Theardant 

WOW, Love ardants earrings and they have the best customer service I've ever experienced! I had always been able to wear any kind of earrings until a few years ago, then I started having an adverse reaction to any earrings I use. I searched for a long time, finally decided on these and I am so glad I did! I've had them in for a few hours and no issues at all, before I would have to take them out after five minutes. They're beautiful and extremely comfortable.
My order had been delayed because one of the pairs had been put on backorder, right after I ordered them. I emailed CS and I heard back from them the same day. We emailed back and forth a few times and they were always on top of it and so very nice. I spoke with both Meghan and Isabelle and they were very professional, very nice and cared about the customer! I will order again just because of their customer service. Having amazing earrings is just a bonus! Thank you ladies for all your help!

These earrings are not made for people with small ear lobes, I tried them and they do not stay upright because they are not balanced to the gemstones on the front. Given that I tried them they are not eligible for a return but a 15% discount on a new purchase? Customer service agent was expedient but the business model is serves only the business not so much the customer. Wish they fit but don’t trust to buy the “mini” which happened to come out a few days after I ordered mine.

They shipped my order to the wrong address even after confirming the correct address with me, then they refuse to give me a refund when my order never arrived.

Drop shipping experience. Pack arrived repackaged from 3rd party.

I lost one less than a week after I started wearing them. Very expensive garbage

I did not receive my whole order and there is no customer service to talk to in order to get it fixed. Its a great concept and I was looking forward to them, but cant wear only three earrings I need jewellery for the other ear as well. Cant return or get my money back, it becomes very expensive garbage.

Placed order on 4/11/26. Today is 4/30/26. Never waited this long for an order. Contacted customer service and was told it is in customs pending review..but they will expedite an order right away. How can you expedite an order if my original order is in customs? Doesn't the new order have to go through customs also? I may have been born in the dark but it wasn't last night. I don't trust his company and I'm going to apply for a refund I don't want their product and I don't think they're being fair

Ordered 2 pair of stay close hoops. Received them mid january. Last week one of the hoops broke in two while putting them on … contacted client service, they offered 30% discount on next order. No thanks, they’ll never see me again. Too bad that the quality is really poor since I loved the design.

Very disappointed! I purchased the 'bar' ones both for ease and MAINLY so I wouldn't lose them. Primarily for travelling and sleeping on aircraft etc. Annoyingly, prior to travel, I found they slipped around so we're hanging from my ears and I had to constantly check and adjust them. 'THEN', the first time I slept with them whilst travelling I LOST ONE as it had slipped out whilst sleeping. I hoped for the 'price' they would be far better than this!! Unfortunately most dissatisfied with my purchase!

Zero stars. Descriptions on website are intentionally misleading. Why would someone pay for 3 mismatched earrings? I paid for free returns and got back 70% instead. Total scam - avoid this plated costume jewelry and get something real.

Nice earrings; but the stones are ever so small! Expensive and I would not bought them if I knew that they were so small.

The earrings were too big for one of my ears and upon contacting them they said that for hygiene reasons they could not be returned. I’ve tried their suggested “pinching” method and it just doesn’t work — it looks nothing like the nice pictures they have on their website.
Now I’m stuck with two pairs of overpriced earrings that don’t even fit. What a waste of money, what horrible custom support.

People…..These earrings are minuscule. Photos are very misleading! Do your homework! NOT worth the money!
Nothing about them says 3 single hoops are worth $88! Not even close! You might as well go to Claire’s. Yes, really

Purchased the moissanite hoops, a stone fell out only a few weeks after use. No refund or exchange available.

They do not allow returns if you tried them on which is absolute nonsense. Never heard of such a thing. Terrible company.

They break really easily just so everyone knows. They don’t fit great so the staff will tell you to pinch them to adjust. I had one that snapped after one such adjustment. They also don’t replace or refund. Way overpriced for the quality you get.

My experience with ARDANT’s return and refund process was confusing, expensive, and inconsistent with how it is marketed.

I purchased two pairs of earrings. One pair broke within 10 days during normal use while following ARDANT’s own guidance that the earrings are “malleable.” Because worn or damaged items are not eligible for return, that pair resulted in a complete financial loss.

The second pair was unworn and returned in its original packaging, yet it still did not receive a full refund. I paid $10 for outbound shipping at checkout (this was not free shipping), paid again to return the item ($7.45 for USPS Grnd Advtg), and then had my item refund reduced by an additional $10.

For a $70 unworn item, the refund (yet to be issued) is $60. ARDANT framed the waived 10% restocking fee ($7) on the $70 item as a “goodwill gesture," but the additional $10 shipping deduction effectively replaced that fee. In practice, this functions as a hidden penalty for returns that is not clearly disclosed upfront.

If $70 is the item price and $10 is a separate, non-refundable shipping fee already paid by the customer, the refund should be $70, not $60.

The return process was also labeled “personalized,” but was unusually tedious. It required handwritten reference numbers, printed labels, strict packaging rules, and emailed tracking, all falling on the customer. Failure to follow every step can result in the return not being processed.

Reps were polite, but it did not feel like the core concerns were meaningfully addressed. Responses largely repeated policy language without resolving the confusing refund logic.

Prospective customers should be aware that even returning an unworn, undamaged item can result in out-of-pocket losses after paying outbound shipping, return shipping, and additional deductions. This does not align with what most people would reasonably expect from a “hassle-free” return policy.

First, it took weeks to receive my order. I even received an email stating my order had been delivered when it had not.
Second, when I finally received my order I was very disappointed. The Swerve Moissanite Hoops are ridiculously tiny! They're so small I cannot get them to 'swerve' around my earlobes so I can't wear them.

I am trying to initiate a return in the appropriate amount of time and I am not receiving any kind of response from the company. This is extremely poor customer service!
Sorry that I ever made a purchase from this company.