Shockingly bad at cleaning, not even great at rearranging and straightening up. Surfaces were left sticky, bookcase (the only piece of furniture which needed dusting) hadn't been dusted at all, basebo... Mehr ansehen
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Das sagen Bewerter
I've been using The Minte weekly and have been loving the service. Last week when the cleaners didn't arrive in the morning as requested I messaged their customer service saying there was a no show an... Mehr ansehen
Good but not very thorough. Everything was put away nicely. Vacuuming was not very thorough - still saw visible pieces of debris on floor that should have been picked up. There was no checklist inside... Mehr ansehen
Unternehmen hat geantwortet
We've used 3 other companies in the Crystal City (VA) area and The Minte has proven to be the most reliable while still being affordable. We've had about 5 cleaning services provided and I'd rate 4/... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Luxury hotel-style and deep clean services starting at $38.
Kontaktinformationen
Chicago, Vereinigte Staaten
- 312-720-4834
- contact@theminte.com
- theminte.com
Overall I’m pleased when I come home
Overall I’m pleased when I come home to a clean apartment. It just doesn’t feel like a deep clean. I pick up pretty darn good before they come, but I don’t think they move any thing on surfaces that need cleaned. For the price I’d want it to be a little better. Plus, i think the staff is only allowed an hour to clean which is crazy.
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Hello. Thank you so much for the feedback. I sincerely apologize that your experience was disappointing. We have clear standards for our Deep Clean which includes areas and details such as wiping applicances, cleaning baseboards and vacuuming upholstery. The standard cleaning time for a 1 bedroom Deep Clean is 2 hours and 15 minutes. I am sorry that your home did not receive the level of care we strive to provide. Unfortunately, your name is not on the review, but please feel free to reach me at qa@theminte.com and I will be happy to offer some solutions on how we can make this right.
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
Always do great work!
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Hi Harrison! Thanks for your reply! Please let us or your Housekeeper know how we can continue to provide a good experience!
Narriman Ribeiro
Quality Assurance Manager
Thank you for your help!
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Hi Paul. Thanks for your rating! Based on your experience, what can we do better in order to earn 5 stars? Please text 312-584-2060 and let us know how we can enhance your experience!
Narriman Ribeiro
Quality Assurance Manager
It was awful- I tried to adjust my plan…
It was awful- I tried to adjust my plan after our first clean but platform was inflexible so I cancelled my plan altogether and they wouldn’t refund at ALL. I even tried to complain to my credit card company but Minte fought back and ultimately I was not reimbursed. I wouldn’t recommend this service to ANYONE.
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Hello, LR. Thank you for the feedback. I apologize for the issues you experienced with our platform and the plan cancellation. I was unable to find more info regarding your refund request. Please feel free to contact me directly at qa@theminte.com and I can look into the matter further and propose some solutions.
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
High-Quality Services at Reasonable Rates!
We've used 3 other companies in the Crystal City (VA) area and The Minte has proven to be the most reliable while still being affordable. We've had about 5 cleaning services provided and I'd rate 4/5 of those as "Outstanding!" and 1/5 as "Sufficient/good". Each staff member that has gone through our place has been professional and kind. There were some scheduling hiccups but I'd say it was more my fault and and the limitations of their reservation system (I wanted first Mondays of each month). In any event, The Minte has always been accommodating of my schedule and to any last-minte changes that needed to be made.
Given that this is the 4th company we've been through in the last year, it's safe to say I have high standards so please consider this review well-vetted.
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Hello TC. Thank you so much for taking the time to leave such a detailed review. Your feedback is extremely valuable for our efforts to improving service and exceeding clients' expectations. If there is anything we can do to ensure your experience remains positive, please do not hesitate to let us know. You can text us at 312-584-2060.
Sincerely,
-The Minte Team
Great concept
Great concept, although them not working on weekends is strange.
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Hi TheBug!
(Sorry, didn't have your real name). Thanks for the feedback; we're always looking to see how we can improve the Minte experience. One of our value propositions is making this a great, sustainable role for our housekeepers. As such, we make sure they can spend nights and weekends with their families. This may change in the future if we find that enough residents want weekend service and that our staff is open to it as well, so stay tuned!
-The Minte Team
Okay service, less than okay cleaning
The hotel service is totally fine, not amazing but worth the price in my opinion. The app is good, booking changes easy to make, and the convenience of them working with my apartment building is great.
However, I opted for the "deep clean" service twice. Both times I found it to be woefully insufficient. It was seemingly no different from the hotel service, and basic things like wiping down the bathroom mirror were not done. That's something I'd expect from the hotel service, let alone the deep clean. I also had an incident where the person cleaning my apartment accidentally turned on the burner on my stove and then left. This melted some drinks I had on the counter, they leaked everywhere, plastic melted into my stove, etc. I reported that this happened and received zero communication about it.
All in all, it's hard to recommend the service. The trappings are well done. It's easy to set up, convenient, and seemingly well managed. But the cleaning just isn't up to snuff, and that's what I'm using it for. If I'm paying hundreds of dollars for deep cleans, very basic cleaning things need to be done, at bare minimum. The quality control on the cleaning staff is currently the weak point, I assume. Hopefully that changes as the company grows.
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Hello Will. Thanks for telling us about your experience. We certainly welcome all client feedback as a way to hone in on our opportunities. Since I last replied to your review on Yelp in July, we have implemented new quality assurance procedures, training initiatives, as well as a new scheduling software which provides our Managers more time to monitor, coach and develop our Housekeepers. I certainly hope you are open to trying us again and experiencing firsthand the effects of these changes!
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
Good service, Shady business
Great model and cleaners were all excellent! The company has poor, even rude middle management with poor communications. The company also appears to be shortchanging their workers’ tips and misrepresenting what they pay them (only $2/hour extra). I'm concerned staff members were fired wrongfully for raising concerns about both.
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Hi Amanda,
Thank you for the note. It gives us a chance to clarify. We have never claimed to tip $2 per hour; our policy is that tips are welcome but not required, as our housekeepers make a base wage and have benefits.
We love when residents leave tips. In the future, they will even be able to do so on the app. As of now, tips are direct from residents to housekeepers; while we never would, there also is no way we even could shortchange someone. Hope this clears things up!
-The Minte Team
Service went down after its inception
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Hi Khalid,
I see it's been awhile since you've used us. Yep, we did have some tech issues at the start that had an effect on scheduling & consistency. Hope you'll try us again!
-The Minte Team
SHANA is awesome
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Shana is awesome! Thanks. She has been promoted to Team Lead!
-The Minte Team
Great app great service.
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von The Minte
Hi Michael. Glad to know you are happy with us. Please let us know how we can continue to meet your expectations.
- The Minte Team
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