Techless Bewertungen 366

Very helpful! Yolunai helped me to understand how to set up my wise phone, and patiently answered any questions I had.

Very helpful to get back on service. Thank you Yolani for the help.

Every time I call, the techs are extremely kind and patient with me. I am totally clueless with technology and they are always willing to help me sooo much! Thank you for being a wonderful customer service company! The last one to help me was named Yolani, and she was very kind!

Zazi provided excellent customer service. Very helpful and patient.

Anthony took care of my billing issue and refunded me the erroneous payments, all I had to do was give him my IMEI.

Jay at Wisephone was awesome! He responded quickly and answered my question. Thanks to his help, I’m really enjoying my new Wisephone it’s exactly what I was looking for!

Zanzi was excellent in resolving my issue in setting up my wise phone. He was clear, kind, and patient.

I had a very difficult time setting up my phone at first - I accidentally put the wrong sim card in and did not know that. I did not know the white credit card looking thing held the new sim card, so I spent 2 weeks trying to troubleshoot and speak with IT and I did get very frustrated with the amount of time it took to get it resolved and that there was not a phone number I could find at first to call to speak with a person.

Zazi and I were finally able to resolve it and figure out I had the wrong sim card in, after a few days of working on it.

Thank you for your help. I did appreciate Zazi's help after I asked to speak with a manager. I do better with people who can respond to me like I am a human versus scripted responses. Thank you!

I purchased a WisePhone but decided not to use it. I followed the return procedures which required me to open the shipping box to enter the IMEI off the sealed tube. I did exactly this and then sent the unopened item back to them. I did not open the actual phone package at all. I was charged a full restocking fee. Jay from Wisephone LIED that I had opened the package. Called customer service line and got "cannot come to the phone right now."

I am warning you do NOT buy a phone from this company. These are serious red flags (lying about return condition to charge an erroneous restocking fee), having no customer service line. This is a fly by night operation. Steer VERY clear.

The long replies to complaints, don't trust them. It's the sort of thing a company does to appear responsive. Trust us when we say this company behaves in a shady and unacceptable way.

Yesterday I got my new Wisephone 2, and I was really looking forward to starting my journey with it, as it would have given answers to a lot of addictive problems. Unfortunately, I've run into some challenges during the setup process. When I try to activate my SIM card through the app, it keeps crashing right before I can enter or scan the barcode.

I'm not bringing in my old number and completely switched from Verizon, but because of the SIM card issue, I'm kinda stuck.

I've tried a few troubleshooting steps, like restarting my phone, updating the app, and even reinstalling it, but the app still closes unexpectedly. It’s been a bit of a letdown, as I can't get past the setup stage and enjoy my new phone.

I’ve reached out to customer support for help and am hopeful they can guide me through this. Overall, I’m still excited about my Wisephone 2 and looking forward to resolving this issue so I can start using my new device. Here's to hoping for a quick fix!

UPDATE: got my phone set up and so far so good,

FIFA World Cup is coming up, and of course, the FIFA app is the only way to get in, and sadly, Wisephone doesn't have the app, and the vetting process is currently paused and has been for a while. So now I gotta get another phone just for game entry on top of the expensive tickets. SMH. I like my wisephone, but this sucks.

the customer support is terrible.

Update 10/22. I did receive a well thought out reply from Wisephone. It was very beneficial to get the phone going. It was a frustrating experience from the beginning as I felt I was getting "canned responses" that really were not interested in solving my issues (some which were self inflicted)
I believe I am now on track to use this phone. Hopefully it delivers.

I agree with Peter V. This phone is designed for young people. I bought this phone not knowing what I was in for; I just wanted something to help me stay off of IG and FB. I understand Techless' concept and am willing to give them the benefit of the doubt and work out the issues. I figure if I want to go back to a browser-based phone I have that freedom to do so.

I’ve come to Wisephone 2 from Wisephone 1, and I do have to say it feels like a significant downgrade rather than an upgrade. What drew me to Wisephone in the first place was the fact that it was NOT a smartphone: no browser, no apps, no complicated interface with layers and layers of settings, no Google anything. Just a modern-looking device for the bare essentials of calling and texting. That is what I wanted, and three years ago I was delighted to find it. This new iteration seems like an abandonment of that simplicity, and I am quite disappointed. Wisephone 2 is merely a (fully enabled) smartphone with a customized launcher… which I could have gotten elsewhere for far less than $400, if it were what I was looking for.

I can’t fault Techless for introducing a new product that aligns with its vision as a company, but had I known how different that vision is from what it appeared to be when I first purchased my Wisephone 1, I would have opted for a different device altogether.

The personal touch was great since I was having porting issues. It took a while to resolve but the temporary (and refunded) phone # helped bridge that gap. My workgroup (IT) had a "fireside chat" with a professor/researcher/author who had a lot to say about internet addictions....your company is on the right track....keep forging ahead!

For context, wisephone purchasers can pay either through the techless website or the shop app. When I was trying to buy a wisephone, I originally tried to buy through the shop app. However, I received a message that the app could not accept my credit card. The screen did not advance to a confirmation page.

So, I instead paid through techless and received a confirmation that payment had gone through.

A week or so later, I received two wisephones. When I checked my credit card bill, I saw that I had been charged twice: once through the shop app and once through techless, despite only reaching one confirmation page.

I contacted techless and told them about the glitch. They told me I would still have to pay shipping and restocking fees. I finally managed to get a hold of a manager, who told me he would investigate the issue and that I could return without paying shipping and restocking fees.

That should have been the end of the issue, but a few days later another manager (Robert) called. He was exceedingly rude, frequently interrupting me and informing me that I was clearly at fault. As I work at a tech company, I'm quite technologically competent and recognize a technological error when I see one. However, Robert insisted that it didn't matter that there was only one confirmation page or that I had received a message that my payment couldn't go through--the issue was clearly my fault. Now I'm being told that I'm only going to get a partial refund, despite the first manager's assertion that I would get a full refund. This company seems to care very little about customers or their experience, despite their assertion that they are trying to protect customers.

T book awhile of phone tag to get a hold of someone. But when I did they were very helpful. Walked me through the whole process and now my phone works great.

Anythony was very helpful in resolving a few issues that came up while we were setting up a new account.

It was a long call but Anthony is a champ🥇

Jay and Zazi were incredibly helpful and timely in their responses. I upgraded from Wisephone 1 about a year ago and recently was trying to get set up with the 12 month promo subscription. I couldn't get it to work and thought I was having some technical trouble which it wasn't solved over email. Zazi called me, patiently walked me through all the steps, and we realized that the promo had been automatically added to my account on their end. Great service, very professional and kind.

Zazi was patient, clear, cheerful, and I understood his English without a problem. He resolved my situation quickly and even had a good sense of humor.