They sent the WRONG clock, it's DEAD and I can't get a refund
I bought a clock and they sent the WRONG ONE and it's BROKEN!! The hands of the clock are not moving, it's completely dead. I've seen all their troubleshooting videos, there's nothing to do.
So I ask for a return. First they offer a replacement at no additional cost, then they say there will be fees because the original box is missing, and then they refuse to honor their initial proposal. I feel like I got completely scammed by this company. They sent the wrong clock, the item is not as described AND it's broken. And now I can't get my money back. Stay away or buy from somewhere where they don't make returns so complicated. By the way, the clock is super ugly (at least the model I received) it's fake and look like a toy. It's just fake wood texture printed on cheap plastic. Very disappointed.