Ordered a SubCold small fridge 85L for a home bar after 2 returned orders for a COMFEE home bar fridge from Amazon, which both turned up severely damaged. SubCold was delivered quickly and on the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very helpful customer service (CS) - the first fridge was faulty but CS immediately arranged for a replacement. DPD unfortunately let them down on the arranged pick up time but this was quickly resolv... Mehr ansehen
Absolutely love them which is why I purchased two. They hold so much, are brilliant to keep cold in the car then swap to our caravan. They are so lovely looking, I have two Hexagon matching ones, they... Mehr ansehen
Unternehmen hat geantwortet
Placing the order was straightforward. Delivery was prompt. Item was well packaged. Nothing negative to state. Will not hesitate to recommend Subcold and would use them again….👍🏿
Unternehmensdetails
Vom Unternehmen geschrieben
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Kontaktinformationen
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Vereinigtes Königreich
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Hervorragend
2452 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very sleek mini fridge
Very sleek mini fridge - brought this as a present for my other half to go in his office. It looks great. Super fast delivery as well!
2. Juni 2026
Antwort von Subcold
Dear Chloe,
Thank you for your lovely review!
We’re really pleased to hear the mini fridge looks sleek and fits nicely in your other half’s office. It sounds like a great gift, and we’re glad the delivery reached you so quickly too.
We hope he enjoys keeping his drinks nicely chilled while working ❄️
Best Wishes, Subcold Team
Great product at great price
Great product at great price, well packaged and delivered in great time
2. Juni 2026
Antwort von Subcold
Dear Paul,
Thank you for your fantastic review!
We’re really pleased to hear you’re happy with the product, price, packaging, and delivery time. It’s great to know everything arrived smoothly and met your expectations.
Best Wishes, Subcold Team
I had terrible customer service from…
I had terrible customer service from this company. I bought a second wine cooler from them as my first one broke due to it not working anymore it wasnt cooling at all. Bought a new one to replace it in September and it states the wine cooler is ‘ Fully Compliant and Includes Full 1-Year Warranty Period for Extra Peace of Mind!’ The cooler stopped working and cooling so as it’s under warranty still I contacted them and straight away they were saying it would have to be sent back to us and see if it’s under the warranty! When it states a full one year warranty everywhere. 8 months after purchase the wine cooler it shouldn’t have stopped working seeing as it was the second one to break. I said it must be a fault with them which they said they don’t have complaints about. Every email I sent was responded to basically saying it won’t be covered under warranty. So what is the point in having one then. I would avoid at all cost.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Kate,
Thank you for your feedback, and we’re sorry to hear you feel disappointed with the service received.
We would like to clarify that we have advised on several occasions that the unit can be returned to us for warranty assessment. As with all warranty claims, the product does need to be inspected first so we can confirm the fault and whether it falls within the warranty terms.
It is also important to note that this product is a wine cooler, designed specifically for storing wine within the intended temperature range. It is not designed or recommended for storing milk or other perishable dairy products, as this may affect performance and suitability for use.
We do appreciate your frustration, especially as this is your second purchase, and we have not refused to look into the matter. We remain happy to assess the unit under the warranty process if it is returned to us as advised.
Best Wishes,
Subcold Team
Poor customer service support
Driver could not find me. Lived here for 31 years and address label is correct with contact number but no call . Sent back to Subcold and contacted asking them to send out as I am disabled And need for storage of meds during heat. They said can’t send out until courier brings back to warehouse. `DPD tracking shows clearly not delivered and returned to Subcold but won’t send out order .
1. Juni 2026
Antwort von Subcold
Dear Customer,
Thank you for your feedback. We’re sorry to hear about the delivery issues you experienced.
According to our records, the parcel was returned to us by the courier after they reported being unable to complete the delivery.
As advised by email and live chat, a replacement could be arranged once the original parcel had been received back at our warehouse.
