sunnei.it Bewertungen 

Horrible
J’ai renvoyé ma commande et je n’ai JAMAIS été remboursé
Du vol pur et simple
Une HONTE

Ho acquistato degli orecchini Sunnei in sconto a 110€; mi sono arrivati con la stanghetta storta. Pensavo che fosse fatta così, ma quando provo a metterli si storce del tutto. Contattata l'azienda, mi rispondono che è stato un errore mio e che con una pinzetta si mette a posto, ma non è così. Dopo di che, spariscono. Come ho detto a loro, la mia famiglia non sarà più loro cliente.

worst experience ever! Do not buy online!
Return claim was cancelled for no reason, no replies on my emails to try to contact them.

customer hotline does not work, store number noone picks up. no replies on emails etc. I'm stuck with the garments and can not reach anyone. This is ridiculous for a brand like this.

Ho acquistato un paio di occhiali da sole e, dopo averli ricevuti, ho deciso di restituirli. Ho seguito la procedura indicata, rispedendo gli occhiali con il numero dell'ordine e il tracking del pacco, e pagando anche le spese di spedizione di tasca mia, poiché l'azienda non contribuisce. Mi avevano garantito che avrei ricevuto il rimborso entro 7 giorni dalla ricezione dell'articolo.

Sono ormai passati più di 15 giorni e non ho ancora visto alcun rimborso. Scrivo email ogni giorno, ma non ricevo mai risposta. Il servizio clienti è praticamente inesistente.

Service client vraiment pas à la hauteur. 90 euros de frais pour envoyer un pull et un sac. Ils disent calculer les frais d'envoi une fois l'adresse rentrée, après validation du panier (30 euros c'est déjà du vol) mais cela ne prends pas en compte les frais de douane (j'ai reçu une facture UPS de 60 euros supplémentaires). SUNNEI refuse de les prendre en charge car c'est stipulé dans les "terms and conditions" que personne ne lit jamais. 90 euros pour un envoi en Suisse. INADMISSIBLE.

Sent back a return, payed for the return, haven’t gotten my money back, nor any confirmation that they received the return. They owe me 250€!!

Bought earrings, very nice, but way too heavy. For the return I had to ship them back to Italy for around €11. After that they send me the refund, but claiming the €30 shipping for themselves. So I've spent €40 and have nothing. The telephone numbers don't work and the shop can't help you. This customer care is bad and unfair! Come on Sunnei, do better!

Terrible service for such a brand, they do not cover duties for parcels shipped to the UK, when most brands would even just a basic high street brand. And if you wish to return some of the goods ordered, you’ll have to cover shipping fees. It’s absolutely absurd and very poor customer service.

Sunnei is quite expensive. I am sorry to say that they do not compensate you in any way for garments that do not live up to standard.
I bought a quite expensive blouse. Wore it once and the hem was unraveling.
They got the picture documenting it.
But they claimed it was too old and worn out.
To say I am disappointed is an understatement.

No star should be given. They won't send you any information unless you ask them to send, which results I won't be able to get my parcel until next Tuesday.