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Das sagen Bewerter
It was interesting to hear people's mixed reaction to Switch Together Energy scheme. We went to them on the basis of two of our neighbours had used the scheme. Ultimately it depends on who i... Mehr ansehen
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The scheme is good value but the communication is poor. I signed up for a quote in September, I'm given a message saying they will be selecting a supplier in the next couple of weeks. I check back a... Mehr ansehen
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I had solar panels installed in Melksham Wiltshire when the scheme was know as Solar Together Wiltshire. My experience is the installers conduct has been aweful. They installed incorrectly and damag... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Switch Together is your trusted partner. We believe that with the right support, expert advice, and the power of the group, everyone can contribute to a greener future without compromising on convenience or quality. By leveraging the power of the group, we can secure better offers, making the switch to a more sustainable lifestyle more affordable and accessible.
Kontaktinformationen
Vereinigtes Königreich
- 0800 026 0080
- switchtogether.com
3,2
Akzeptabel
27 Bewertungen
Bittet Kunden um Bewertungen
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Used for switching energy supplier…
Used for switching energy supplier only, not installation or supply of equipment.
Having been a member for a while & monitoring their competitiveness, I decided to get a quote.
No obligation or sales pressure, I found their British Gas quote much better than my current Octopus offer.
Having been with them 6 months now with no issues, I will definitely be using them from now on & have no qualms recommending them to friends and family.
A big well done from me 👏
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Together
Dear Mark,
Thank you for such a fantastic review and for your continued support. We’re delighted to hear you found a competitive offer with no pressure and that your switch has gone smoothly over the past six months.
It means a great deal that you’d recommend Switch Together to your friends and family. Thank you for your trust, and we look forward to helping you again in the future!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support.energy@switchtogether.co.uk or 0800 048 8285 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Very good value and a simple process
It was interesting to hear people's mixed reaction to Switch Together Energy scheme. We went to them on the basis of two of our neighbours had used the scheme. Ultimately it depends on who is the successful tenderer on the quality of the installation. You can back out.
We found the communications good, liaising with them over the system we have was straight forward and the installation was efficient. Over all we were very pleased with the price and the service to date.
There was a delay in our installation because UKPN took time to approve our installation which is larger than the basic domestic installation. But a revised date was quickly found and the installation took no time at all. The only other issue we had was that our hidden internet cable got damaged, but that was easily fixed.
We are now in the post installation period and awaiting our handover documents before we can set up a contract with our energy supplier to feedback in.
So far we have been very pleased and astonished how our utility costs are falling.
We have already recommended the scheme to a number of friends, neighbours and colleagues.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Together
Hi Paul,
Thank you so much for taking the time to share such a detailed and balanced review!
It is wonderful to hear that you joined the scheme through recommendations from your neighbours and that you are already seeing your utility costs fall. You are entirely right that because we run a competitive auction, the winning provider can change, but we work hard to ensure that only fully vetted, high-quality partners win the contracts.
Once your installer provides you with that handover pack, you'll be all set to apply for your export payments with your energy provider. Please let us know if you have not received your handover pack within 12 weeks of installation by contacting us on 0800 014 8851 or emailing us on support.solarbattery@switchtogether.co.uk and we will be happy to reach out to your installer to assist.
Thank you so much for recommending us to your friends, neighbours, and colleagues. We truly appreciate your support and hope you enjoy your savings for years to come!
Kind Regards,
Switch Together
Installers damaged my roof and altered my email to say I was happy when I wasn’t.
I had solar panels installed in Melksham Wiltshire when the scheme was know as Solar Together Wiltshire. My experience is the installers conduct has been aweful. They installed incorrectly and damaged my roof by ripping the membrane and leaving it as a visual eyesore. I received an email response from the CEO of the installer co. where my written communication had been altered to suggest I was happy with the repair in the same email where I was accepting a previous offer by a co director to return and make things right. They failed to provide an adequate Subject Access Request. To date have not reported back on altering my comms and have since used this altered email to instruct debt collectors when the damage to my roof is still existing.
In public interest; if you have solar panels installed take photos of the whole of the inside of your entire attic. And check promptly after the install and hold the installers to account if there’s damage. Consumer rights act supports that the job should be done right and damage should be rectified to a good standard.
Unfortunately these cheaper installs can come with a hidden price which is often corners cut on installs.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Together
Hi Denis,
Thank you for your review. Please accept our sincerest apologies for the damage caused by your installer and for the frustration you have experienced. Please know this is not the experience we anticipated for you when you began your journey.
Please contact Switch Together directly at 0800 014 8851 or by emailing us at support.switchtogether.co.uk so that we may assist you in resolving the issue you are experiencing.