We understand this was frustrating, particularly given the intended use of the product, and we appreciate your patience while the return was being processed.
You may also want to share your experience with DPD as we have tried our best to resolve this as fast as possible for you.
Best Wishes,
Subcold Team
Easy to order on line
Easy to order on line. Quick delivery. Product looks nice. No complaints.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Kevin,
Thank you for your great review!
We’re really pleased to hear ordering online was easy, delivery was quick, and that you’re happy with how the product looks. It’s lovely to know everything went smoothly and you have no complaints.
Best Wishes,
Subcold Team
Next day delivery for my Super50 beer…
Next day delivery for my Super50 beer fridge. A quality product. The only improvement would be to make the metal shelves stronger as they sag under the weight of beer cans. Overall very pleased.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Keith,
Thank you for your 5* review. We’re really pleased to hear your Super50 beer fridge arrived quickly and that you’re happy with the quality overall 🍻
We also appreciate your feedback regarding the metal shelves. It’s helpful to hear how the fridge performs when fully stocked, and we’ll certainly take your comments on board as we continue to look at ways to improve our products.
Thanks again for choosing Subcold, and we hope you enjoy plenty of perfectly chilled drinks.
Best Wishes,
Subcold Team
Very happy
Customer service that is courteous and professional is always top of the charts for me, coupled, of course, with an excellent product, and this new mini fridge is indeed excellent.
28. Mai 2026
Antwort von Subcold
Dear George,
Thank you so much for your review. We’re delighted to hear that you were happy with both our customer service and your new mini fridge.
It’s great to know our team came across as courteous and professional, and even better that the product itself is living up to expectations. We really appreciate you taking the time to share your experience.
Best Wishes,
Subcold Team
Great wee fridge
Great wee fridge. Just what I needed for my Tibico kefir drinks so my food fridge isn't blocked up. I can order in dozen packs now. Very pleased with delivery time and process.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Jacqueline,
Thank you for your lovely review. We’re so pleased to hear the wee fridge is just what you needed for your Tibico kefir drinks, and that it’s helping free up space in your main fridge.
It’s great to know you’re happy with the delivery time and process too. We really appreciate you taking the time to share your experience.
Best Wishes,
Subcold Team
Log cabin beverage fridge
The quality and stylish look and with very speedy delivery and communication all the way from order to delivery was excellent will definitely be looking at maybe another order in the future thanks
28. Mai 2026
Antwort von Subcold
Dear Peter,
Thank you for your fantastic review. We’re delighted to hear you’re so pleased with the quality and stylish look of your beverage fridge for the log cabin.
It’s also great to know the delivery was speedy and that you felt well updated throughout the process. We really appreciate your kind words and would be very happy to welcome you back again in the future.
Best Wishes,
Subcold Team
Fabulous drinks fridge.
Excellent service. Super product all that we expected and more.Would use again.Great careful delivery.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Customer,
Thank you for your fabulous review. We’re delighted to hear you’re happy with the drinks fridge, service and careful delivery. It’s great to know the product met your expectations and more.
Best Wishes,
Subcold Team
In theory its a simple process
In theory its a simple process, we order we pay and receive the goods, so many companies just don't get this. Sub Cold did, excellent service excellent product, what more can I say................well done!
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear John,
Thank you for your brilliant review. We’re so pleased to hear everything was simple and smooth from ordering to delivery, and that you’re happy with both the service and product.
Best Wishes,
Subcold Team
Subcold Super35 LED Beer Fridge
Excellent small/Beer fridge product (Subcold Super35 LED Beer Fridge), customer services and speed of delivery (less than 24h). Item very well packaged too. Overall good pricing
29. Mai 2026
Antwort von Subcold
Dear Customer,
Thank you for your excellent review. We’re delighted to hear you’re happy with your Subcold Super35 LED Beer Fridge, along with our customer service, speedy delivery and packaging. We really appreciate your feedback.
