Account 2596- “So you are increasing the monthly payment for your useless and disadvantageous equipment and solar panels. My Florida Power bill is now $145, yet you are charging us $111 per mont... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We've enjoyed the lower monthly costs since our solar system was installed. We recommended a friend of ours contact you folks for his solar project. He's now activated and sure enough we received a... Mehr ansehen
Unternehmen hat geantwortet
I have been with Sunnova for 8 years and added a Tesla battery with 13 Solar Panels a few years ago for a total of 34 panels. System has been working properly and if anything happens it will be fixeg... Mehr ansehen
Unternehmen hat geantwortet
Great customer service! Explained everything with ample time and detail. Extremely patient with all of our questions and concerns. Even followed up after install and system was up and running to make... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Sunnova Energy Corporation
Vom Unternehmen geschrieben
Sunnova is a leader in solar energy, battery backup, system protection and home service financing. With 438K+ customers across the U.S. and its territories, we believe in providing a better energy service at a better price to deliver on our mission of powering energy independence.
If you want to learn more about the financial impact of investing in home solar, battery backup and more, Sunnova is the perfect place to start.
Sunnova Home Solar System
Not quite ready for a Sunnova home solar system quote? We have compiled all the information you need before deciding to go solar.
Click the link below to learn more on how to add solar panels to your new or existing home with our Sunnova SunSafe® solar panel + battery storage system.
Sunnova Reviews
We invite all existing customers to share their honest Sunnova experience by leaving a review. Writing a Sunnova review lets us provide the best experience possible for you and future households. We look forward to reading and replying to your review.
Thank you in advance for your Sunnova review and for being a valued customer.
- New Home Solar
- Add-on Solar Battery Storage
- Home Solar Protection Plans
Products & Services
Learn More About Solar Financing
Solar financing is an important decision. That said, here’s everything you need to know about getting a lease, loan or power purchase agreement (PPA).
25 Year Best-in-Class Warranty
Sunnova home solar and battery storage services come with a 25-year Sunnova Protect® Platinum plan offering worry-free, hassle-free maintenance, monitoring, repairs and replacements to ensure it performs to its maximum potential. Refer to the Warranty Agreement for complete warranty terms and limitations.
Kontaktinformationen
20 Greenway Plaza #475, Houston, TX 77046, Vereinigte Staaten
- sunnova.com
4,4
Hervorragend
2048 Bewertungen
Hat 44 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Horrible Experience
My experience with Sunnova has been nothing short of a nightmare. I was promised a flat rate of $257 per month, with enough solar coverage to meet my household’s needs. I was even assured that adding an electric car wouldn’t increase my cost — the only change would be if I installed a pool. Instead, my bills have skyrocketed, and I’m now paying nearly $800 a month! I’ve been told I need to purchase a costly battery and enroll in another program just to cover nighttime usage, which means paying even more.
For over a year and a half, I’ve been calling and emailing, only to be ignored or given the runaround. I’ve been promised call-backs that never happen, and when I finally received my contract today, it wasn’t even mine — it belonged to another customer! This level of negligence is unacceptable and raises serious concerns about how they handle customer information.
Since signing up, I’ve experienced financial strain, property damage, and no real solutions — just mounting bills and additional costs. The customer service is beyond frustrating, and I feel completely deceived by this company.
Sunnova has been a disaster from start to finish. I do not recommend them to anyone. Stay away unless you want to be locked into rising bills, hidden fees, and endless headaches with no resolution in sight.
15. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Sunnova Energy Corporation
Hello Emily, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.
Antwort von Sunnova Energy Corporation
Hello Cathy, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
This lease program worked for us!
We have had no issues with our system to date. The 43 panels are doing a great job for us and we usually have an overproduction credit for about 8-9 months out of the year.
My son had some hail damage on one of his panels and he had a very slow response from Sunnova warranty but after some phone calls it was warranted!
14. Jänner 2025
Antwort von Sunnova Energy Corporation
Hi K L McCall! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Comunicacion atencion a los detalles y cortesia Excelente
Comunicacion excelente. Empleados con mucho conocimiento, corteses y diligentes. Proceso completamente transparente. Comunicacion de seguimiento con informacion y tips de orientacion. Atencion a los detalles.
5. Jänner 2025
Antwort von Sunnova Energy Corporation
¡Hola Abel Irizarry, estamos muy contentos de darle la bienvenida a la familia Sunnova! Trabajamos duro para hacer el cambio a la energía solar sin problemas, y estamos muy contentos de escuchar que su experiencia refleja lo que luchamos. Agradecemos los comentarios positivos.
Sunnova Power Purchase Agreement Anniversary
There are a lot of moving pieces with planning, installation, and activation of solar panels. Everything went smoothly and on time and everyone was very helpful and responsive. I chose to go with the PPA and I am very happy with it!
15. Jänner 2024
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Betty. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Due to our experience on December 30…
Due to our experience on December 30 and 31 Luma shutdown.
6. Jänner 2025
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Angel. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
It has reduced my electric bill.
6. Jänner 2025
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Ernesto. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Sunnova preyed on my senior friend
Sunnova preyed on my senior friend. Salesman told her contract was for five years, it’s for 25 Years. She is paying more than she ever did for electricity. Did not explain that the cost will increase every year. She is blind in one eye and has limited vision in vision in her other eye. Sages refused to give her written document. Showed her a tablet which she could not read. When I contacted Sunnova they said “ we contract the sales service. We are not responsible for what they say “. Sunnova lies, deceives, has a poor product, she still uses electricity most months, and lacks integrity. Do not do business with these these people, they lie.
10. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Jan. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.
Have been with Sunnova for over 8 years…
Have been with Sunnova for over 8 years and have been very pleased with both their excellent business protocols and partnership with the local Trinity Solar company.
5. Jänner 2025
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Robert. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Neftali. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Dennis. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Great service and price.
31. Dezember 2024
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Jan. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Understandable contract
The contract paperwork spells everything out clearly and signing digitally was easy.
2. Jänner 2025
Antwort von Sunnova Energy Corporation
Greetings Ronald. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Yo estoy encamada y estoy satisfecha ya…
Yo estoy encamada y estoy satisfecha ya que tengo calidad de vida y luz.
9. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Virgen. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Customer service is terrible
Customer service is terrible. You call and always speak to someone who does not want to be there and just transfer you in circles. We bought a new build home that came with solar. We moved in 5 months ago and they still have yet to figure out how to turn on our solar. You call to ask and nobody there knows. DO NOT GO WITH THIS COMPANY AT ALL COSTS!!!!
5. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Sunnova Energy Corporation
Hello Audina. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Antwort von Sunnova Energy Corporation
Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
We are very pleased with the…
We are very pleased with the performance of our system. We now have one full year of operation and built up a substantial surplus of credits with our electric utility. We highly recommend Sunnova and Trinity Solar. our installer.
8. Jänner 2025
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Alfred. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Was upset cause many electricity…
Was upset cause many electricity imterruptions but nothing showed up on my Tesla app informing me of it and either when it was restored back.
30. Dezember 2024
Antwort von Sunnova Energy Corporation
Hello Blanca, thank you for your review. We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to clarify that Tesla is a third-party app and for any issues you may face with their app, you will need to reach out to them at the number: (877) 961-7652.
Great Sunnova experience
Salesperson was easy to deal with and everything he explained was does as he stated. The work crew during installation were very professional, completed work as promised and on schedule. Very happy with the process throughout each step.
31. Dezember 2024
Antwort von Sunnova Energy Corporation
We appreciate your feedback, Kirk. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Antwort von Sunnova Energy Corporation
Agradecemos sus comentarios, Confesor. Nuestro objetivo es brindar un servicio al cliente de primer nivel, y sus comentarios no tienen precio en nuestra búsqueda de la satisfacción del cliente.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.