SuperLightingLED Bewertungen 125

TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I had a small problem with my lights. I contacted support via email and their website. It was the weekend at home but I received a response within 24 hours. After a couple of questions they decided to... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I receive individual service from actual human beings. Both in selecting the products for various one-off projects and making sure the delivery goes smoothly. The products I've received have not di... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very good products and fast shipping. Daisy in support has always been very helpful and responds in a timely fashion. Glad to have found SuperlightingLED

Bewertet mit 5 von 5 Sternen

SLL helped me pick the right products for my DIY project, which looked so great all finished that I decided to expand the lighting area. The "warm white" was exactly what I wanted. When I came back to... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lichtgroßhändler

Vom Unternehmen geschrieben

Brightest LED Strip Lights on the market. High quality LED strips for architecture, designers, homeowners, cabinet makers, car enthusiasts, stair lighting, bar lights, sign lighting and more. All products are available for purchase online.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

125 Bewertungen

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Bewertet mit 5 von 5 Sternen

I have purchased multiple items from…

I have purchased multiple items from this lighting supplier and I have been extremely satisfied with the results. The quality of the products is top-notch and the customer service is unmatched. I feel confident in my purchases knowing that I am getting high-quality products and excellent support if I have any questions or concerns.

21. Dezember 2024
Bewertet mit 1 von 5 Sternen

They took my money for LEDS not in…

They took my money for LEDS not in stock and refused to refund me after I requested a refund several times. Had to open a Paypal case to get my money back.

Update, this is the only that was offered for the out of stock lights, something I did not want that made the entire order a waste of money.

Superlighting wrote

Hi

Thanks for your support!
We need to inform you that the daylight white 6000K FSLCOB-MININEON-0503 is out of the stock at the moment, so could we help you replace the 6000K with 3000K instead and ship you 2x*1m 3000K FSLCOB-MININEON-0503?
Or you can replace the FSLCOB-MININEON-0503 with another 6000K LED strip light.

What do you think? Looking forward to your reply!

Best Regards
Violet

Paypal got me most of my money back but I filled out the refund request wrong and "superlighting" still burned me for about $8.

They're just saying anything at this point, they completely ignored me before.

3. Dezember 2024
Bewertung ohne vorherige Einladung
SuperLightingLED-Logo

Antwort von SuperLightingLED

Dear Monte,
We are truly sorry to hear about the inconvenience you experienced with your recent order. We understand that the situation was not up to your expectations, and we would like to take this opportunity to clarify the events that transpired and express our commitment to providing better service.
On December 3rd, you placed an order for a new model product priced at $30.46. Due to the nature of this special model, it requires additional production time, which we communicated to you via email on the same day. We apologize for any confusion this may have caused.
Three days later, we received your request to cancel the order. We promptly sent an email to inquire about the reason for your cancellation, but unfortunately, we did not receive a response. After waiting for two additional days, we were notified of a refund request through PayPal. We immediately agreed to the refund and canceled the transaction.
We regret that our response time was not as swift as it should have been, and we acknowledge that we should have clearly stated the production wait time for special models on our website. Please be assured that all transactions on PayPal have a minimum refund period of 180 days, so there is no need to worry about not receiving a refund.
We have been in business for 13 years and pride ourselves on our service and reputation, with over 32% of our customers being repeat clients. Nothing is more important to us than providing excellent service and maintaining a good reputation.
If you have seen this reply, we would like to extend our sincerest apologies and offer you a $30 discount coupon with no minimum purchase required for your next order. This is our way of showing our commitment to making things right and ensuring your satisfaction.
We value your feedback and are constantly working to improve our processes to better serve our customers. Thank you for giving us the opportunity to address this issue and for your understanding.
Best regards,
Superlightingled Sales Team

Hi Monte,
You have a minimum of 180 days to dispute the order you paid for at any time, because the merchant didn't fill in the logistics number, so the order itself wasn't successful, which is your right, for the incorrect amountor way you applied for, we have just checked it and have already applied for a second time for a refund for you ($6.25 USD refunded) , we are sorry we didn't pay attention to these small details. In a disputed state, the merchant can only process the refund for the amount disputed by the applicant.

Best Regards
Superlightingled team

Bewertet mit 1 von 5 Sternen

Horrible company

Horrible company. To cancel an order, the operator needs to find some friend or colleague to cancel the order. This is unacceptable. I do not recommend.

11. Oktober 2024
Bewertung ohne vorherige Einladung
SuperLightingLED-Logo

Antwort von SuperLightingLED

Dear, Shakhnazarov Vagan
I checked your order record, you asked to cancel the order immediately after the payment was completed, our staff processed the refund for you in 10 minutes, and you have received the refund, we also bear the 4.3% paypal processing fee. We just told you that the refund will be processed by the finance team and not the order team and we will process it immediately, but this angered you and you left this very bad review, I want to extend my sincerest apologies for any frustration or inconvenience you experienced during the order cancellation process. We strive to provide the highest level of customer service, and it seems we fell short in this instance.

