming, particularly if you are not familiar with computer systems. Our intention throughout was to support and guide you as clearly as possible and to help prevent exactly this type of situation.

We are truly sorry for the inconvenience and frustration caused, and we remain available should you need any further clarification or assistance going forward.

Antwort von Stone Refurb

18. Mai 2026

Hi Eric, Thank you for your kind review!

We’re really pleased to hear you’re happy with the item and that everything arrived quickly. Your feedback means a lot, and we appreciate you taking the time to share it.

If you need anything in the future, we’re always happy to help.

Antwort von Stone Refurb

14. Mai 2026

Hi Peter, Thanks for taking the time to leave your feedback.

We’re really pleased to hear you’re happy with the product and that it offered great value for the specs you needed. It’s great to know it’s made a difference for you.

Antwort von Stone Refurb

14. Mai 2026

Hi John, Thanks for taking the time to leave such a great review.

We really appreciate your feedback and are glad to hear the PC was exactly as described and worked straight out of the box. It’s great to know the ordering process and delivery met your expectations.

Antwort von Stone Refurb

13. Mai 2026

Hi David, Thank you so much for your 5-star review — we really appreciate your feedback!

We’re delighted to hear you’re happy with the condition and performance of your laptop, and that it’s proving to be super fast for you. It’s great to know you feel it was excellent value as well.

Thanks again for your recommendation and for choosing us — we hope you enjoy your laptop!

Antwort von Stone Refurb

6. Mai 2026

Hi Ajit, Thank you for your feedback.

Having reviewed the case and the email correspondence, it appears there has been a misunderstanding in how the situation has been interpreted.

To be clear, at no point did our email state that we would refund the cost of any data or software services, as these were not provided by Stone Refurb. The data transfer you arranged was carried out independently and was not supplied or installed by us.

As per our warranty terms, any third-party software, data transfers, or external services added to a device are not covered and remain the responsibility of the customer. These services are separate from the hardware warranty and are not included in the cost of the laptop.

We have already issued a full refund for the laptop itself due to the reported fault, and this was processed promptly once the unit was returned. However, we are unable to reimburse costs relating to external services not supplied by us.

We believe this has been clearly outlined within our warranty terms and previous communication, and unfortunately we are unable to take this matter further.