Kind Regards,
Switch Together
Misleading estimate and still trying to get my deposit refunded
I used Switch Together for a solar and battery recommendation and paid a £150 acceptance deposit, which was supposed to come off the final installer bill.
The original recommendation gave the impression that the system would cost around £8,800. However, after the site survey, the final quote from the installer, Infinity Renewables, came back significantly higher at over £10,000.
Several items which appeared to be included, or were not clearly shown as additional costs, were then added to the final quote.
There was also a suitability issue with the system recommended. The proposed setup included 12 panels and 24kWh of battery storage, but with a relatively low 3.7kW inverter. In my view, that was not properly matched to the size of the system and would have limited how effectively the battery and solar setup could be used. A more suitable inverter would have involved further additional cost.
I am not saying this was intentional, but the original estimate was misleading. It did not give a realistic picture of the likely final cost or the suitability of the proposed system.
I contacted Infinity Renewables to cancel but received no reply for around a week. Switch Together then told me I needed to wait for Infinity to process the cancellation before the £150 deposit could be released. I am still trying to get confirmation that the refund will actually be processed.
Overall, I found the process disappointing. The idea of a group-buying scheme sounds good, but in my case the final quote was much higher than expected, the system was not ideal, and getting the deposit refunded has been more difficult than it should be.
I have since used a local installer who is supplying higher-output panels, a larger inverter, handling the DNO correspondence, and doing the work for around £1,000 less.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Together
Hello,
Thank you very much for your feedback.
We are sorry to hear that the scheme had not met your expectations, and for any inconvenience felt during the process. Please know that this was not our intention at all.
We aim to provide an accurate estimate for your solar PV and battery storage system based on the information supplied during registration.
However, as every property and roof is different, there are limits to the level of detail we can gather at this stage. As a result, it is not always possible to provide an exact installation price before a survey has been completed.
In some cases, the survey may identify additional work or materials that are required to complete the installation. Should this happen, the installer will discuss any recommendations with you and provide you with a revised quotation with details of any associated costs before proceeding.
We appreciate that unexpected costs can be frustrating. Rest assured, if a customer is not happy with any additional charges, they can cancel their participation.
Depending on the cancellation reason, i.e. where the additional work is essential for the installation to go ahead, a customer may also be eligible for a full refund of their deposit.
We also understand your concerns regarding the size of the inverter in relation to the expected output of your solar panels and battery storage.
One reason that the inverter is smaller than the maximum output of your panels is to ensure the system is MCS compliant.
For a system to be MCS compliant, the size of the inverter must be smaller than the maximum output of the system. Systems must be MCS compliant in order to be able to obtain an export tariff or a smart export guarantee.
In addition, Switch Together obtains its discounts by offering standardised systems to many people, ensuring bulk buying discounts can be obtained.
The inverter is therefore standardised to ensure the best possible value for participants. That does not mean that you cannot request a different inverter than what is offered in the personal recommendation, but this would indeed have its bespoke price.
That said, we apologise if this was not made as clear as it could have been an we appreciate you bringing your concerns to our attention. Thank you.
Last but not least, regarding the refund. Rest assured, if you still have any questions about the status of your deposit and wish us to look into this matter for you, please do not hesitate to contact us so we can assist in resolving this matter.
We're available to assist you at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
We truly appreciate your feedback, and we are sorry you decided not to proceed with us. We are glad you still proceeded with having solar panels despite the fact that it was not done through us, and we sincerely hope you are enjoying your new system and its benefits.
All the best,
Switch Together Team
Beware property damage
We used Switch Together as thought this ensured reliability of installer - unfortunately first our installer sent just one person to carry and install heavy panels on the roof and and then our installer damaged our concrete roof gutter - it fell off - and initially neither the company nor Switch together wanted to know. Our installer has now mended the gutter.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Together
Dear Emma,
Thank you for your feedback. Even though your experience certainly left room for improvement, it is important for us to know where things went wrong so that we can ensure it doesn't happen again.
We appreciate your efforts in ensuring that the damages were resolved, and it's good to hear that the gutter has now been mended.
Please do not hesitate to contact us directly, if there are still unresolved issues. We would like to support you in getting everything finalised. We're available at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
I don't understand what 'service'…
I don't understand what 'service' Switch Together is actually offering? You register and then nothing - no contact, no quotes, no follow up for weeks and weeks. Assume this company is no longer trading?
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Together
Dear Mr James,
Thank you for your feedback. Our apologies if the process of the scheme was not straightforward.
For your information, Switch Together is a unique group buying scheme for solar PV systems and battery storage. The group buying scheme consists of five subsequent phases:
1. Register for free and without obligation
When you register online for solar panels, you will be asked questions about your house, roof, and your electricity usage. If you are registering for battery storage only, you will be asked about your current solar PV system and electricity usage.
