At one time a good company but I recently needed to make a claim and found the phones are offline and the email address bounces. It looks like the group that took them over 'evolution warranties' is d... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I tried to get reimbursed for my ECU unit going down over Christmas but was advised that I should have gone through them first before getting the work done. I was late (three months) in sending reques... Mehr ansehen
Unternehmen hat geantwortet
Apparently this company has been taken over by Evolution Company although nobody bothered to advise us. Therefore you cannot contact them by email or phone. Our claim had already been agreed so after... Mehr ansehen
Was unsure at first due to previous experience with financing due to past problems with other garages but these guys went above and beyond for me started talking on Saturday by Tuesday I had my veh... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über The Auto Group
Vom Unternehmen geschrieben
The Auto Group is a Nationwide business to business provider that specialises in extended mechanical and electrical breakdown insurance and associated products.
The Auto Group was launched with a mission to assist all car dealers selling vehicles and providing aftersales support.
We pride ourselves on the high quality and comprehensive range of products we provide, for all makes and models of vehicles including commercial, motorcycles and hybrids and believe that when something goes wrong with a vehicle you should be supported from the very start.
Where we appreciate it is not always possible to cover every component on a vehicle what we can control is the level of service we provide to our customers and dealer partners, removing the ambiguity.
Because we are drivers too.
Warranty booklet Get a quotation Join our network
Kontaktinformationen
Abbots Business Park, WD4 8FR, Kings Langley, Vereinigtes Königreich
- 0333 323 0383
- info@theautogroup.co.uk
- theautogroup.co.uk
2,5
Mangelhaft
587 Bewertungen
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Did not pay out the full cost of…
Did not pay out the full cost of repair, so was a little disappointed as only had car a day when fault occurred, so why should i be out of pocket, perhaps the place i brought it from should be responsible for that cost. However they were quick and efficient at paying what was agreed and good customer communication.
26. Februar 2024
Antwort von The Auto Group
Good morning Gary,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle. But we appreciate the kind words regarding the Claims Department.
Unfortunately, without a reference, we are unable to look into this further.
Please confirm the warranty agreement number or alternatively, please contact the Claims Department to assist further.
Kind regards,
Michael Rensure
Complaints Department
Antwort von The Auto Group
Dear Mr Cockerill,
Thank you very much for taking the time to share your feedback with us!
We're thrilled to hear that you found our manners, explanations, and cost to be of high quality. Providing excellent service and transparent communication are always our top priorities, and it's rewarding to know that we've met your expectations in these areas.
If you have any further comments or suggestions for how we can continue to improve, please don't hesitate to let us know.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
The Auto Group
Sam was lovely car is as expected
Sam was lovely - easy quick service and car is as promised. Very happy
24. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von The Auto Group
Dear Ms Noakes,
Thank you for taking the time to leave such a wonderful review! Providing easy and quick service while delivering on our promises is what we strive for, and we're thrilled that you're very happy with your new car.
Your satisfaction is the top priority, and we're grateful for this Should you have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing us, and we wish you many enjoyable miles ahead with your new car.
Best regards,
The Auto Group
I was dealt with very quickly and…
I was dealt with very quickly and efficiently.
Thank you
22. Februar 2024
Antwort von The Auto Group
Dear Mr Johns,
Thank you ever so much for taking the time to share your experience with us! We're thrilled to hear that you found our service prompt and efficient. Providing timely assistance is one of our top priorities, and it's incredibly rewarding to know that we were able to meet your expectations.
Your kind words serve as a great motivation for our teams to continue delivering exceptional service to all our customers. Should you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're always here to help!
Thank you once again for choosing us, and we look forward to serving you again soon.
Best regards,
The Auto Group
Great service
16. Februar 2024
Antwort von The Auto Group
Dear Mr Webb,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our service. Providing excellent service is always our top priority, and it's incredibly rewarding to know that we've met your expectations.
If you ever need anything in the future, don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Auto Group
DO NOT USE, NOT FIT FOR PURPOSE - SCAM!
*AVOID!* They do not pay the labour charge that ANY VAT registered garage charges per hour to fix your vehicle. They are not willing to go and find you a garage willing to do the work for the price they offer because THERE AREN'T ANY. AVOID AT ALL COSTS unless you wish to pay half of the costs they are supposed to cover!
15. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von The Auto Group
Good morning A Garage,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
Without a reference, we are unable to look into this further.
Please confirm the warranty agreement number or alternatively, please contact the Claims Department to assist further.
However, you are informed of your agreed labour rate with us. Furthermore, sent your warranty certificate which outlined your agreed labour rate.
Once again, please do contact the complaints department for us to assist your further.
