The Luxury Booking Cheap Flights  Bewertungen 116

Antwort von The Luxury Booking Cheap Flights

26. März 2026

Dear Stanley,

We’re sorry to hear about your experience and understand your frustration.

As explained at the time of booking, all reservations are subject to our company terms and conditions, which are agreed to before confirmation. The £200 deposit paid for 4 passengers is non-refundable in the event of cancellation, as per this policy.

Regarding the remaining balance, we have already processed your refund of £450 in installments in line with the agreed booking terms.

Flight prices are controlled by the airline and can change at any time until tickets are fully issued, which is unfortunately outside of our control. Our team always aims to keep customers informed and provide the best available options.

As a gesture of goodwill and to maintain a positive relationship, we would be happy to offer you a £200 voucher that can be used towards any future travel booking with our company.

Please let us know if you would like to proceed with this option.

Kind regards,
Customer Support Team

Antwort von The Luxury Booking Cheap Flights

26. März 2026

Thank you for your kind feedback!

We’re really glad to hear that you found our service quick and easy, and that our agents were friendly and helpful. Providing a smooth and positive experience is always our goal.

We truly appreciate your support and look forward to assisting you again in the future!

Antwort von The Luxury Booking Cheap Flights

26. März 2026

Dear Customer,

We’re sorry to hear about your concerns and would like to clarify the situation.

All bookings made with us are subject to agreed terms and conditions at the time of confirmation. Deposits are non-refundable in line with our company policy, which is clearly communicated before payment is taken.

We understand your frustration, however, we do not mislead our customers, and our team is always available to provide updates and support regarding bookings.

We kindly ask you to contact us directly with your booking reference so we can review your case in detail and assist you further.

Kind regards,
Customer Support Team

Antwort von The Luxury Booking Cheap Flights

26. März 2026

Thank you for your feedback!

We’re glad to hear that you found our team easy to communicate with and responsive. Providing quick and helpful replies is something we always strive for.

We appreciate your support and look forward to assisting you again in the future!

Antwort von The Luxury Booking Cheap Flights

2. März 2026

Hi ,

We are sorry to read your review and we truly understand your frustration. However, we would like to clarify a few important points regarding your booking.

Your four tickets were successfully issued on an instalment plan, exactly as agreed based on the monthly payments you selected. The majority of your booking remained fully protected at the agreed fare.

In one ticket, there was a tax increase imposed directly by the airline after a schedule change. Airline taxes and surcharges are controlled entirely by the airline and not by us as an agency. Unfortunately, when an airline changes flight schedules or fare conditions, they sometimes recalculate taxes, and this is outside of our control.

We do not increase fares due to “higher demand” after tickets are issued, nor do we benefit from airline tax adjustments. Our goal is always to provide transparent pricing and support our customers through any airline changes.

We understand how stressful travel changes can be, especially close to departure, and we genuinely tried our best to minimise the impact and offer solutions.

If you would like, we are happy to review your booking again and provide full documentation from the airline showing the tax adjustment.

Kind regards,
Customer Support Team

Antwort von The Luxury Booking Cheap Flights

2. März 2026

Thank you so much for your kind words and 5-star review ⭐⭐⭐⭐⭐

We’re delighted to hear that Zara was able to help you find the right flight and make the booking process smooth for you. She truly cares about our customers, and your feedback means a lot to her and the entire team.

We really appreciate your support and look forward to assisting you again in the future.

Safe travels! ✈️

Antwort von The Luxury Booking Cheap Flights

2. März 2026

hank you so much for your 5-star review ⭐⭐⭐⭐⭐

We’re really pleased to hear you were happy with our service. Your support means a lot to our team, and we’re always here to help with your future travel plans.

We look forward to assisting you again soon ✈️

Antwort von The Luxury Booking Cheap Flights

16. Jan. 2026

Thank you so much for your kind words and 5-star review! We’re delighted to hear that Zara provided excellent support and helped you find affordable flights. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. ✨✈️

Antwort von The Luxury Booking Cheap Flights

16. Jan. 2026

We’re sorry to hear about your experience and appreciate you sharing your feedback.
We’d like to clarify that our installment bookings follow a clear payment schedule that is explained at the time of booking. If an installment is not received by the due date, airlines may cancel the reservation or apply penalties. For this reason, our team sends reminders 1–2 days before the due date to help customers avoid cancellation or extra charges.
Regarding refunds, processing times depend on airline policies and payment providers, and this can take up to 8–10 weeks in some cases. We do not release funds until we receive confirmation from the airline.
We take all concerns seriously and encourage you to contact our support team directly so we can review your booking and resolve this matter properly. We are committed to providing transparent and fair service to all our customers.