The Auto Group Bewertungen 

Absolute crooks! Don’t believe what they say about wear and tear!

I battled it out with them it took around 2years. They was claiming that my vehicle had blown up via a diesel run off scenario. However I had my own independent inspector Doug from elite inspections which I can’t recommend enough. He labeled the fault to an injector 2 to have failed which isn’t a wear and tear matter. TAGs report showed no signs of wear and tear in their pictures and produced no diagnostics or tests to prove the wear and tear. TAG in court tried to get out of this on a technicality that the car was not MOT or taxed at the point of the valuation of the claim. However the damage was reported around 10weeks prior. Court seen straight through this and awarded me the win.

However since this matter they have started to wind down their business and apparently as of last week go into administration so they no longer have to pay the £15,000.

It is obvious when looking at the companies house when looking at the directors on the business that they have been winding down this business for the past two years and have moved their business to Evolution warranties.

I would be grateful if anyone could give me any info as how to challenge this as it is a fraud issue and they have been strategically planning this over the last two years.

Wouldn't bother wasting your money, no matter what fails everytime i got given the same answer, its wear and tear. Well hate to say it but isnt everything wear and tear on a car ?

Save your money and use someone else these guys are about as useful as a hog roast at a vegan party.

Take your money but won't do anything despite a the long list of things" they cover " seems like they cover nothing.

I’m absolutely devastated and extremely stressed after having my warranty claim rejected for my Jaguar F-Pace (Reg: Y70 LPS) due to what’s been classed as “wear and tear.” The issue is with the timing chain, which has developed a rattle and been confirmed by a garage as needing repair.

The timing chain is a major engine component that should last the entire life of the engine under normal conditions — not fail at my current mileage. This is a clear case of premature failure, yet the warranty company has refused to help, despite the policy stating it covers timing chain failure.

I have liaised with jaguar, 2 indie garages for Land Rover jaguar and Chris Owen ex employee of evolution warranty who took these over and all 4 have said I have a valid claim as the life expectancy is far more miles and age than what the car is on so therefor hasn’t come to the end of its natural expected life of which the service manual states. Which qualifies as premature failure and not wear and tear.

I took out this warranty in good faith, expecting peace of mind. Instead, I’ve been left feeling completely helpless and financially stuck.

I already know the response will likely be the same scripted line about “wear and tear,” but based on the timing chain’s life expectancy and the mileage of my vehicle and year this explanation doesn’t add up or are they saying 4 other specialists in the field are wrong? I will be taking this further with all of my evidence.

I have emailed about a review on the 14th and no reply. They have my email and phone number but they don’t care please listen to the reviews.

I was passed on the area managers name and number to try and contact him from someone within the network but he hasn’t picked up or replied in any way.

Very disappointed and hurt by how this has been handled.

Update to their response**

Chains stretching isn’t normal wear and doesn’t matter if it’s 60,000 or 85000 it’s before its natural life expectancy.

It’s like saying a conrod knocking is due to wear over x amount of miles. Again dodging the fact it is not wear and tear.

Chris Owen worked for evolution warranties who indeed took over The auto group.

Lastly. I have emailed 3 times in which I have proof. Nothing wrong with my email address as I use it every day and had updates from Trustpilot via that address and I have tried contacting the area manager 3 times now to no avail.

The response is nothing but excuses claiming it to be wear and tear on 85,000 miles where the service manual states these need to be changed anywhere from 100,000 miles to 150,000. What a joke

I put in a claim for a damaged wheel bearing and drop link on a mercedes due to pot hole damage I assume ,They refused to pay for the drop link and disputed the time to replace the wheel bearing ,Mercedes quoted 3 hrs they only wanted to pay for less than one hr. When I complain I don' get any resolution . I have now had to go to the ombudsmen, since my car is unsafe to drive

I thank auto group for the reply , however the reason for not going through the company to complain was because I had lost all faith and wanted a second opinion to get justice.
I accepted the brakes not being covered , The experts (Mercedes) say it takes 3 hrs to replace the wheel bearing but you will only pay for less than 1hr, why when Mercedes are experts .You would also not pay for the replacement of the drop link which was also highlighted as damaged in the report from Mercedes. I did contact your group about my complaint, against my better judgement but I also went directly to the ombudsman to get a fair judgement on this case and will accept their findings .People should be made aware that your group will only pay £50 per hr for labour , and I agree this is in written in the small print , but many garages such as Mercedes charge 3 times that amount, In my case Mercedes expertise was needed to diagnose the fault , my local garage did take a quick look but could not be sure

We took out a 2 year warranty with The Auto Group. Not even a year of having the car the timing chain is now starting to fail. This is something we asked before purchasing if it would cover and was told YES IT WOULD.

We tried making a claim a few months ago which got declined (not that they even responded to it, we have only now found out). Apparently this is “wear and tear” for a part that is supposed to last 150,000 to 200,000 miles - my car is now only on 89,000. In their opinion a loud noise from the engine and a vehicle fault reader saying that the timing chain is on its way out isn’t an indication that it’s going to fail.

