I had been researching a new bike for a long time. Finally found one I liked and fitted my budget and criteria at the superbike factory. I sent an enquiry form and was contacted by Hayden, he answere... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great customer service from start to finish,Chris the Salesman was extremely helpful and kept me up to date with messages. The bike was thoroughly checked over by a technician and any issues he raised... Mehr ansehen
Unternehmen hat geantwortet
Tony (inspector and collector) and Matt (online and phone) were great - from start to finish the whole process was easy. Online valuation, followed by a quick call and booked in for collection there a... Mehr ansehen
Unternehmen hat geantwortet
I am in the process of negotiating the sale of my bike, and while all adverts and emails from Superbike Factory states payment on same day, I have been told I have to wait four days for payment. The... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über SuperBike Factory
Vom Unternehmen geschrieben
SuperBike Factory is Europe’s largest used motorbike retailer, with over 2,000 motorbikes available across our dealerships. We focus on making buying a motorbike straightforward, giving riders a wide choice in one place with clear information and support when it’s needed.
We’re proud to have more than 18,000 reviews on Trustpilot with a 4.7 ‘Excellent’ rating. Customer feedback plays an important role in helping us improve and develop our services.
How we prepare our bikes
- Prepared by our technicians – every motorbike is prepared before it reaches the showroom, including servicing and multi-point checks.
- HPI & MOT history – each bike comes with a full HPI and MOT history report and at least six months MOT.
- 90-day warranty – every motorbike comes with a 90-day warranty for added reassurance.
- 14-day money-back guarantee (online orders) – if you buy online and the bike isn’t right for you, you can return it within 14 days of purchase.
Choice for every rider
With thousands of bikes available, you’ll find a wide mix of styles including sports bikes, cruisers, naked bikes, adventure bikes and 125cc models. We price bikes as standard models, so you won’t pay extra just because a previous owner added upgrades.
Visit us
Our showrooms are located in Macclesfield, Bradford, Bristol, Milton Keynes, Donington Park, and Crawley.
Kontaktinformationen
Snape Road, SK10 2NZ, Macclesfield, Vereinigtes Königreich
- 0330 057 7812
- sales@superbikefactory.co.uk
- superbikefactory.co.uk
4,6
Hervorragend
19 184 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Filled me with such joy to know this…
Filled me with such joy to know this place is going into Administration 🤣🤣🤣 Karma is such a b**ch , after the months of hell I went through getting sold a bike with only 1 key , trying to get the ignition replaced and then to get low balled on the sale of my bike price makes it even better
Dems the brakes hahahahahahahahahahahahahahahahahaha
6. September 2025
Bewertung ohne vorherige Einladung
Three days after buying my bike I found…
Three days after buying my bike I found a fault ( intermittent fuel pump problem causing the bike not to start and stranding me twice) I can relay on my 90 warranty though right! Oh no the company goes bust and I have to deal with this myself claiming is not going to be easy thousands effected say the administrators .
30. Juli 2026
Bewertung ohne vorherige Einladung
Great place to buy a motorcycle very…
Great place to buy a motorcycle very professional and down to earth with plenty of knowledge.
10. Juli 2026
Bewertung ohne vorherige Einladung
I sold my motorcycle to We Buy Any Bike…
I sold my motorcycle to We Buy Any Bike who are part of Superbike Factory.
The bike was collected on 13 July 2026, and I received written confirmation that I would receive the full payment within four working days.
Unfortunately, the payment deadline passed and I have still not been paid. I spoke to a member of staff on Friday who advised there were "technical issues" and said they would investigate, but I've received no further update.
Since then I've emailed, texted and repeatedly tried calling, but I've been unable to get through to anyone or obtain any meaningful response. Now I've read other news regarding the current situation it looks like the company has filed a notice of intention to appoint administrators. They owe me a substantial sum of money which I hope I wont have to fight to receive.
I'm posting this to keep others informed and will update this review if the situation is resolved.
