Talbot and Muir Ltd Bewertungen 

I complained to T&M that my money was unable to be invested because of I perceived their onboarding process to be slow, bureaucratic with much prevarication and confusion.

Basically, every wasted day in getting my money invested could have cost me £10,000s of pounds.

In response I received what was a mechanical diatribe on the timeline that was more defensive and deflective than answering the main issues.

Further, despite in the letter accepting that they had quote, "Miscommunicated', 'caused inconvenience and frustration', 'caused confusion and misunderstandings', Talbot & Muir made no attempt, not even a peep, to address this extremely worrying experience. Even a small gesture of goodwill might have made the saga more digestable.

I have been dealing with Talbot and Muir for many years. They (and particularly Naomi Shephard-Dodsley, who has been my contact for most of that time) have always been efficient and helpful.
Recently she surpassed herself as I complained about how few SIPP bank deposit accounts there seem to be. Otherwise unprompted, she located some, and on the next day sent me completed application forms to open accounts. Excellent proactive service.

Have been using Talbot and Muir for literally decades. In my view the company provides the best service of any that we deal with. The staff are personable, helpful, pro-active, knowledgeable and both timely and efficient with responses. It is a rare thing in the financial services industry to be able to say it is a pleasure to do business with someone, but indeed it is with T&M.

Brilliant customer focused company would highly recommend.