Bad experience - not recommended
I would urge anyone considering booking with The Hair Lounge to be very careful and to make sure they are completely clear on what service they are booking, the price of that service and the cancellation terms.
In my experience, the booking process did not make it sufficiently clear which specific service had been booked or what the cost of that service would be. I also subsequently discovered that card details provided by a family member when making a booking had been retained and, without my knowledge or consent, were used to charge for a missed appointment.
The appointment had been booked only the day before, meaning that it was impossible for me to provide the 48 hours’ notice requested by their cancellation policy. Despite this, the full missed-appointment charge was taken from the card.
I contacted the salon to explain the circumstances and request a refund, but I was extremely disappointed that they refused to discuss the matter with me. I was left with no option other than to raise a chargeback through my bank.
I accept that salons need cancellation policies and that missed appointments can have an impact on a business. However, I believe customers should be given clear information about exactly what they are booking, how much it will cost, how their payment details will be used, and the cancellation terms that apply.
Unfortunately, my experience was that the service, pricing and cancellation arrangements were not transparent, and that the cancellation policy was applied unfairly in the circumstances. I am sharing this review so that other customers are aware and can make sure they understand these points before booking.