Appalling booking
I booked online the night before, which said to not turn up unless you get a confirmation email. I received said confirmation email, which said:
“ i am happy to confirm your appointment on August 12, 2026 at 1:00 pm to 2:00 pm.
Please arrive 5 minutes before appointment time, and it is important that if you are going to be late or wish to cancel, then please call the shop and let us know, so we can manage my appointments properly.
I look forward to seeing you.
*********************DETAILS********************
ID: 1105,
Status: confirmed”
Plus a WhatsApp, plus a text which says:
“Hi good morning. You have booked appointment at 1 pm an hour relaxing Swedish massage. Looking forward to seeing you!
Best wishes sunflower and beauty 🌻”
I therefore drive 25 minutes, turn up, pay for parking and arrive on time. After waiting 10 minutes on reception, a member of staff enters the room and says my booking was not confirmed and another client had been booked. The reason cited was that I hadn’t replied to the WhatsApp message. I ask you, dear reader, where I was informed that a reply was required. So, a waste of time. She did at least repay my parking.








