Hi,
We appreciate the frustration at having to complete one of our verification checks.
As you are aware, our site employs a number of security checks including our offer verification check. These checks are in place to protect our members and ensure we can continue to provide the level of service we do in allowing people to make money online and get paid the same day.
Your account was correctly flagged to complete the offer verification check after having been initially flagged for breaking our rules in relation to creating multiple accounts. It is entirely understandable that having broken our rules, that we take the time to establish that your account did not continue to break other rules on our site resulting in anything being reversed by our advertisers before allowing you to request payment and continue on our site.
We take time to provide you with details of the checks, and advise that your account may be subject to those checks twice prior to joining. On both occasions you confirm you have read, understood and agree to those checks, so it is hugely disappointing that having done that, you now feel it is appropriate to complain about the very checks you said were acceptable at that time. We provide the information to you in advance twice, so you are making an informed choice when you join, so to later leave a poor review because of those very checks makes no sense. We have done exactly what we told you may happen.
Our site has been online for a long time, and our security checks have been vital in ensuring that has happened. In that time, because of these checks we have been able to:
• Provide access to hundreds of paid surveys each day, many only available because of advertiser’s confidence in our security checks.
• Send out over $3.5 million dollars in payments to our members
• Send out 95% of verified payments in less than 4 hours and 100% within 8 hours.
• Send out 50% of those payments instantly.
• Provide responses to all support tickets and emails in less than 8 hours.
Despite your frustration I’m sure you actually appreciate that these checks are necessary. They are in place to protect our members and ensure that they can continue to earn money online. We take the time to advise you of the checks prior to joining so you are fully informed of the processes.
Again, as you have been informed, once the verification process is successfully completed then your account can be reactivated, and then you will be able to continue with your account as normal. Simply put, if you have done everything correctly, the balance remains on your account and you can withdraw at the end of process as per the information you’ve already been provided.
Again, as you have been informed, once the verification process is successfully completed then your account can be reactivated, and then you will be able to continue with your account as normal. Simply put, if you have done everything correctly, the balance remains on your account and you can withdraw at the end of process as per the information you’ve already been provided.