20. Juli 2026
Bewertung ohne vorherige Einladung
Well I just had a close call
Well I just had a close call almost part exchanged a beautiful Africa twin and something told me to check out the reviews. Good job I did because they have gone in to administration, very close call could have gone badly. Always read the reviews and take heed.
17. Juli 2026
Bewertung ohne vorherige Einladung
Will Never buy a bike from them as I…
Will Never buy a bike from them as I wanted a test ride on one of the bikes only to be told I can’t. The bikes look like a spit and polished in a few Days / hours and out for sale again. I’ve been told off a few people STAY AWAY from them. One Guy said I’d NOT buy a wheelbarrow off them idiots.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Absolute shambles
Paid for a bike 2 weeks ago still not been delivered can’t get through to anyone seen that they have filed for administration don’t think I’ll see my money or the bike hope I’m wrong but not happy
18. Juli 2026
Bewertung ohne vorherige Einladung
I experienced a familiar scenario
I experienced a familiar scenario, constantly nagged to pay the balance on a £7k motorbike in early July. arranged to pick up from Bristol on the 18th July, received a call on 17th saying they were closed on the weekend 'to give the staff a rest', now it looks like they are going into administration from news on the web. It looks like they knew something was coming, pushed for early payment and held off delivery bikes. Not sure I'll ever see my bike or the money again.
17. Juli 2026
Bewertung ohne vorherige Einladung
So I have bought and sold bikes from…
So I have bought and sold bikes from SuperBike Factory, but recently I went to buy one and paid a £500 deposit, I heard nothing for a week, so I called and asked for an update, I was told they sell thousands of bikes, and so they were buys and delivery could be in 2–3 weeks only. I cancelled the sale and now 3/4 weeks later they still haven't returned my deposit and I keep calling, but they don't even answer, terrible company
26. Juni 2026
Bewertung ohne vorherige Einladung
Not received payment as promised
Not received payment as promised. Having to report the bike as stolen.
10. Juli 2026
Bewertung ohne vorherige Einladung
Easy
Dean i think he’s name is, he was amazing and the lady on the phone Amanda I believe, easy and quick
9. Juli 2026
Bewertung ohne vorherige Einladung
Great experience thank you.
16. Juli 2026
Bewertung ohne vorherige Einladung
Excellent service and quality of bike
Excellent service and quality of bike. Dealt with Kenzie at the Bradford branch for the purchase and Andrew Humphries from the Donnington branch for the delivery.
14. Juli 2026
Bewertung ohne vorherige Einladung
Bought bike online fantastic service..
Bought bike online fantastic service... Big thanks! For amazing delivery! Goldie
15. Juli 2026
Bewertung ohne vorherige Einladung
Alex was very helpful
Alex was very helpful , lovely lad . Not the first bike I've bought from SBF and definitely wont be the last .
Great price , great service. Would recommend to anyone. Thanks guys .
11. Juli 2026
Bewertung ohne vorherige Einladung
Straight forward with updates online…
Straight forward with updates online but lacking personal service
14. Juli 2026
Bewertung ohne vorherige Einladung
Hayden was very friendly and helpful…
Hayden was very friendly and helpful and explained everything it great detail
14. Juli 2026
Bewertung ohne vorherige Einladung
Hayden was so very helpful and…
Hayden was so very helpful and informative with my purchase of my Kawaski Z900
14. Juli 2026
Bewertung ohne vorherige Einladung
Really easy process
Really easy process, everyone I spoke to has been friendly and efficient. Driver, John who collected the bike was excellent and provided great customer service.
14. Juli 2026
Bewertung ohne vorherige Einladung
Excellent service as always
This is the 2nd bike I have now purchased from Superbike Factory. Brilliant service throughout. Absolutely hassle free.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SuperBike Factory
We are so pleased to hear that your second purchase from us was a brilliant and hassle-free experience. Thank you for your continued support!
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