Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

The “chat” appears in the bottom right hand corner, and clicking on the “x” doesn’t stop it from reappearing 5 seconds later. Disabling this in Settings achieves nothing. It is the equivalent of being... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I’ve had absolutely no issues with the The Lott App it’s been smooth, reliable, and easy to use every time. Everything works just as it should, which makes the whole experience enjoyable and stres... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Terrible app, ridiculous to navigate, keeps bouncing around, never sends results to email or alerts , always have to re enter username and password even though i saved via fingerprint, always asking t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Really bad app! Tried to buy Powerball and App kept say error and unable to process, so would try again and same thing would happen, a red error message, so this kept repeating until App said ticket b... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Veranstaltungen & Unterhaltung

Vom Unternehmen geschrieben

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Kontaktinformationen

1,8

Mangelhaft

TrustScore 2 von 5

510 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Get rid of Div 6.

Thanks for the chance to give some feedback....
Get rid of div 6! - put the money into the other divisions. Run a work tatts syndicate and considering just stopping.

Obviously Tatts worked out that giving out small wins will have customers "re-investing" these small wins more often. Simple business. - but bugger the punters.

About 40%! of your prize pool goes to div 6.
Means 4 numbers for example gives you a poultry pay out - considering the odds.
Tatts were paying out that amount for 4 numbers 20 years ago.
And less than a grand for 5 numbers is also way too small.

Maybe others feel the same way.

Thanks

30. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Nick,
Thank you for taking the time to share your feedback, I will pass this onto our team for their consideration when looking into our games and making changes. Have a lovely day.
Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Sceptics maybe right.

Well, we'll let my stats speak for themselves as I keep a database of loss v wins on my lottery plays.
Since 2019 played every saturday night with 2 megas, total amount of wins 》only 2 at 8.90 per win.
I want to speculate given that the odds of winning the minimum amount is 53/1and just by the odds alone I should have won more,, that the fix is in with this lottery but just easier for me to stop playing.
My personal advice is go cautiously if playing this game.

8. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Mack, Thanks for taking the time to provide feedback.
I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Starting to agree with the sceptics

Starting to agree with the sceptics.
Also - does Jamie Packer still run this outfit. He’s really honest, isn’t he????

31. Dezember 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Bazby, I've requested more information from you so we can find out more about the issue.

I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

scam plan and simple

19. Dezember 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Adam, Thank you for taking the time to leave a review. I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Fewer wins since S.A Lotteries sold off.

I have played lotto most of my adult life and since S.A. Lotteries was sold off, so have the chances of winning. You accept our money but when it comes to our share of winnings it seems we lose out. Time and time again it is either Queensland, New south Wales or Victoria. I have tried to think that it only bad luck that I haven't had a decent win, even if it was a couple of hundred dollars, but no it the usual $8 out $9.
I think I might redirect my money into house and land Lotteries where they raise money for a good cause and not fill the coffers for private companies.

2. Dezember 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Neville, Thank you for taking the time to leave a review. I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

This app has been having issues again…

This app has been having issues again the last 5 day.
Some days i can log jn other days i can't.
Can't log in again today.
Sick of it
Don't bother with your generic reply.
Just fix the issue with the app

2. Dezember 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Simone, We are very sorry to hear you're having trouble accessing the app and logging in. This issue may be due to being locked out of your account, which happens for your safety. We ask that you please contact our Customer Care team on 131 868 and they can assist you to be able to get access to your account.
Kindest, The Lott

Bewertet mit 3 von 5 Sternen

I keep getting the “Houston

I keep getting the “Houston, we have a problem” message. This has only been happening for the last two days with no issues prior. I have deleted and reinstalled the app with no luck.
How do I fix this?

24. November 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Mat, thanks for taking the time to leave a review. We are very sorry to hear you're having trouble accessing your account, we ask that you please contact our Customer Care team on 131 868 and they can help you out.
Kindest, The Lott

Bewertet mit 1 von 5 Sternen

Complaint reeving misinformation verbally and robot online

2 months ago I spoke to a real person asking when will notification of win emails, which state win amount , I was told Lotto is fixing but hasn't yet , site says enter the the 26 numbers on tickets . which is a pain and The Lotto is going backwards with technology if they cant fix . Dont try '' The chat line '' it is a robot which continually asks the same question and the asked to complete a unrelated form Very very bad service Kevin

18. November 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Kevin, Thanks for taking the time to provide your feedback. At this time we are unable to display your win amount by email and are working to fix this issue. In future if you have questions and you'd like to chat to our customer service team they're available at customersupport@thelott.com.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

DONT BLAME LOTTERIES STAFF

DONT BLAME LOTTERIES STAFF , BLAME THE COVID 19 , BECAUSE THEY ARE ALL UNSUPERVISED AND WORKING FROM HOME , AND COMING UP WITH THIS GREAT IMPROVEMENT, LIKE IMCREASING THE COST OF SATURDAY LOTTO AND GIVING SMALLER PRIZES THEY TRIED .

28. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Stephen,

Thank you for taking the time to share your concerns. We can ensure you that all of our draws are highly regulated and conducted with complete integrity. You might find our Youtube series - On The Ball, of interest as it gives a behind the scenes look at how our draws are conducted. https://www.youtube.com/watch?v=D60_Ih4AyRQ&list=PLfAkGJedxMnk3TLUUbSsvHoE5-4XxfqWa&index=5

In regards to Saturday Lotto, in October 2020, we made two key changes based on overwhelming customer feedback to deliver more prizes, more often, every Saturday.

It’s a shame to hear that you are not happy with the changes to Saturday X Lotto. We strive to offer games that our customers love, and your feedback has been provided to the relevant teams.

Again, thank you for taking the time to contact us.

Kindest,
The Lott

Bewertet mit 3 von 5 Sternen

Hi lm having the same problem l do not…

Hi lm having the same problem l do not have any of the documents that lotto wants so can not get money out of my lotto account

17. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Lorraine, thanks for taking the time to get in touch! There are multiple ways to verify your ID, you can find all of these via the link below.
Please do not hesitate to reach out to our accounts team on 131 868 and they can also assist.
https://help.thelott.com/hc/en-us/articles/360005112233-How-do-I-verify-my-identity-using-an-ID-Document-

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Limited ID Options

Signed up for 2nd chance draw. Now can’t verify ID. The only option I have is Electoral Roll, which is useless as my details are unlisted. Other options not available. I’m not uploading personal documents via your ID document list.

6. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Marie, thanks for taking the time to get in touch! There are multiple ways to verify your ID, you can find all of these via the link below.
Please do not hesitate to reach out to our accounts team on 131 868 and they can also assist.
https://help.thelott.com/hc/en-us/articles/360005112233-How-do-I-verify-my-identity-using-an-ID-Document-

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

I'm having Houston issues everytime I…

I'm having Houston issues everytime I try to open my app. I've downloaded a new app but keeps saying the same thing. I'd like this fixed quickly please .

20. August 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi Rebecca, thanks for taking the time to leave a review. We have sent you a private message in order to help resolve this problem.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

I have been suspecting for a good while…

I have been suspecting for a good while that people who win the lotto are being selected ( depend on the area they live ) its done for two reasons .ONE to pump up the resident to play more TWO create
new players in areas selected. The casino roulette number are all computerized so the HOUSE always win. So this tells you that ALL the numbers drawn daily are also computerized not random. NEVER believe that ANY gaming is honest. It cant be.

19. August 2021
Bewertung ohne vorherige Einladung
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Antwort von The Lott

Hi there,

Thank you for taking the time to leave a review. I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Disgusted with Saturday Xlotto changes!

