Beautiful high quality rug now in pride of place in our garden room. There were lots of great designs and several dimensions to choose from which meant we could get the perfect fit.Great product at a... Mehr ansehen
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Das sagen Bewerter
This is a great rug and just what I was looking for. With two dogs, I need everything to be washable - and my new rug has already been tested! I love that it goes in the washing machine and the tumble... Mehr ansehen
Very easy to order. Large variety of choice in colour and size. Lovely soft feel to the carpet, nice quality. As we have a dog, it’s good to have a carpet that you can put in the washing machine.... Mehr ansehen
I initially chose to return the rug because it was too small. They offered a 10% discount, but I was still set on returning it. However, due to time constraints, I later contacted them to say I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Kontaktinformationen
Obenhauptstraße 4, 22335, Hamburg, Deutschland
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4,4
Hervorragend
192 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Generally pleased with my purchase
They kept me informed as to when to expect the rug to arrive. It’s easy to keep clean and is very practical it also doesn’t slip or curl . we have a dog and live off a muddy lane so ordinary rugs were hard to keep clean. However the colours weren’t as vibrant as in the photo so that was disappointing .
1. Februar 2026
Bewertung ohne vorherige Einladung
Friendly service
The wait was very long and I really didn't like the material of the rug. I sent it back and am still waiting for my refund. But you've been very friendly.
28. Jänner 2026
Antwort von Teppana UK
Hi there — thanks for taking the time to share your feedback. I’m really sorry to hear the wait was so long and that the rug material wasn’t what you expected.
That said, I’m glad you found our service friendly — and I completely understand how frustrating it is to still be waiting for your refund after sending the return back. Please reach out to us directly with your order number so we can check the status right away and update you as quickly as possible.
Thanks again for your patience — we’ll make sure this gets sorted.
I have only given a four star because…
I have only given a four star because UPS let you down badly and really messed me about, so it is no reflection on you.
I am delighted with the rugs the colours are bright and cheerful, the quality is fine ,they brighten up the hall.
I will certainly buy from you again.
Marianne Mancini13
13. Februar 2026
Bewertung ohne vorherige Einladung
I really love this rug
I really love this rug. I haven't tried washing it yet as I've only had it a couple of weeks, but it's vital to know that I can. It's so perfect for the space: it looks as if it's always been there. It has stayed flat and in the exact spot. I also really liked that I was able to phone and talk to a real person when I was unsure about ordering.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Teppana UK
Hi Wendy — thank you so much for your wonderful feedback! We’re thrilled to hear the rug feels like it’s always belonged in your space and that it’s staying perfectly flat and in place.
And we completely agree: knowing you can wash it is such a big peace-of-mind feature — whenever you do, a gentle 30°C wash is usually ideal.
We’re also really glad you gave us a call and could speak to a real person before ordering. If you ever have any questions about care or anything else, just reach out — we’re always happy to help!
We love our rug
We love our rug! It’s beautiful and very good quality. Communication was great. Would highly recommend.
18. Dezember 2025
Antwort von Teppana UK
Hi Jo — thank you so much for your kind words! We’re really happy to hear you love your rug and that the quality and communication met your expectations.
Thanks as well for recommending us — it truly means a lot. Enjoy your new rug, and if you ever need anything, we’re here to help!
Absolutely beautiful runner
Absolutely beautiful runner. The quality is excellent and everybody comments as soon as they come through the door.
8. Dezember 2025
Antwort von Teppana UK
Hi Rosie — thank you so much! We’re delighted you love your runner and that the quality has impressed you (and your guests!). 😊
Wishing you lots of joy with it — and if you ever need anything, we’re always here to help.
Beautiful rug
Beautiful rug, great comfortable underlay and bought on a Black Friday deal.
Will definitely be back for more rugs in the future.
Well packaged and delivered in due time.
9. Dezember 2025
Antwort von Teppana UK
Hi there — thank you for your lovely review! We’re so happy to hear you love the rug and the comfy underlay, and that everything arrived well packaged and on time.
And we’re especially glad you could grab it on a Black Friday deal — we’ll be thrilled to welcome you back when you’re ready for your next rug!
Nice small rug
Nice small rug
Bright colour looks good on wooden kitchen floor
Thinner under pad than I like
8. Dezember 2025
Antwort von Teppana UK
Hi Geraldine, glad to hear you like your rug! If the pad is too thin, you can exchange it for the padded version.
Great!
Great rug. Looks fantastic and our GS loves it! Wonderful service - keeping me informed of what was happening and when. Can not fault anything!
8. Dezember 2025
Antwort von Teppana UK
Great to hear Chris!
dont like it
I was expecting a little bit ticker and softer. it is not worth it for so kind of amount of money
27. November 2025
Antwort von Teppana UK
Hi there — thank you for your honest feedback. I’m really sorry the rug wasn’t thick and soft enough for what you expected, especially given the price point. We completely understand how disappointing that feels. Have you looked into our cushioned pads?
I gave the rug to my husband for Christmas & he is thrilled with it. It looks perfect & tones in as if it was made to fill the area. Excellent service, thank you Teppana
I gave the beautiful rug to my husband for Christmas and he is thrilled with it, it looks perfect and blends well with the rest of the decor.
The service from Teppana UK was EXCELLENT thank you.
25. Dezember 2025
Antwort von Teppana UK
Thank you so much for your kind words, Nicola!
Beautiful rug, easy to fit and very practical - exactly as described
I've been eyeing this rug for months and when the price was reduced for Black Friday I ordered it. It's exactly as I hoped, exactly as described and looks great as well as being easy to care for.
Communication, packaging and delivery were all first class as well. Thank you!
27. November 2025
Antwort von Teppana UK
Great to hear! And very smart to buy only things you really wanted on Black Friday. :)
HAPPY ALL AROUND
The ordering process was simple. The wait was as expected. The rug was better than I imagined. The price was more than reasonable. Happy all around.
8. Dezember 2025
Lovely rug runner for our hall
Lovely rug runner for our hall. Arrived well packaged. Colours are great - look just like the online picture.
Excited that it is washable so ideal for a hallway.
Has stayed in place and lying nicely flat.
Very pleased with it.
Thank you.
20. November 2025
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! THEY ARE SCAM!!!
Purchased a rug on 08/11/25, still not received this item. Spoke to the rudest person ever in their customer services department on 22/11/25. Have sent 7 emails requesting a refund and still not received my money back.
Have now contacted my bank’s fraud department to try and get my money back.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Teppana UK
Hi Denise, thanks for taking the time to share this — and I’m genuinely sorry this experience left you feeling so disappointed.
Teppana is a legitimate German company and we absolutely do not “scam” customers. In this case, the order was dispatched, but during the peak Black Friday/Christmas period shipments from Germany to the UK can take longer than usual because they must pass through customs clearance. That can unfortunately add delays that are outside of our direct control.
Regarding the customer service point: our team’s standard is to be polite and helpful at all times. We’re sorry you felt spoken to rudely — our intention was to explain the status of the shipment and the next steps consistently, based on the information available from the carrier at the time.
Because the order was cancelled after it had already shipped, we had to initiate an out-of-the-ordinary return/investigation process with UPS to locate and process the parcel. This takes time on the carrier side and isn’t the same as a normal delivery.
Most importantly: a full refund has already been issued. Depending on your bank, it can take a few business days to show on the original payment method.
We appreciate the feedback and are sorry we didn’t meet expectations here — we’re working to improve response times and communication during peak periods.
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