Userbrain Bewertungen 38

TrustScore 3.5 von 5

3,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I created an account and earned $35 went to pay out and all of a sudden I couldn't log on. I contacted support who said they have blocked my account because I have multiple accounts. This is simply no... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

So far, although I’ve been relatively new, that support has been quite responsive and on boarding showed no issues. Hoping to get more tests and fair to not a lot of profile questions which begs quest... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I was doubtful at the beginning, but this came to be one of my favorite user testing websites. Even though it pays just 5 dollars, which is half of some of the other websites, it offers me more test... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have worked with Userbrain for over 5 years. I really enjoy their platform compared to other testing sites, and compared to other sites, I have never had a late payment or any other issue with them!... Mehr ansehen

Unternehmen hat geantwortet


Kontaktinformationen

3,3

Akzeptabel

TrustScore 3.5 von 5

38 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Blocked my account

I created an account and earned $35 went to pay out and all of a sudden I couldn't log on. I contacted support who said they have blocked my account because I have multiple accounts. This is simply not true. I had a 5 star rating and they are withholding my hard earned funds for no reason and not responding to my emails.i would avoid user brain.

29. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi Rachel,

We're sorry to hear that you were disappointed by your experience.

To clarify: your account was not blocked because of a payout request. It was suspended due to a violation of our Terms of Use. An explanation was provided when you contacted our support team.

We take account integrity seriously to ensure fairness for all testers and clients on the platform.

If you believe there has been a misunderstanding, you're welcome to continue the conversation with our support team.

The Userbrain Team

Bewertet mit 4 von 5 Sternen

So far

So far, although I’ve been relatively new, that support has been quite responsive and on boarding showed no issues. Hoping to get more tests and fair to not a lot of profile questions which begs question how do you get more tests that are matched for you without getting matched hopefully this works

13. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Thank you for testing with Userbrain and for sharing your feedback—we’re glad to have you on board!

Testing opportunities are sent out based on our customers’ specific requirements. In some cases, you may be asked to complete short screener questions before you can start a test. We’re continuously working to get more projects that we can send your way. Happy testing!

Bewertet mit 3 von 5 Sternen

Jobs are Rare but Why Not Make a Little Extra $$

It is more and more rare that there are any jobs on this platform. A few years ago I was able to do jobs regularly but now it is rare. Overall, I figure why not sign up and if you het a job and make a few extra dollars then great.

20. Jänner 2026
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi Michael! Thanks so much for your feedback. We're happy to have you on board. Testing is actually meant to be something fun to do while earning some extra money, just as you mentioned. We’re continuously working to match testers with the most relevant projects, and we hope to send more opportunities your way soon.

Bewertet mit 1 von 5 Sternen

Refused refund 5 minutes after charge

5 minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund. They refused to refund the charge and just quoted their "policy". I recommend that you consider alternatives to this company.

9. Jänner 2026
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi Cory! After reviewing your case, we can confirm that a full refund was issued at the time you contacted our support team. We’re sorry if this wasn’t clearly communicated and led to any frustration.

Bewertet mit 1 von 5 Sternen

Testers don't matter for them at all

Testers don't matter for them at all. I had tests where I did most of the steps and for a few of the steps there were some problems with the prototype, which the customer has to make sure is working properly. They simply don't pay you for those. What about the time you wasted, they don't care. In other platforms, if it's the customer's fault they pay you, but in this one the customer is always right and you don't matter.

10. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Thank you for sharing this, that sounds genuinely frustrating, and we hear you.

When a prototype has issues that block test completion, we know your time was still spent. Every case like this is reviewed manually, and we always aim to make it right.

Please reach out to our support team at support@userbrain.com so we can look into your specific tests, we'd like to resolve this for you.

Bewertet mit 5 von 5 Sternen

I am very happy with Userbrain…

I am very happy with Userbrain platform. Other than I miss alot of test because so many people grab them so fast, which is a good thing. My payments are on time and so far I have had no issues getting paid. The deposits are quickly given within few hours after withdrawal and I plan on sticking with this and doing every test I can. I highly recommend Userbrain it is a great way to grab some extra income. I am very new at doing the reviews but I am getting better at it the more I do for them. Thank you for the opportunity to earn extra money from the comfort of my own home. You guys are great. See you at the webdinger.

7. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Thanks for your feedback—we’re glad to hear you enjoy testing with us!

You’re right that some tests are taken very quickly. Which is good for our customers. We recommend checking the Userbrain extension regularly, as it displays a notification badge whenever a new test becomes available.

If you ever need assistance, feel free to reach out to our support team at support@userbrain.com—we’re happy to help.

Bewertet mit 5 von 5 Sternen

Testing Userbrain

I enjoy the Userbrain sites and have even continued to use some of them after testing them. I would like the ability to have more opportunities to use Userbrain.

2. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

It's good to hear that you enjoy testing with us. We also think it's something fun to do while helping to improve innovative products. We do our best to provide more testing opportunities for our testers.

Should you ever need any assistance, feel free to reach out to support@userbrain.com. Happy testing!

Bewertet mit 5 von 5 Sternen

Top-Notch Testing Site

I have worked with Userbrain for over 5 years. I really enjoy their platform compared to other testing sites, and compared to other sites, I have never had a late payment or any other issue with them! So, I HEAR their customer service support is top-notch, but I wouldn't know since I have never even once needed them!

2. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi Robin! Thank you for your feedback. It's good to hear that you enjoy working with us. Should you ever need any assistance, feel free to reach out to support@userbrain.com. Happy testing!

Bewertet mit 5 von 5 Sternen

Recommended!

I've been testing with this company long term. There reliable and offer steady work at a fair rate of pay. I've been pleased to have the work from them so recommended!

31. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi Elsa! It's great to hear that you enjoy testing with us. We always aim for high quality at fair prices. We are here to help should anything come up! Just drop us a line at support@userbrain.com

Bewertet mit 5 von 5 Sternen

Keep it up!

The most reliable participant experience I've had compared to competitors like User Interviews and User Testing (these used to be good, but have gotten diluted in the past few years). I like having a consistent payout for each test and keep them to about 5-15 minutes, and have made almost $50 in the first month alone. I wish that the screening criteria could be a bit more flexible, but I suppose that's on the side of the researcher.

27. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi Abby!
Thank you for your feedback—it's great to hear that you're enjoying testing with us! Screeners are created by our clients to help reach specific target groups. If you don’t qualify for a particular test, it simply means you’re not part of the intended audience for that project. No worries at all—there will be other opportunities better suited to your profile.
Thanks for your understanding!

Bewertet mit 5 von 5 Sternen

Userbrain is the most legit platform…

Userbrain is the most legit platform for making little bit of money with not too much effort, it's simple to be effective and detail oriented when you just have to test for 10 minutes, with clear instructions, I'm very grateful for this company, the next level would be if you get tests daily and make living by it, so good luck ❤️

14. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Thank you so much for your feedback—it means a lot to know our work is making a difference! Thanks for being part of the journey.

Bewertet mit 5 von 5 Sternen

One of the best testing sites

One of the best testing sites, frequent tests every day, 5$ for usually 5-15mins of testing is a fair price. Support are quick to respond, helpful and friendly and payouts are quick and easy.

12. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Thanks a lot for your feedback! We're really happy to hear you enjoy testing with us. We’re glad to have you on board with Userbrain!

Bewertet mit 5 von 5 Sternen

Una de las mejores plataformas que he…

Una de las mejores plataformas que he testeado, recomendable y me encanta trabajar con Userbrain desde España los Recomiendo.

24. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hola Carlos

¡Muchas gracias por tu comentario! Nos alegra muchísimo saber que disfrutas trabajar con Userbrain. Seguiremos esforzándonos para ofrecerte siempre el mejor servicio posible. ¡Es un placer contar contigo en nuestra comunidad!

Bewertet mit 5 von 5 Sternen

One of the best platforms and as long…

One of the best platforms and as long as you are enjoying providing feedback you will not care if the test will take 40 minutes or 10 minutes for a compensation of 5$.
It's enough for me that they have an amazing support team where they will never give up on you and try their best to help you when you face an issue.
I had a one time error when I was uploading a mobile test and they did not receive the test but they were so generous and they gave me the compensation of this test.
I highly recommend this platform.

23. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi Jaxon,
Thank you so much for your encouraging feedback! We're happy to hear that you enjoy testing with us. It's great to know that even when problems come up, our team’s dedication made a difference. We’ll continue working hard to make your experience as smooth and rewarding as possible!

Bewertet mit 5 von 5 Sternen

Tested with them for about 2 months and…

Tested with them for about 2 months and I say they are a good company and easy to use interfaces. Keep up the good work :)

28. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Thank you for your feedback. We are happy you enjoy working with us!

Bewertet mit 1 von 5 Sternen

Bad Support

They are not in it to provide best experience.
They don't care if you use your credits or not as long as they charge for them.
They won't refund if you have months of unused credits. They'll just say sorry, nothing we can do.

4. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi Demi,
I’m sorry you had this experience. While we can’t refund unused credits after cancellation, we can:

1) Extend your testing window so you have extra time to run sessions with the remaining credits.

2) Recommend a lighter, pay-as-you-go plan that fits how often you run tests (no pressure to re-subscribe).

If either option would help, drop us a note at support@userbrain.com and I’ll personally get it sorted.

Dominic

Bewertet mit 1 von 5 Sternen

i cant able to verify my number its…

i cant able to verify my number its telling try after some times same .

8. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi there! Please reach out to support@userbrain.com. Our team will be able to solve the issue in no time.

Bewertet mit 5 von 5 Sternen

Great company all around

Great company all around. Very trustworthy and great friendly and helpful customer support.

1. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi Whitney! Thanks for sharing your experience with us. We are happy to have you aboard!

Bewertet mit 5 von 5 Sternen

Excellent and Easy to Use

Excellent site to do a small work from home side hustle. Super easy to use and submit to.

16. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi Misha! Thanks for your feedback. Testing new products can be very easy and is definitely something fun to do while earning some extra money. Happy testing!

Bewertet mit 5 von 5 Sternen

Had an issue with a rejected test and…

Had an issue with a rejected test and Userbrain looked into my test and determined I was in the right. Got compensated justly!!

3. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Userbrain

Hi there! Good to have you on board. Fair compensation for our testers is very important for us as we highly appreciate your time and effort. Thanks fo testing with us!

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr