The package came from China
The package came from China. I had to pay an additional €150 in shipping costs and customs duties.
Antwort von THEdoûr Bespoke
Thanks for taking the time to leave a review, and I’m genuinely sorry the import charges were unexpected.
Just to clarify, THEdoûr Bespoke is a UK business. For custom-made orders, items are dispatched from our Hong Kong team (this is explained in our shipping information at the time of purchase).
Because the UK is no longer part of the EU, orders delivered to Austria (and the rest of the EU) are supplied excluding UK VAT, and local VAT and any import/customs fees are charged by your government on import. These fees are not paid to us and we don’t benefit from them in any way.
Importantly, these charges would apply whether the parcel was dispatched from the UK or from Hong Kong — they’re based on Austria/EU import rules for goods coming from outside the EU.
The €150 you paid would have been the Austrian VAT plus any import/customs and/or carrier handling charges applied by the courier/customs authorities.
We do try to make this clear before purchase (in our shipping policy, on the product/shipping information, in the cart/checkout notes, and on the order confirmation), but I completely understand how frustrating it is if it’s missed at the time.
— THEdoûr Bespoke Team