Kind regards,
Michael Rensure
Complaints Department
Every thing very good
6. Februar 2024
Antwort von The Auto Group
Mr Yahya,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us. Our team works hard to ensure that every aspect of your visit exceeds your expectations, and it's incredibly rewarding to know that we hit the mark with you.
If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
Best regards,
The Auto Group
Terrible Service and Refusal to Cover Repairs
Terrible Service and Refusal to Cover Repairs
I purchased a warranty from Auto Group, and a year later, when my car had a gearbox issue, they refused to help. They demanded £600 upfront just to examine the gearbox, with no assurance of covering repair costs. Customer service was unhelpful and unresponsive. I'm now pursuing action with the Motor Ombudsman. Avoid Auto Group – a warranty that doesn't deliver on its promises.
14. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von The Auto Group
Good morning JadieHan,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
Without a reference, we are unable to look into this further.
Please confirm the warranty agreement number or alternatively, please contact the Claims Department to assist further.
However, we would never require any upfront payment for any claim. This would be a dispute between yourself and the repairing garage.
Once again, please do contact the complaints department for us to assist your further.
Kind regards,
Michael Rensure
Complaints Department
Excellent service.
Prompt response when asking for a quote.
Simple breakdown of the quotes provided.
Quick contact over declined payment method, followed by quick resolution and subsequent confirmation of successful transaction.
2. Februar 2024
Antwort von The Auto Group
Dear Mr Savory,
Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience with our services. Providing prompt responses and transparent, easy-to-understand quotes is always our goal, so we're delighted to know that you found our breakdown helpful.
Your satisfaction is incredibly important to us, and we're grateful for the opportunity to assist you efficiently.
We truly appreciate your business and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
Best regards,
The Auto Group
AVOID AVOID AVOID !!!
The bottom ball joint failed on my Ranger Rover Sport. My local garage told me that it failed. Not picked up as MOT advisory showing signs of wear and tear. However I was told that the Auto Group decided that it's due to wear and tear. The car was over 8 years old and has done over 10000 miles when I renewed the warranty at a cost of £500. However in the small print vehicles exceeding 100000 miles and over 8 years old claims can be rejected due to "wear and tear" . I believe I was mis sold this warranty and will be speaking to the motor ombudsman to see where I stand. Other people have had the same issues. Another scam to watch out for - I should have read the reviews first!!! AVOID AVOID AVOID !!!
12. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von The Auto Group
Good morning Ben,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
Without a reference, we are unable to look into this further.
Please confirm the warranty agreement number or alternatively, please contact the Claims Department to assist further.
Kind regards,
Michael Rensure
Complaints Department
PLEASE NEVER TAKE THIS WARRANTY ( SCAM OF A COMPANY)
PLEASE NEVER TAKE this warranty, you can never get hold of them and they will find anyway possible not to HONOUR the agreement. My wife came to see me in hospital after 2 life saving operations, I was recovering from septic shock and the our recently purchased Landrover Discovery broke down on the way. After only purchasing this vehicle 2 months ago it shouldn't of been an issue but they will not cover any of the costs as we waited till out of hospital to raise the claim. This is the most disgraceful customer service I have ever seen in my life and they do not deserve any further business.
8. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von The Auto Group
Good afternoon,
Following on from our telephone conversation yesterday, I hope you're recovering well and wishing you the best.
Unfortunately as was outlined in your Terms And Conditions, we cannot generate claim against your agreement with us as you agreement had expired a week prior to your email correspondent.
As stated on our telephone call, I am happy to discuss this further and answer any questions you may have.
Kind regards,
Michael Rensure
Complaints Department
Quick reliable response
8. Februar 2024
Antwort von The Auto Group
Dear Mrs Sainthouse,
Thank you very much for taking the time to leave such a wonderful review! We're thrilled to hear that you found our response quick and reliable. Providing prompt and dependable service is one of our top priorities, and it's fantastic to know that we met your expectations.
Your feedback truly motivates us to continue delivering exceptional service to all our customers. If you ever need assistance in the future, please don't hesitate to reach out to us. We're here to help!
Thank you again for choosing us and for sharing your positive experience.
Best regards,
The Auto Group
Very efficient and helpful team
Very efficient and helpful team, good value for money…highly recommended.
29. Oktober 2023
Antwort von The Auto Group
Dear Mr Alzarouni,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team efficient and helpful, and that you consider our services to be good value for money.
Providing excellent service and value to our customers is always our top priority, and we're delighted that we were able to meet your expectations.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out.
Thanks again for choosing us and for your kind words!
Best regards,
The Auto Group
Truly appalling service
Truly appalling service, this isn’t a company that give a standard of service you expect. They spend their time and money trying to avoid adhering to the warranty they provide, continually changing goal posts and being completely unreasonable.
2. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von The Auto Group
Good morning Francesca,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
Without a reference, we are unable to look into this further.
Please confirm the warranty agreement number or alternatively, please contact the Claims Department to assist further.
Kind regards,
Michael Rensure
Complaints Department
Excellent service
1. Februar 2024
Antwort von The Auto Group
Dear Mr Farrow,
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you had an excellent experience with our service. It's our goal to provide top-notch service, and we are delighted that we could meet your expectations.
Your kind words serve as a great source of motivation for our team, and we truly appreciate your support. If there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to let us know. We value customer input and continuously strive to enhance our services.
Once again, thank you for choosing our service.
Best regards,
The Auto Group
Very good and reliable company
I found it difficult to get a company that would cover me in my line of business, and I was able to find the AUto Group who were willing to assist me. I also found that they were willing to do whatever they could to assist me when changing my car. I have no complaints about this company, and would highly recommend them.
24. Jänner 2024
Antwort von The Auto Group
Dear Mr Edwards,
Thank you so much for sharing your positive experience with Auto Group! We're delighted to hear that we were able to assist you in finding coverage for your unique line of business. Our team takes pride in going the extra mile for our customers, and we're thrilled that you found our support valuable, especially during the process of changing your car.
Your recommendation means the world to us, and we appreciate your trust in our services. If there's ever anything else we can do for you or if you have further feedback, please feel free to reach out. Thank you once again!
Best regards,
The Auto Group
Quick and simple
24. Jänner 2024
Antwort von The Auto Group
Dear Mr Fenwick,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that your experience with us was quick and simple. Our team works hard to provide efficient and straightforward service, and it's wonderful to know that we met your expectations.
If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Best regards,
The Auto Group
Antwort von The Auto Group
Dear Mr Ives,
Thank you so much for taking the time to share your positive experience with our customer service team! We are delighted to hear that you found our renewals executive to be excellent and helpful during your phone interaction. Providing outstanding customer service is a top priority for us, and your feedback reaffirms the hard work we put into ensuring a positive experience for our customers.
We greatly appreciate your kind words and the opportunity to assist you. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We value your business and look forward to serving you again.
Thank you for choosing The Auto Group!
Best Regards,
The Auto Group
Cheap friendly and reliable
29. Jänner 2024
Antwort von The Auto Group
Dear Mr Speariett,
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our services to be cheap, friendly, and reliable. Providing excellent customer service is one of our top priorities, and we're thrilled to know that we were able to meet your expectations.
If there's anything specific that stood out to you or any way we can further improve, please feel free to let us know. Your feedback is invaluable to us, and we appreciate your support.
Best regards,
The Auto Group
Good experience so far
I have had cover on my car for 3+ years and made one claim which was fairly straight forward so when my wife's car fell out of its new car warranty I called up The Auto Group for a extended warranty quote . I know 3rd party warranties do work a little differently to new car warranties and experience has tought me where to look our for "gotchas" for example air bags are not covered . Such exemptions are standard in the industry but "bolt ons" can be added to cover some.
I went through all those carefully and Charlie Randall was helpful and patient and did NOT oversell or put pressure on me.
In response to a review below, it is quite normal that (especially for popular car makes) 3rd party parts of precisely the same quality can be fitted instead of parts branded by the car maker and it is quite OK to use these and take the cost saving . If you want always to have the branded manufacturers part that is another example of an add—on you can pay for. It is clearly explained in the brochure , anyone caught out by this simply didn't read the brochure before buying.
Finally , when I contacted my car manufacturer for a quote for them I found myself in a queue with a 3rd party warranty provider anyway, so why not use my chosen provider?
Thanks to Charlie and the team at The Auto Group I have peace of mind , at a reasonable price. Approx 25% cheaper than the warranty product the car brand offered me.
26. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von The Auto Group
Dear Mr Gampell,
Thank you so much for taking the time to share your positive experience with The Auto Group! We are thrilled to hear that you've been a satisfied customer for over three years and appreciate your recent decision to choose us for your extended warranty needs.
It's fantastic to hear that Charlie Randall provided you with helpful and patient assistance during the process. We take pride in our team's commitment to transparency and ensuring that our customers are well-informed without feeling pressured. Your acknowledgment of Charlie's approach is truly appreciated.
Your insight into the use of 3rd party parts aligns with our commitment to delivering quality service at a reasonable cost. It's great that you recognise the value in the flexibility of choosing parts while understanding the associated cost savings. We firmly believe that informed decisions lead to satisfied customers, and your diligent approach to understanding the coverage options demonstrates that principle.
Thank you for trusting us with your warranty needs, and we look forward to continuing to provide you with reliable service and support. If you ever have further questions or need assistance, feel free to reach out to us.
Safe travels and best regards,
The Auto Group
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