1 STAR
1 STAR — Disappointing Shopping Experience With Strawvarie
I purchased two Mellow coffee mugs from Strawvarie for ₹1,598 on 14 September 2026.
My issue concerns the Cherry Crush mug priced at ₹799. The product looked bright red in the order image, but the delivered mug appeared dark burgundy/brown to me.
I contacted their support on 24 September requesting an exchange to blue. Instead of resolving it, they said an exchange was not possible.
On 28 September, their team requested product evidence, and I sent two clear photos and two videos. However, they asked me to explain the problem again the next day.
After several follow-ups, on 7 October they insisted that the colour matched the website, despite my concerns and supporting photographs.
I paid for a product expecting the advertised colour, spent considerable time following up, and still had no confirmed exchange or refund by my last message on 8 October.
I am extremely disappointed with how my complaint was handled.
I am requesting either a free exchange to an available blue colour or a ₹799 refund for the affected product.
I have retained the complete order, payment confirmation, photos, videos and WhatsApp conversation.
This is my personal experience, and I encourage customers to consider it before purchasing.