I understand that you were expecting an immediate refund, and while our team did process the refund within 10 minutes, it appears the communication about the refund process was not as clear as it should have been. We appreciate your patience and understanding that refunds are handled by our finance team, which is separate from the order processing team.

We have taken your feedback to heart and are committed to improving our internal processes to ensure that refunds are processed as quickly as possible, ideally within minutes of the request. We also recognize the importance of clear communication and will work on providing real-time updates to our customers during the refund process.

Again, I am sorry for the negative experience you had, and I appreciate your feedback. It is customers like you who help us grow and improve our services. If you have any further concerns or need assistance, please do not hesitate to contact us.

Thank you for giving us the opportunity to serve you, and we hope to have the chance to demonstrate our commitment to excellence in any future transactions.

Warm regards,

SuperlightingLED Team

Bewertet mit 5 von 5 Sternen

Exceptional 110V LED Controllers and Great Service!

The 110V LED controllers with remote are fantastic-smooth operation, easy brightness
adjustments, and durable and materials. The store had a lovely design, and Mr. Mike was incredibly
helpful in recommending the controller and LED lights. Highly satisfied!

1. September 2024
SuperLightingLED-Logo

Antwort von SuperLightingLED

Dear Customer,

We are absolutely delighted to receive your glowing review of our 110V LED controllers with remote! Your feedback is incredibly valuable to us, and it's fantastic to hear that you've experienced smooth operation, easy brightness adjustments, and found the materials to be of high quality.

It's wonderful to know that our store's design resonated with you and that Mr. Mike was able to provide the assistance you needed. We strive to create a welcoming and knowledgeable environment for all our customers, and it's heartening to see that our efforts have made a positive impact on your experience.

Your high satisfaction is a testament to our commitment to excellence, and we are grateful for the trust you've placed in us. We are always eager to exceed expectations and are glad that we could contribute to your lighting project.

Please feel free to reach out if you need any further assistance or have any questions in the future. We are here to support you every step of the way.

Thank you once again for your kind words and for choosing SuperlightingLED. We look forward to serving you again soon!

Warm regards,

SuperlightingLED Team

Bewertet mit 5 von 5 Sternen

Excellent 12V Individually Addressable LED Light Strips

The 12V WS2815 Individually Addressable 5050 RGB LED Light Strips (60Leds/m) were really great. These lights allow me for highly customizable lighting effects and perfectlyvsuit my needs. Despite the high power consumption of 72W per roll, the brightness and vibrant colors makevit worth it. The waterproof rating provides added versatility that makes these strips suitable for various applications.
My bulk order arrived on time with nice packaging and excellent in both performance and flexibility.

3. Juli 2024
Bewertet mit 5 von 5 Sternen

Amazing Customer Support

Lily was an amazing at customer support and communication. I appreciate all that she did for me and I was more than happy with the quality of my led channels. I was hesitant to order at first because the prices were so low but I'm glad I did and will be purchasing much more in the future.

24. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered two led linear lighting kits…

I ordered two led linear lighting kits for one of the wall mounted tape in aluminum extrusions. I received the products quickly. I found that the instructions were a little difficult to follow, I requested clarifications and within hours received the answers to my questions. I have done a test installation, and the system works great. I am looking forward to getting my installation completed. Mike answered questions when placing my order and followed up when I had questions.

7. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I got the exact Lights. Easy to order and Quality is top-notch.

I'm really enjoying experimenting with LEDs. I've been exploring various combinations of installing under-cabinet lighting in the kitchen. Setting up track lighting and illuminating a small closet in a dim area. Superlightingled.com was incredibly helpful for finding exactly what I needed. I was kept informed about the delivery schedule and received my order right on time. Great job, and thanks for the excellent service!

30. Juni 2024
Bewertet mit 5 von 5 Sternen

Fantastic offers; I am satisfied with my choice

I needed ws2812b LED strips to add extra flair to my home space. Purchasing in bulk not only secured a substantial supply but also earned me a fantastic 20% discount, thanks to SuperLightingLED's offer. Their team's assistance was invaluable.
Once I received my LED strips, they exhibited top-quality performance, perfectly matching my home's color scheme. From highlighting key features to setting the right mood for any occasion, these strips exceeded my expectations. Moreover, their durability and energy efficiency were impressive.
Thanks to SuperLightingLED, my home now boats a touch of modernity and sophistication that garners compliments from all who visit.

