The Luxe 360 Booths Bewertungen 

Antwort von The Luxe 360 Booths

4. März 2025

Thank you so much for your kind words and review- we really appreciate it.

Antwort von The Luxe 360 Booths

9. Juli 2024

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our services. Our team takes great pride in providing clear and prompt communication, and it's fantastic to know that our staff made a great impression on the night. We're glad that their suggestion to use the party as a backdrop added a special touch to your photos.

We strive to offer competitive pricing, and it’s great to hear you found our 2-hour package with unlimited photos and two staff members to be the best value. Your recommendation means the world to us, and we’re delighted that your guests were also interested in our services.

Thank you once again for your kind words. We look forward to the opportunity to work with you again in the future!

Best regards,
The Luxe360 Team

Antwort von The Luxe 360 Booths

9. Juli 2024

Thank you so much for your excellent feedback! We’re delighted to hear that you had a fantastic experience with our customer service throughout the build and pre-delivery process of your photobooth.

At The Luxe360, we pride ourselves on delivering top-notch service and ensuring that every detail is taken care of from start to finish. Your recommendation means a lot to us, and we’re thrilled that you are satisfied with your photobooth.

Thank you once again for choosing us for your photobooth needs. If you need any further assistance or have any questions in the future, please don’t hesitate to get in touch.

Best regards,
The Luxe360 Team

Antwort von The Luxe 360 Booths

Aktualisiert am 18. Juli 2024

Dear Rosemary Cottle,

Firstly we have no record of a purchase under your name from us and we believe it is your husband who purchased from us.

Thank you for sharing your feedback. We take all reviews seriously and are committed to addressing any concerns our customers may have.

Firstly, we do not sell 'media photo booths,' so we are unsure what specific product you are referring to. However, we want to clarify several points regarding your purchase:

1. **Origin of Components:** We have always communicated transparently that not all components of our booths come from the UK. This information is provided in our terms and conditions, which were agreed upon at the time of purchase. We have recorded phone conversations where this was explained in detail. While some parts do originate from international suppliers, we ensure they meet our high standards of quality.

2. **Tracking and Delivery:** We provided a tracking number promptly and it is untrue that Paypal forced us too. There was no need for PayPal to intervene in this matter and you have done this yourself claiming non receipt of the goods, yet we have a delivery photo. The delay in delivery was partly due to your husband's change in the iPad specifications after the initial agreement, which naturally extended the delivery time.

3. **Condition Upon Arrival:** You decided to make a video and recorded the unit upon arrival, and no damage was reported at that time, including in DHL's proof of delivery photo. You then stated a wheel was damaged for the flight case, which we acknowledged was perhaps a DHL transit issue as we had a photograph of the unit undamaged before dispatch and to be fair we went and accepted your issue with the flight case wheel even though DHL rejected the damage claim as they had a safe place photo with no damage - just so we were paying out under our 5 year warranty which was acknowledged, and we sent a replacement part immediately via FedEx at no additional cost to you.

4. **Additional Support:** As a gesture of goodwill, we included a free red carpet for the delay in build even though it was not our fault as your husband changed the order specification after purchase. We also offered to hire one of our units to you as you had an event and provide staffing free of charge, which was declined. Our terms and conditions clearly state we are not responsible if you take bookings before receiving the photo booth but we went above and beyond again to resolve this regardless.

5. **Business Integrity:** We operate under a single business name with a registered UK trademark and address. The claims of us being scammers or conmen are taken very seriously and we are seeking legal advise on. We have numerous satisfied customers who have left positive reviews, reflecting our commitment to service and quality and never had negative feedback before on any platforms, yours is the first.

6. **Legal and Fraud Claims:** Given the severity of your allegations, we have reported the matter to the police and Action Fraud who have launched an investigation into your husband and the matter. We have also provided PayPal with comprehensive evidence to support our case, including video proof, warehouse, police report proof and communication records. Oddly as per our terms and conditions on customised products we have offered you a return of the item if you pay return costs and you have declined this and wish to keep the photo booth and accessories but also want a refund, which is unreasonable.