I am writing this in disgust with the most recent changes to Saturday night Xlotto. I have been playing for at least 21 years with mostly the same group of numbers as system entries. The first 12 years we had a single System 9 entry amongst about 10 staff where I worked. We never got anything major & won around 5 times a year recouping about half our investment winning up to division 4. The system was quite fair with the only grievance that you missed out whenever you got 4 numbers & a supp., as there was no category then or now. I don't think anyone would begrudge the fact that we lost half our money as we knew every week we were in it & had a chance to win the big one. Getting half our money back was a bonus but realistically was in the odds to be expected. After I left that workplace in 2013, I had a dilemma as to how to continue with the same group of numbers that in my mind were more "due" for a big win than they were in 2000. The compromise was that I started a System 8 on my own & retained all but one number. This was still fairly expensive at about $19.55/week but I don't gamble on anything else & firmly believed that the numbers were due. Things continued fairly well considering one less number makes a fairly big difference to the odds but mostly I had similar returns of about 50% for the next 8 or 9 years until the most recent dramatic change. I believed the hype in the advertising mainly about the odds being reduced to about 1 in 40 odd of winning a prize. I failed to look into the details about the changes to the lower divisions particularly 1 + 2 supps & 2 + 2 supps. As such I was tempted to double up on our investment when I asked my wife to pick 8 numbers of her own that weren't used by me. "BIG MISTAKE". After playing for nearly 6 months we are failing miserably having picked up one Div 6 prize of 10 X $7 or $8 & one recent Div 5 I will detail below. This used to be around $10 to $12 for the old Div 6 of 1 + 2 supps which is still 3 numbers the last time I counted them. On top of that, we have lost out a few times when we have actually got the lost categories of 1 or 2 + 2 supps. The last straw was 2 weeks back when my wife's entry struck 3 numbers + 2 supps. I thought 5 numbers out of 8 has got to be good. All we got with a System 8 entry was about $149! This would have been at least double under the old rules. This was the kind of " bread & butter" win that kept you going previously so that one day you might crack the big one. Now that appears to have gone in favour of more $20 mill. draws which are still next to impossible. As such, I cannot continue under these conditions & will have to consider going to Mon or Wed Xlotto that is still the old system. I am saddened to have been put in this position where I have shown loyalty for so many years only to have the goal posts changed dramatically. I feel that there has been no consideration for long term players particularly with the same set of numbers & have now been put in a position of giving them up. The sick feeling I have is that my numbers will come up the week that I am no longer in it. Additional info: Since writing the above & seeing the response from "TheLott", I have done some calculations for my scenario & found the following. In fairness to "TheLott", there is a small gain to Div 5 & also a good gain to Div 4 by virtue of an additional 16 X Div 6 prizes. The problems are any divisions that involve the 2 supps., such as 2+2 (no win) & 3+2 ( see my example above). It would be nice to be suitably rewarded for achieving 4 or 5 or more out of the 8 numbers drawn even if they include supps. Thank you for your acknowledgement.

30. Juli 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi John,

Thank you for taking the time to share your concerns regarding Saturday X Lotto.

In October 2020, we made two key changes to Saturday X Lotto based on overwhelming customer feedback to deliver more prizes, more often, every Saturday.
- The Division 1 prize pool increased from an estimated $4 Million to an estimated $5 Million prize pool. That’s an estimated $1 million in extra Division 1 prize money every Saturday draw, which is a 20% increase.
- The winning combinations for Division 6 changed from ‘1 or 2 winning numbers and 2 supps’ to ‘3 winning numbers’, increasing the overall odds of winning a prize from 1 in 144 to 1 in 53.

It’s a shame to hear that you are not happy with the changes to Saturday X Lotto. We strive to offer games that our customers love, and your feedback has been provided to the relevant teams.

As you mentioned, Monday & Wednesday X Lotto maintains the old prize/divisional structure so might be an alternative for you.

Again, thank you for taking the time to contact us.

Saturday X Lotto

Bewertet mit 1 von 5 Sternen

A big fat 0

A big fat 0. These people are the worst. I am trying to log into my account but then finding out my account has been closed.

22. Juli 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Laurel-Lee

We're sorry to hear that your account has been closed, this can happen for a number of reasons but most commonly it is for your own security purposes. If you give our friendly team a call on 131 868 or email at customersupport@thelott.com, they can assist in unlocking your account.

Please feel free to get in touch with any other concerns.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

This is the third time I’ve gone to buy…

This is the third time I’ve gone to buy a ticket, it’s asked me to deposit the funds and then it hasn’t purchased the ticket, only to find out when I go and check the results. Why is your app so trash? In this week the numbers that I play every week would’ve won Division 4 - not a huge amount but still enough to be annoyed about. Why do you make depositing the money and purchasing the ticket two different transactions? It seems like you’re purposefully doing it to avoid people actually buying tickets and winning.

15. Juli 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Samuel,
Thanks so much for taking the time to leave a review and pass on your contact details privately. I have passed these onto our friendly Customer Care team who will be in contact shortly to assist in resolving your depositing issue.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Went on line trying to put in my normal…

Went on line trying to put in my normal weekly games. Can’t do due to some B/S re Saturday entries. I’m no where near a newsagent so can’t put my entries in. Well the Lott misses out on my $ this week. Why have the app.? Not everyone is a 14 year old kid .

3. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The app is terrible

The app is terrible, never had problems until I downloaded the new app two weeks ago..