13. Juni 2024
Bewertet mit 5 von 5 Sternen

Service after the sale was outstanding

Service after the sale was outstanding. I knew nothing about led lighting, but the staff was super helpful in selecting the right product, and then when I was struggling with setting up the light system, Mike was super helpful in getting me squared away. Thanks!!!

24. Mai 2024
Bewertung ohne vorherige Einladung
SuperLightingLED-Logo

Antwort von SuperLightingLED

Dear Customer.

Thank you for your support and order, your satisfaction is our honor, we will be committed to provide customers with the best goods and services, are in the customer's project to save more money. Let everyone can become an expert in LED strip after buying our goods is our original intention, hope we have more cooperation!

Best Regards
superlightingled team

Bewertet mit 5 von 5 Sternen

Customer service was impeccable

Customer service was impeccable. Unbelievably helpful. Very knowledgable. Exceeded my expectations. Gave links directly to relevant products and explained each one. Incredibly prompt responses. Very good shopping experience (and I usually do not write reviews, so this one should hold some weight).

17. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic customer service + great range of products = 5 star store

Let me start by giving you my situation. I have been looking for an appropriate LED light strip for a long term project of mine for the past few weeks. I have searched all of Amazon, Alibaba and countless number of LED specialised online stores but I've had no luck.

I stumbled upon Super Lighting LED by chance and looked around. I could not find what I was searching for so I used the chat feature on your website to ask for help. "ZiYu" greeted me and asked for the specs for the LED light strip I needed. They guided me through the products in your store and eventually helped me find exactly what I was looking for. I was ecstatic, I had spent weeks but ZiYu helped me find a product that satisfied all my needs within 10 minutes. ZiYu is the prime example of perfect customer service.

I never write reviews or give feedback but ZiYu needs to be recognised for the amazing experience they provided me. I will be recommending your store to everyone I know. I will also be buying from your store from now on as I have chosen it to be my supplier for my project.

I am beyond happy with the customer service I was provided.

13. Mai 2024
Bewertung ohne vorherige Einladung
SuperLightingLED-Logo

Antwort von SuperLightingLED

Dear Customer.

Thank you for your support and order, your satisfaction is our honor, we will be committed to provide customers with the best goods and services, are in the customer's project to save more money. Let everyone can become an expert in LED strip after buying our goods is our original intention, hope we have more cooperation!
Any questions, please contact us here: https://www.superlightingled.com/contact_us.html
Best Regards
superlightingled team

Bewertet mit 5 von 5 Sternen

Review for My Recent LED Panel Purchase Experience

I recently purchased 18 LED panels for my office, and I am thrilled with the overall outcome. I received these panels promptly. The customer service team, was proactive in handling my inquires regarding the setup issues. The company was quick to offer solutions, ensuring no disruption in my office setup. They promptly arranged for an exchange to match the lamp colors perfectly, which demonstrated their commitment to customer satisfaction. I appreciate their continued efforts. I appreciate their continued efforts. I commend the team for their dedication and responsiveness in resolving any issues that arose.

30. April 2024
Bewertet mit 5 von 5 Sternen

Lightning Fast Service Bright Surprise!

Wow, let me share a delightful surprise! I placed an order for lighting fixtures on a casual Wednesday afternoon from this store, not expecting them until the following week. To my amazement, the team, swiftly picked and dispatched my order on Friday of the same week! And guess what? By the time the week rolled around, I was already basking in the warm glow of my new LED lights. The efficiency was simply mind-blowing! Online light shopping expectations. They're exactly as described on the website. Count me in as a loyal customer, and I'll be sure to spread the word to all my friends and family.

22. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Superb Services and LED Channels

Recently I bought the Flexible LED Channel Series from this store and I honestly give 5 stars for my purchase. The LED channels are flexible and available in two types-C-shaped for vertical curves and S-shaped for horizontal ones, making it simple to install them according to the unique contours of my space. After initially ordering two sets and chatting with support, I placed a bulk order and received almost 40% discount on it. The customer care is excellent. Jimmy from customer support was particularly helpful, answering all my queries promptly and on time. I highly recommend this store, especially for LEDs items.

20. April 2024
Bewertet mit 5 von 5 Sternen

Get more than expected great Experience 5/5

I needed COB LED strip lights for my home's stairs and corners , I initially searched the local market but found them to be either too expensive or not in stock. Fortunately , Super Light LED was a fantastic alternative. I purchased 45 units of motion- activated COB LED Strip Lights from this store and was thoroughly pleased with the experience . I also received a significant discount on my bulk order . during the installation , I faced some issues with sensor sensitivity, but the customer service was outstanding . I had several discussions with a salesman named Mike who was exceptionally helpful. Mike guided me through troubleshooting the issues step-by-step, even providing support over the phone. thanks to his dedicated assistance, all problems were resolved, and I am very pleased with the outcome. Highly Recommended!

12. April 2024

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