If you don’t know the exact figures for your roof size or electricity usage, we can help you estimate with industry or local averages, and you can enter more accurate information when you have it.
Kindly note that if there is no active scheme in your area, it is still possible to pre-register, but you would not proceed to the subsequent parts of the process. Perhaps when you registered with us, there was no active scheme in your area, and therefore you did not hear more from us?
2. Auction
During an active scheme, we would organise an auction. This is a reverse auction, meaning the lowest bid wins. The winning bid sets the price for all solar PV systems and battery systems. All installers are pre-vetted and must comply with criteria to guarantee the quality of the offer.
3. Personal recommendation
After the auction, you will receive a personal recommendation which will include information about the winning installer and your complete package, costs and savings. This information is for you to consider. If you have more questions, you can always contact our helpdesk.
4. You decide
After you have received your personal recommendation, you can decide whether you want to accept it or not. We will send each customer a link to an online webinar where they will be introduced to their prospective installer.
During the webinar, we will also talk you through how the Switch Together scheme works in more detail. To accept the personal recommendation, you will be asked to pay a deposit of £150. This deposit is conditionally refundable. The terms can be found in your personal recommendation.
5. Installation
After receiving your deposit payment, your details will be transferred to the installer. If you have chosen to install a solar PV system, the installer will schedule a survey with you.
For a battery storage installation, usually a remote survey is enough to plan the installation. The installer will also schedule an installation date with you. Once the installation is complete, you will then receive the invoice, minus the deposit. This final invoice has to be paid in full after the installation.
If you wish to know more, please feel free to check our website (https://switchtogether.co.uk) or contact us directly.
We're available to assist you with possible queries at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Spam upon Spam
I received an email from Switch Together to say that they had "Got My Question" which was a surprise because I had not asked them a question, in other words it was just another marketing email that tries to hook you in my pretending that you initiated the exchange. So I just clicked on the unsubscribe link and hoped that this company wouldn't darken my inbox again. I then got an email from them to apologise for the marketing email and to assure me that I would be off their mailing list with 48 hours - yet more detritus in the inbox but OK I thought.
Then I get yet another email from the blighters asking me to rate their support experience !!!
When will companies understand that when we 'unsubscribe' we just want them to GO AWAY!
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Together
Dear Phil,
Thank you for your feedback regarding Switch Together.
I am sorry to hear that you have received unwanted emails from us. Unfortunately, we are unable to view your email or full name in Trustpilot to review this properly in our system. However, we would be happy to look into this and unsubscribe you if you wish. If so, please reach out to us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Switch all taken care of
Such a relief to have my electric supply switch all taken care of, all went smoothly and without any hassle. Would recommend.
2. Dezember 2025
Antwort von Switch Together
Hello there,
Thank you so much for taking the time to leave us this glowing review and five stars!
All the best,
Switch Together Team
No reason to have a heat pump
Very good service and survey of our home for the possible installation of a heat pump.
However (not the fault of 'Switch Together'), despite the Government giving back £7,500 of my and your taxes as a 'grant' for this supposedly 'cheaper and more efficient' means of heating, the installation would have cost us an extra £3,800, and our annual heating bill would (from their projections) have increased by a very, very significant amount.
So, there was absolutely no point in have a heat pump fitted!
26. März 2025
Antwort von Switch Together
Hi Allen,
Thank you for your honest review. We completely understand your concerns regarding the overall cost and projected running expenses of a heat pump installation. While the government grant can help offset some of the upfront costs, the suitability and financial viability of heat pumps can vary depending on individual circumstances, such as property type, insulation, and energy usage.
Your experience highlights an important point: heat pumps are not always the most cost-effective solution for every home, and we appreciate you taking the time to explain this for others considering the option.
I have sent your feedback to our team to further investigate. This means that it will be reviewed by the appropriate team so that our scheme processes can be improved for future reference. Please note that this feedback is not responded to but rather used for enhancing our scheme from a customer perspective.
Kind Regards,
Switch Together
Another really simple process
Another really simple process for my new heat pump after the successful installation of my solar panels. Easy and transparent steps and a good contractor used for the survey and install. Thank you.
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Switch Together
Hi Ben,
We're grateful for your review and very happy to hear your installation went as planned.
Knowing you're satisfied with the journey and system is exactly what we strive for. May it bring you long-lasting benefits!