Utterly disappointed and quite frankly disgusted at the level of care to customers from this company. We have made a formal complaint which hasn’t even been responded to. We have also been trying to contact the area manager who can’t be bothered to respond. We are in Norfolk for reference.

It is essential that I have my car back on the road, I work and have children to drive around. But I can see this is sadly going to be a lengthy battle to get the service that we paid for.

This company has missold their cover and is completely untrustworthy.

Awful customer service. Tried to contact via phone and email for a claim with no response. Left with a massive bill for a car with a claim of “wear and tear” even though the car had been owned only a year. Waste of time and money, would not recommend to anyone.

I had a warranty plan with the company. Yet the company questioned about the issue (which has been diagnosed by the factory) and then refused to reply my email (with the quote from the factory) for more than a week.
As you can imagine the hotline is a dead end as well...

(Might update if anything improves but I doubt it)

BE AWARE OF THE AUTO GROUP COMPANY.
DON'T RELY ON THIS COMPANY OF ANY WORK YOU NEED TO GET IT DONE FOR YOUR CARS. FIRST THING THEY WON'T ANSWER YOUR CALLS AND IF THEY DO YOUR CLAIM WILL NEVER GO THROUGH. THEY JUST RIPPING PEOPLE OFF.

NEVER ANSWERED THE PHONE!

Bought a car from garage, provided this "warranty" for 6 month period. Had an issue with the vehicle. Tried several times to contact them to follow their clearly defined process; of all the times I called, they literally never answered the phone. I gave up and paid local indy garage to sort. Received email invitation to extend the warranty, no thank you, in my experience this is a non starter and confirmed my suspicions of over promise and under deliver. Quite frankly I am shocked.

Please Check terms and conditions prior to considering any Cover from these people. The hoops you have to jump through are next level should you need to claim. My garage picked up on a failure that was not only dangerous, but could cause immobilisation and further component damage, at a Service 'I requested' prior to a long journey. I wanted to be sure the car was in top condition the Service was not even due so is this 'scheduled'? I would guess the response would be 'well you scheduled it' I would expect. The initial refusal that parts picked up on 'scheduled' services and inspections ARE NOT covered??? So it would be fine for me to continue using the vehicle until further damage or inconvenience was caused??? To add further frustration when i asked to cancel (Due to the policy being useless) I was told that the full policy value would be fully payable 'irrespective of any claim outcome' ???? Please beware. I understand warranty companies do their best to wriggle out of paying but this is ridiculous. They insist on Service schedules be maintained by VAT registered Garages then refuse to assist when issues are identified. I will be taking this to the Motor Ombudsman following an opportunity for The Autogroup Warranties having a second opportunity to assist in this case, but responded saying I would have to pay the full annual warranty cost irrespective. I just want to avoid anyone having a similar experience. I have been assured of the full support of the Servicing Garage also. These events are facts so people can make informed details based on my recent expeience.

Have had a warranty for 5 years. Paid over £1800 in total over that time. Tried to make a claim after my clutch needed replacing and they refused. tried to cancel policy and they say that as you made a claim, despite refusal, you are not allowed to cancel. Bunch of bandits.

Don't ever consider buying cover from this company.
so rude and dis-interested over the phone.
Contacted them twice in the space of a month - after their cover started in Dec 2024 - and both time their "so called" service team took ages to reply the first time; asked for a diagnostic report - which i sent from the garage themselves - and kept saying that that report was not inclusive of what was needed.......despite the report having the full breakdown of the issues identified, the parts needed and detailing exactly the costs of each part, labour and why those parts were needed.
Send them another report for steering arms and bracket needing exchanged today and said that -conveniently - that was not covered as was wear and tear.....how convenient when they collected the payment from me had no issue or needs to heck anything, when it comes to make claims their T&C covers nothing..they obviously think that mechanical parts get damaged by looking at them and its not their responsibility, i can only imagine what they cover is the car deodorant and dust free sprays....what an absolutely scam they are and waste of money.

Like many others we seem to of got nowhere. We bought a second hand car from Scott’s of Leeds, the say they completed an AA safety check ( but had no record of it). It came with a 3 month warranty. After a month a noise from the engine is because the air con needs a re gas. The water pump and radiator have failed. Despite the safety check this company say the don’t ask for a safety check. So basically they take any car on warranty. Why? Because they fall behind wear and tear or corrosion. Something that can be attributed to almost all parts. I repeat, this was bought from a garage, so now we have to go through consumer rights etc. like someone else put, not with the paper it’s written on. So much for ‘complete peace of mind’ it promises.

Avoid this terrible company at all costs!
There is much better warranty companies out there, that will repair your car, as in the agreement!

Totally AVOID
Pass things off as wear and tear so reject your claim. Driveshaft covered on my Ultimate Cover but not if they deem it “WEAR AND TEAR” Crazy so when would you need a new one!