To provide complete transparency, we have documented our interactions and the condition of the unit in a detailed video, which can be viewed here: https://youtu.be/y9eOmJiEl_4

The final outcome has now been ruled by Paypal and they ruled in our favour as did DHL.

We regret that you feel this way about your experience with us. However, we stand by the quality of our products and the transparency of our business practices and do not believe your version of events is true at all.

Antwort von The Luxe 360 Booths

18. Feb. 2024

Dear Sandra,

I hope this message finds you well. We are truly grateful for the time you took to share your positive feedback on our 360 Photo Booth regarding your experience with www.theluxe360.co.uk. Your words of praise mean the world to us, and we are delighted to hear that you had a fantastic experience with our products/services.

At www.theluxe360.co.uk, we strive to provide top-notch quality and exceptional service to our valued customers, and it warms our hearts to know that we were able to meet your expectations. Your feedback is not only rewarding for our team but also serves as a testament to the hard work and dedication we put into ensuring customer satisfaction.

We appreciate your support and trust in our brand. As a token of our gratitude, we would like to offer you a £20 discount on your next purchase. Simply use the code TRUSTPILOT20 at checkout to enjoy this exclusive offer.

Once again, thank you for choosing www.theluxe360.co.uk, and we look forward to serving you again in the future. If you have any further comments, suggestions, or if there's anything else we can assist you with, please feel free to reach out to us.

Wishing you all the best and looking forward to your continued patronage.

Warm regards,

www.theluxe360.co.uk

Antwort von The Luxe 360 Booths

18. Feb. 2024

Dear Sarah,

I hope this message finds you well. We are truly grateful for the time you took to share your positive feedback on our 360 Photo Booth regarding your experience with www.theluxe360.co.uk. Your words of praise mean the world to us, and we are delighted to hear that you had a fantastic experience with our products/services.

At www.theluxe360.co.uk, we strive to provide top-notch quality and exceptional service to our valued customers, and it warms our hearts to know that we were able to meet your expectations. Your feedback is not only rewarding for our team but also serves as a testament to the hard work and dedication we put into ensuring customer satisfaction.

We appreciate your support and trust in our brand. As a token of our gratitude, we would like to offer you a £20 discount on your next purchase. Simply use the code TRUSTPILOT20 at checkout to enjoy this exclusive offer.

Once again, thank you for choosing www.theluxe360.co.uk, and we look forward to serving you again in the future. If you have any further comments, suggestions, or if there's anything else we can assist you with, please feel free to reach out to us.

Wishing you all the best and looking forward to your continued patronage.

Warm regards,

www.theluxe360.co.uk

Antwort von The Luxe 360 Booths

18. Feb. 2024

Dear Kelly,

I hope this message finds you well. We are truly grateful for the time you took to share your positive feedback on our 360 Photo Booth regarding your experience with www.theluxe360.co.uk. Your words of praise mean the world to us, and we are delighted to hear that you had a fantastic experience with our products/services.

At www.theluxe360.co.uk, we strive to provide top-notch quality and exceptional service to our valued customers, and it warms our hearts to know that we were able to meet your expectations. Your feedback is not only rewarding for our team but also serves as a testament to the hard work and dedication we put into ensuring customer satisfaction.

We appreciate your support and trust in our brand. As a token of our gratitude, we would like to offer you a £20 discount on your next purchase. Simply use the code TRUSTPILOT20 at checkout to enjoy this exclusive offer.

Once again, thank you for choosing www.theluxe360.co.uk, and we look forward to serving you again in the future. If you have any further comments, suggestions, or if there's anything else we can assist you with, please feel free to reach out to us.

Wishing you all the best and looking forward to your continued patronage.

Warm regards,

www.theluxe360.co.uk