Best Wishes,
Subcold Team
Antwort von Subcold
Dear James,
Thank you for your review. We’re pleased to hear you were happy with our very fast service.
Best Wishes,
Subcold Team
The Subcold Super35 LED fridge is…
The Subcold Super35 LED fridge is perfect size. It's very quiet in my smallish mancave which is great. It's been running for 3 days now. I had it on 3 initially but two thermometers hanging in the middle of the fridge would not see lower temps than 11 degrees C the first day but it was hot outside and hot in my room. It's now running on max setting (5) and would not see an inside air temp yesterday roughly central in the fridge of 7.6 degrees C. I like my beer colder than that so I'm disappointed it's running on max and can't really get cold enough. Now if I move my thermometers right back away from the door and very close to the back wall above the internal step they do both drop to 3C. But I can't stack all my beers in that one place! I didn't think I'd have to run a fridge on full and still not get desired temps. I like my beer very cold. So yep, disappointed with my purchase.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Carl,
Thank you for your feedback. We’re glad to hear the Super35 LED is a great size and quiet in your mancave.
We’re sorry it hasn’t met your expectations for very cold beers. As described, the lowest temperature for this model is around 3°C, and it’s normal for readings to vary depending on thermometer position, room temperature and fridge loading. For lower temperatures, our APEX Series may be a better option as it is designed to get colder ❄️
Best Wishes,
Subcold Team
Very happy with the fridge
Very happy with the fridge. It arrived on time, works perfectly, and meets all my expectations. Highly satisfied with the purchase.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Customer,
Thank you for your 5* review. We’re so pleased to hear your fridge arrived on time, works perfectly, and has met all your expectations. We really appreciate your feedback.
Best Wishes,
Subcold Team
great experience so far
great experience so far. great website, delivery and product
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Craig,
Thank you for your lovely review. We’re delighted to hear you’ve had a great experience so far with our website, delivery and product.
Best Wishes,
Subcold Team
Fridge doesn’t work
Fridge doesn’t work, have tried to contact 3 times with no reply. Waste of money
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Customer,
We’re sorry to hear that your fridge isn’t working and that you’ve struggled to get a reply from us. We understand how frustrating this must be, especially when you’ve tried to contact us and haven't received a response yet.
It has been a bank holiday weekend, and due to the recent heatwave, our service team has been working hard to respond to a higher-than-usual volume of enquiries. That said, we’re sorry for the delay and would like to look into this for you.
Please could you email us with your order number and contact details so our team can locate your purchase and assist you further?
Best Wishes,
Subcold Team
Fast delivery consistent updates…
Fast delivery consistent updates communication great and great product
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Bex,
Thank you so much for your lovely review! We’re really pleased to hear your delivery was fast, the updates were consistent, and communication was clear throughout. It’s also great to know you’re happy with the product.
We truly appreciate your support and hope you enjoy your Subcold purchase! ❄️
Best Wishes, Subcold Team
Exceeds my expectstions
The first Viva 20 wine cooler I received was damaged in transit and I reported this to customer services. They supplied a replacement which is superb. It is quiet, chills very quickly and actually exceeds my expectations after what had been a disappointing start.
Firms relying on couriers will always be slight hostages of fortune as my first cooler came in a box that had been badly mishandled. The way the problem was dealt with and the quality of the replacement product deserves a 5 star review.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear customer,
Thank you for your kind review. We’re very sorry again that your first Viva 20 arrived damaged, but we’re delighted to hear the replacement has exceeded your expectations and that you’re pleased with both the performance and the service you received 🍷❄️
We also wanted to mention that the original review is still showing as active, so if you wouldn’t mind updating it to reflect your final experience, we’d really appreciate it.
Best Wishes,
Subcold Team
Very happy with product
11. Mai 2026
Antwort von Subcold
Dear Customer,
Thank you very much for your kind feedback. We’re delighted to hear that you’re very happy with the product.
Kind Regards,
Subcold CS Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.