If I turn wi-fi off I can login over 4G, I don't have this problem with any other app such as banking, government sites. Only the Lott. I wasted time resetting passwords, then decided to try it with wi-fi off. It worked, I then googled wifi and the Lott login issues and confirmed it's a problem with the Lott.

28. April 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Graham, thank you for taking the time to get in touch. We would recommend contacting your internet service provider and ensuring that our website has not been blocked as a gambling site. We have previously had customers resolve this issue by doing so.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

App is useless

I have been using the Lott app for quite some time. Initially I nominated my debit card and was able to transfer funds with no problem. Then a couple of months ago even though my debit card details were there I couldn’t use it to deposit funds. I had to resubmit my card details as an ‘alternative’ card each time I played - very annoying. Then I could no longer use my nominated debit card at all. At the same time PayPal came up on the app as a way (the only way) of purchasing tickets. I have a PayPal account linked to my credit card but there is no way I was going to use this as the banks consider it as a cash withdrawal when used for gambling and hit you with their hefty fees. I tried to link my debit card to the PayPal account but it wasn’t accepted because they would only accept Visa.

I am left with a suspicion that customers are being ‘forced’ into using PayPal - not sure if there is collusion between the Lott and the banks/PayPal but certainly something isn’t right. It is totally wrong for the Lott to be offering only PayPal as a payment method and thereby allowing banks to gouge more money from vulnerable people.

I have deleted and re downloaded the app several times to see if it makes a difference - it doesn’t. I also had a lengthy discussion via your ‘help’ line - the person I spoke to was very unhelpful and told that the Lott was aware of a ‘problem’ but wouldn’t elaborate and directed me to the Lott web site.

If there is a problem (and there certainly appears to be one) I suggest you either fix or get rid of the app and let customers know about it instead of directing them down the pay pal path. I have reported this issue to the ACC and awaiting a response

24. April 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Chris, thanks for taking the time to get in touch. Can I please ask that you enter your CCV number when checking out, this should solve your issue.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Million Yeah special Saturday draws Complaint

My complaint is with the Million Yeah special Saturday draws like tonight's on the 10th of April 2021. If you look at the Monday/Wednesday draw on your website it says 1 million for up to 4 winners. Why doesn't the million yeah say 1 million for up to 10 winners on the page that shows all the games you can play on your online website. I was under the belief that with the increase per game for Saturday lotto per game and a minimum new 1st prize division of 5 million dollars, this million Yeah draw is in breach of what you announced to the public as to the minimum 1st division prize able to be won on Saturday nights when increasing the cost per game. The 10 million on offer in the Million Yeah promotion is not shared between first division prize winners if there is LESS than 10 winners, so if you are the only winner or there is up to 10 winners you only get a million bucks each. I understand that in a normal Saturday draw where 5 million is the 1st prize amount and there is 50 first division, 1 winners, for example, it will be divided by the 50 winners and you get a lot less, but to me, the whole purpose of playing Saturday lotto is the chance of winning hopefully more than a million dollars and if I win as the only first division winner it would be 5 million bucks that i win. This is the very reason I do not play Monday/ Wednesday lotto as if there is NO division 1 winner the 1st division prize NEVER jackpots to the following draw like it use to. Now that I have found out that the Million Yeah promotion only pays a maximum of 1 million dollars for up to 10 winners, I will no longer play this special draw and put that money into Ozlotto or Powerball where they have a jackpot even though the odds at winning are greater. On Powerball why is there NO prize for 4 correct numbers, dump the last prize division and offer a prize for four winning numbers.

In last night's Million Yeah Saturday draw there were 4 first division prize winners, so they should recieve $1 million each, wrong? the 4 first division prize winners each received $1,695,815.49 from a total first division prize pool of $6,783,261.96. What has not been clearly stated and explained when anyone of us purchases a ticket in the million Yeah draws is that if there are less than 10 winners the Regular first division prize pool usually somewhere between 5 and 7 million dollars is shared by the number of first division prize winners if there are less than 10. This needs to be clearly explained each time The Lotto has one of these special Saturday draws as I played fewer games thinking the most I could win was a million dollars regardless if there are 1 to 10 winners. This is why a rarely play Monday and Wednesday lotto as the first division now does not Jackpot like it use to, many years ago if there is no division 1 winner.

10. April 2021
Bewertung ohne vorherige Einladung

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