We've used Tate Oil for several years now. Recently (just before the current oil price got out of hand), we placed an order on a 10 day delivery. Tate Oil delivered today, on promised date and a... Mehr ansehen
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Das sagen Bewerter
When I called first thing this morning, having run out of oil totally (If only I hadn't missed your call last week!), Matty told me he'd look into when I could get delivery and call me back. I was so... Mehr ansehen
Our Account Manager, Matthew Rawes is great at his job. Rate/lead time requests are quickly answered enabling me to get a fuel order placed without faffing around. Tate Oil always deliver when they sa... Mehr ansehen
We've been really impressed with the service from Tate oil, particularly with our diesel deliveries, which have always been prompt and reliable. A big shoutout to our account manager Stacey cousins wh... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We’re a family-run, Yorkshire-based fuel supplier specialising in heating oil, diesel, red diesel, lubricants and additives. With over 50 years’ experience, we pride ourselves on being the same hard-working fuel supplier we were back in 1972. Reach out and get in touch with us today about your domestic, agricultural and commercial fuel requirements.
Kontaktinformationen
Gay Lane, Otley, LS21 3BB, Leeds, Vereinigtes Königreich
- 03300 552 889
- marketing@tateoil.co.uk
- tateoil.co.uk
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Hat 66 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Tate oil i have been using 5 years now…
tate oil i have been using 5 years now and i have to be honnest they are thee best fuel people have used over my 15 years in my job,
and if i email Tammi or carl nothing is to much trouble for them to arrange.
credit where its due
Steph responds as soon as I've emailed…
Steph responds as soon as I've emailed - she always has my back and has been a superstar in my 'emergencies'
Great service one more time.Thank you !
I’ve used Tate Oil for the last 4/5…
I’ve used Tate Oil for the last 4/5 years. Always extremely helpful. Text before delivery. Think Ion delivers to me. Always a happy chap. Would be great to have an alert when Oil prices drop for future reference then I can fill up at a lower price. Pay monthly and it helps spread the cost.
Really fast and efficient service from…
Really fast and efficient service from Matty and everyone at Tate Oil, the driver was extremely happy and friendly, great company!

Antwort von Tate Oil
Deteriorating service
I have used Taitoil for 10+ years
the service is not as it was. I booked a delivery with tait oil for 1000 litres. They texted on the 27th Dec confirming delivery 28th. On the 28th I called and asked for delivery time, they called back and said between 12 and 2 that day. I waited. I had to book a cab to get my son to lincoln station as his train was due 1.30 and I did not want to miss the oil delivery. At 1.45 Taitoil texted me saying I had a delivery booked for the next day. I called them but no answer as apprently they closed at 2. No oil arrived.
The next day the oil arrived at 7.30. I called Tait and asked why they couldn't have called me to say the first delivery was cancelled? The response that they have no control over drivers. The driver probably got to the end of his shift and went home. Taitoil said the solution was for me to leave keys in future so they can access my property, then I wouldn't have to wait! No apology. Who in their right mind leaves their property and their oil tanks vulnerable?

Antwort von Tate Oil
Tate Oil - great prices, delivery and customer service
Having been let down by another company. I tried Tate Oil and they were brilliant. Great prices, no hidden charges unlike the brokers and most importantly delivered to promised dates.
Carl at Tate was extremely helpful and professional in helping to expedite my delivery to avoid a risk of running out. Fully recommend Tate Oil and thank you Carl.

Antwort von Tate Oil
Would give 100 stars if I could!
Tate Oil have been absolutely amazing today, and I would give the them 100 stars if I could.
We rang at 8am and they got back to us pretty much straight away for an emergency call out for our oil delivery - same day delivery was arranged - made even better by a cheaper price than was mentioned on their website. Not sure any other oil company could match their incredible prices! Oil was delivered in the afternoon with no problems at all, there was actually something wrong with our reading so we needed less than we thought, but the driver explained clearly that they would only charge for the oil delivered, not what was quoted - just excellent.
A shout out to Emma who went above and beyond with promised callbacks fulfilled and even a follow up call after delivery to make sure everything went well. Exceptionally friendly, courteous, helpful and understanding of our circumstances with having a four month old baby at home - just superstars, all of you. Thank you so much for all your help today, we’ll be back!