Kind regards,
Aada
As part of the government boiler…
As part of the government boiler upgrade initiative we had Switch Together quote & subsequently carry out the surveys and installation of our air source heat pump system, it all went smoothly withour=t any problems. Luke & Will (mainly Luke) installed the system which entailed an air source heat pump, plus a hot water cylinder & immersion heater, they also changed 3 of our radiators as they weren't large enough. The fitting of the hot water cylinder was very tricky as it only just fitted in our airing cupboard (I really don't know how they managed to get it in) but they made an excellent job of it, the masses of pipework necessary for the job was extremely neat, so much so it was a shame to have to have it lagged! Luke was a fount of knowledge and expertise about his job and could answer any questions we had. Once the app was downloaded to my phone he went over the details and made it easy to follow. We already had solar panels but would thoroughly recommend Switch Together and in particular Luke to install such a system system.
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Switch Together
Hi Alex,
Wow! Thank you so much for this astonishing review. We're so glad we could help you through your ASHP installation with our Switch Together scheme. It sounds like the installer really did an immaculate job and we appreciate seeing your glowing recommendation.
All the best as you enjoy your new energy setup.
Kind regards,
Aada
Excellent communication
Excellent communication, queries answered promptly. Installation went without a hitch.
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Switch Together
Hi Judy,
We're so pleased you had a smooth experience from communication to the installation itself. Here's to many sunny days and plenty of savings with your new system!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Aada
So far
I’m only at the beginning of the process.
Have been accepted and received an outline of the costs for ARSP and installation.
Satisfied with process so far.
Too early for me to give full views yet.
27. November 2024
Antwort von Switch Together
Hello,
We appreciate your feedback and are glad to hear you've had a positive experience so far. We understand you're just beginning the process and look forward to hearing your full thoughts once you've had your installation.
Warm regards,
Switch Together
The scheme is good value but the…
The scheme is good value but the communication is poor. I signed up for a quote in September, I'm given a message saying they will be selecting a supplier in the next couple of weeks. I check back after two weeks, still no update. Eventually, I received a quote in late November, as I didn't know that it was coming I nearly missed it and the deadline for accepting.
After paying the deposit, nobody has reached out to arrange a date for a site inspection.
2. Dezember 2024
Antwort von Switch Together
Dear James,
Thank you for your feedback. We're sorry that you haven't found our communication up to scratch.
Moving forward we will ensure to be clearer with our timelines for the scheme.
Please feel free to reach out to your installer Sustain Homes so they can get you booked in for your survey:
Email: switchtogetherheatpumps@sustainhomes.co.uk
Phone: 0204 571 2899
If you have any further issues you can contact us at our helpdesk:
essexheatpumps@switchtogether.co.uk
All the best,
Switch Together
informative
So far you've made it very easy to navigate making such a big decision and the evening at Chelmsford was especially informative.
26. November 2024
Antwort von Switch Together
Hello Elaine,
It's great to hear you enjoyed our information evening in Chelmsford of use. It was lovely to see such a turn out.
Please feel free to reach out to us at Switch Together at essexheatpumps@switchtogether.co.uk, should you need any assistance throughout the rest of your heat pump journey.
All the best,
Switch Together
Helpful so far.
Helpful so far.
How can I have a meaningful opinion until I've had the survey and confirmed the quotation?
23. November 2024
Antwort von Switch Together
Hello Justin,
Thank you for your feedback. Once you’ve completed the survey and received your personalised quotation, you’ll have a clearer picture of the benefits and value Switch Together offers. We’re here to guide you every step of the way to ensure you feel confident in your decision. Let us know if you have any questions in the meantime.
All the best,
Switch Together
Switch Together is a great way to…
Switch Together is a great way to purchase green technology chosen by experts to be the best value available.
28. November 2024
Antwort von Switch Together
Hello Dale,
Thank you for your kind words! At Switch Together, we pride ourselves on making green technology accessible and affordable by bringing together expertise and collective purchasing power. It’s wonderful to hear that you value our approach to delivering the best value in sustainable solutions.
All the best,
Switch Together
Antwort von Switch Together
Hello Linda,
We're very happy to hear about your positive experience. Should you have any issues moving forward please reach out to us at essexheatpumps@switchtogether.co.uk and we'll be happy to help.
All the best,
Switch Together
They were all very polite and helpful…
They were all very polite and helpful and inspired confidents
23. November 2024
Antwort von Switch Together
Hello Colin,
Thank you so much for such a kind review. We are glad we were able to put your mind at rest.
If you have any questions throughout the rest of the installation process please do not hesitate to reach out. We are always happy to help.
All the best,
Switch Together
Would recommend
Had a blip about return of my deposit otherwise would have been a 5 star. All sorted amicably would recommend.
20. November 2024
Antwort von Switch Together
Hello Catherine,
Thank you for your positive review! It’s good to hear that we were able to resolve the issue with your deposit amicably.
All the best,
Switch Together
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