PLEASE AVOID THIS COMPANY AND IF YOU ARE THINKING OF BUYING A WARRANTY PLEASE DONT BUY IT FROM THESE i am not against warranty but please dont use these read the reviews
we bought a car from Moto VATION Hunslet Leeds who sell this warranty and the timing belt went on the car !! no problem we thought how wrong we were these guys have used every trick in the book not to pay out.so we went back to MOTO VATION HUSLET LEEDS and apparently this as never happened before obviously the manager and staff at moto vation dont read reviews or care about customer other wise they would not recommend this company unless both parties are working together AUTO GROUP DONT BOTHER TO RESPOND WE HAVE HAD ALL THE EXCUSES WE CAN TAKE

Please dont waset your money with this company...totally scammeres. Been quote for replacment clutch position sensor fail on my DSG gearbox for £1500 whitch include 2 clutch sensors (dual clutch gearbox), remove a refit mechatronic to get to this sensors replace plus new oil and programing gearbox...they offer me £357 just to cover 1 position sensor and 1.2hrs labour as they state that how long it takes to do a job...just to remove a mechatronic and refit take about 5.5 -6hrs plus about 1.2hrs to desloder and solder back tiny sensors. Don’t waste your money on them, just avoid them please...
i had 3 diffrent warranty company before and was superb experience, but with this bunch of... just stay away...wish i read that reviews before...lesson learn
TAG_312500

Exactly what I said...they calculated labour only for sensor replacement not for a hole job involved to do that...they can manipulate what job need be done in their Autodata...just avoid then..we can argue back and forth but then not gona even accept 6hrs labour to remove and refit mechatronic from a car to replace a clutch position sensor...quote was for 2 position sensors but then paying just for one...I'm accepting that due to during diagnostic only 1 failed... unfortunately 2 failed before but I'm happy pay for 2nd one...but come on not paying even for full job labour...omg...what a scammers practice...

I'm not saying you manipulate a time in your software I saying you you only include sensor replacement in your software not to full work need to be done to replace sensor... which requires removal and refit mechatronic from gearbox plus soldering sensors...so if you pit that in your software you get about 5-6 hrs to removal mechatronic to get acces to replace sensor plus 1.2-1.5 to replace a sensor...hope you get where I going... about second sensor unfortunately I don't have satisfactory proof that 2 sensor need replacing...soo as I said I'm happy to pay for second sensor but form company like yours I was expecting professionalism and at least pay for full work...if you can find me a garage who charge 1.2 hrs for sensor replacement I will be more then happy to take my car there...just ask any mechanic how long take to do a job...not software...never mind lesson lern and just trying help other people to save there money for company like yours...I know is not gone change in my case and not pay me at least for all labour...I'm already wasting my time.

...like I said...east my time and money...after quick research the cheapest I find was on eBay for £1150 for exactly same work
Soo please don't tell me you don't scam you costumers..a bit different from £360 what you willing to pay...never mind lesson lern..I waste my money soo hope so I can warn other people don't waste there time and money...thank you for your response anyway...

AVOID, AVOID, AVOID!
Seriously do not even consider this company, they are liars and thieves that do anything to dodge a payout claiming things are “wear and tear”, despite them being sudden faults. They have a long list of component failures that they will always refuse to payout for and you will just be left out of pocket. I have received £96 out of a £596 repair… believe me this company will not provide you ANY cover. Don’t waste your money on them, just avoid them.
TAG_252164

Unfortunately I find myself having to leave a new review of The Auto Group, previously I gave them 5 stars as they were amazing when I first took out a warranty with them and then things changed when I renewed...

To their credit, they paid out for the first few claims and when they didn't, I could agree with the reasoning but after renewing ever claim I put in was rejected due to 'wear and tear' however at no point did their 'technical department' physically examine the vehicle, they just decided that it was 'wear and tear' even though the garage that physically examined the vehicle and diagnoised the issues put it down to either mechanical or electrical faults which under the terms and conditions are covered, but they weasled their way out of paying by using the 'wear and tear' part of the terms and conditions that are so vague that it could cover everything failing.

This has now gone off to the The Motor Ombudsman who have agreed to investigate this further and I fully expect The Auto Group to respond to this with the usual stock response but I am not willing to put any personal details such as policy numbers or vehicle registration numbers on a public review.

What I have put above is the whole truth of how I have been treated and it is a shame I have had to leave a review like this as I would rather sing praises online for companies than to leave negative reviews.

I bought a years warranty for my car because it had an additional 3 months added on for free. What a waste of money. They wriggled their way out of covering any costs for my extensive repairs (£1,012). Maybe if they don’t want to pay for repairs, they should not align themselves with dodgy garages instead of letting down their customers and leaving them without transport for their young family.

Thank you The Auto Company, my daughter is looking forward to the 15 mile walk to school on Monday.

———

Strangely The Auto Group think I’ll put my registration in my review and expose it to everyone to see. I don’t think so.

Yes the claims dept did nitpick their T&Cs and basically found every loophole not to pay out. Unless you are experienced in contract law, just avoid this terrible company.