Antwort von Tate Oil
Matty was great over the phone…
Matty was great over the phone completing my order for 1000L Kerosene, very helpful, simple and straightforward. Tate Fuels was also the cheapest - I called 6 providers in Yorkshire and they came out next.
IF I COULD GIVE ZERO STARS I WOULD ATROCIOUS SERVICE
We were due to have an oil delivery yesterday but the driver failed to turn up and lied that he attempted delivery. He firstly claimed that he couldn’t deliver as we were off grid and he needed to use a baby tanker. When I challenged this and explained that he has not made any attempt to deliver as I work from home they then lied again stating that the driver had tried prior to 7am and our gate was locked. Again this is another lie, we were obviously at home at that time and have cctv in place which confirms that no attempt was made.
I’m absolutely disgusted with this company as they clearly have dishonest drivers that pick and choose when they are going to deliver and then lie when they clearly cannot be bothered. We have been getting oil delivered for approx 15 years and have never had a problem with any other company, therefore my advice is to avoid these charlatans at all costs they are unreliable and dishonest then choose not to take action with their drivers when they is clear evidence that they have made no attempt whatsoever to deliver!!!!!!!

Antwort von Tate Oil
I was expecting my 1st delivery and was…
I was expecting my 1st delivery and was out at the time the driver called me and said he could not get into the tank and if i had a key to it i explained i was 30 minutes away and would come to check as this was my daughters home and they was away the driver said to me was due a break and would wait until i got there when i arrived he was waiting for me i checked the house and could not find keys so together the driver and myself got into the tank and was duly filled with heating oil. i believe your driver Phil went out of his way to be helpful and is a credit to your company.

Antwort von Tate Oil
Absolutely top notch
Absolutely top notch and so incredibly supportive and helpful for a first time oil user. The whole team - in particular Caitlyn and Brett - bent over backwards to help us when we were starting our adventure in oil deliveries. Both of these people answered every question we had no matter how simple they were and the speed of setting us up was staggering. Our oil came the next morning. WOW is all I can say to the service and professionalism we have encountered.

Antwort von Tate Oil
Hannah was a huge help when sorting out…
Hannah was a huge help when sorting out our delivery after running out. Thanks Hannah!

Antwort von Tate Oil
Excellent company
Excellent company, excellent service, excellent team member whom treated me with dignity and respect...
Dave Mason

Antwort von Tate Oil
Been using Tate for a couple years now…
Been using Tate for a couple years now and have experienced nothing but professionalism & great customer service. We are regularly contacted to ensure our site needs are met and we greatly appreciate the care that we are treated with. A special thanks to Steph Arnold who has been our contact recently, always going the extra mile!

Antwort von Tate Oil
First Time Ordering …
The Company I work for order fuel from Tate…. This is the first time I have ordered heating oil for my home. Excellent customer service from both Annette and Matty. Very efficient and professional…..
I am sure I will order in future
Thank you

Antwort von Tate Oil
Great response time
Since our account opened with Tate Oil we have been very happy with their speed in delivery and the customer service provided by our account manager Hannah

Antwort von Tate Oil
Been using Tate Oil for at least 20…
Been using Tate Oil for at least 20 years. Never been let down, price extremely competetive. All staff, phone and delivery, always helpful, overall an excellent company to deal with. Don't often recommend but have to make an exception in this case.
WELL DONE.

Antwort von Tate Oil
Easy ordering process
I ordered heating oil from Matthew and he made the process easy. I have used Tate Oil before and would highly recommend them.

Antwort von Tate Oil
Fantastic
We have been using Tate Oil for over a decade and they have never failed us. Absolutely brilliant and Carl our account manager goes above and beyond when required. We would never use anyone else, in the words of Tina Turner they are simply the best

Antwort von Tate Oil
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