I am gobsmacked at the tremendous efforts of staff to ensuring that customers come first in this store. If you are looking for excellent customer service that leaves no stones unturned, pls visit... Mehr ansehen
Standort
Standort wechseln101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Came back to this specific branch again due to excellent service by Sara previously. Luckily she was in again and helped me choose the perfect gift. She listened to the requirements and gave the perfe... Mehr ansehen
Unternehmen hat geantwortet
Always have a very good experience at this store! Staff go above and beyond to assist looking for the perfect perfume. I had my chosen fragrance gift wrapped with a personalised ribbon which was a lov... Mehr ansehen
Unternehmen hat geantwortet
i purchased a fragrance for my mums birthday and Sarah made the experience so lovely. She was so helpful and interactive, she didn’t rush me and she was patient with my indecisiveness. 10/10 service a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Parfümerie
- Kosmetikproduktanbieter
- Parfum- und Kosmetikanbieter
- Kosmetikgeschäft
- Anbieter von Duft- und Aromastoffen
- Fachhandel für Haarpflegeprodukte
Vom Unternehmen geschrieben
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Kontaktinformationen
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, Vereinigtes Königreich
4,6
Hervorragend
71 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The ladies (Megan and Nisha) were…
The ladies (Megan and Nisha) were extremely helpful in helping me decide which perfume to pick for my mother , they let me smell loads of perfumes before hand and gave me a excellent service.Very welcoming and Friendly and we will definitely be coming back because of their service
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice prices and great discounts
Nice prices and great discounts. No regrets having a loyalty card with your shop.
The shop staff were great especially Sarah.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sara and Karen were really helpful
Sara and Karen were really helpful. Amazing customer service. Friendly and approachable. Will definitely be coming back. They knew their products. Thank you so much.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sarah was so lovely and attentive
Sarah was so lovely and attentive
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Karen from the Perfume shop was…
Karen from the Perfume shop was absolutely amazing, the assistance and advice given was great, Christmas shopping for perfume and aftershave is such a stress, but with help and advice we were given it was a breeze, thankyou 🫶🏻
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Fantastic savings today at Perfume stire
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Excellent service from Sarah in the…
Excellent service from Sarah in the perfume shop, so lovely and helpful and always with a smile, That's why I will always be a returning customer :)
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Happy customer
The young lady that served me was extremely helpful and friendly. I bought YSL Black Poison that was so much cheaper than any other shop I had looked at.
20. November 2025
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Karen was incredible
Karen was incredible, such a lovely personality and extremely helpful x
22. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
I am extremely disappointed with this…
I am extremely disappointed with this purchase. Despite being assured that the product would deliver 7–8 hours of use, it struggles to last even 2 hours. This significant discrepancy in performance is both unacceptable and deeply frustrating, especially given the £100 cost.
7. November 2025
Antwort von The Perfume Shop - Lakeside 369
Hi,
We appreciate you bringing this to our attention. We're sorry to hear the product didn't meet your expectations, especially considering the cost. We'll investigate this performance discrepancy. Thank you for your feedback.
The Perfume Shop
Extremely helpful friendly and…
Extremely helpful friendly and excellent service from Sarah today from Margaret.
Sarah is a real asset to the perfume shop.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Really friendly great atmosphere Jane…
Really friendly great atmosphere Jane sarah and iman excellent customer service will be back for sure nice to see dean
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Sales assistant at the lakeside shop…
Sales assistant at the lakeside shop (bottom floor ) was so helpful. Nothing was too much trouble.
She ordered the perfume and it arrived the next day.
28. Oktober 2025
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Ervina was really helpful took her time…
Ervina was really helpful took her time with me didn’t feel rushed as I’m a very indecisive, she gift wrapped all the items with great care and attention and was able to tell me the smells and prices straight away of the different perfumes.
Amazing customer service from her today
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Jane was so friendly and helpful
Jane was so friendly and helpful! Excellent customer service
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Lakeside perfume shop
Lakeside perfume shop
I had an amazing service from all members of staff especially Nisha who gave us her complete time attention to find the right scent. Will only be shopping in this branch such a lovely experience Nisha is absolutely the best.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Very friendly and professional…
Very friendly and professional purchased my favourite perfume at special price and free delivery. BRILLIANT
17. September 2025
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Iman was very helpful and…
Iman was very helpful and knowledgeable. She was patient and showed us lots of options
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
I visited the lakeside store today and…
I visited the lakeside store today and Karen and sarah were extremely helpful, i can't recommend them enough
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
Thanks for your lovely words and it's great to hear of your 5* experience.
The Perfume Shop
Lakeside store downstairs
Jane was really amazing and made my purchase seem less and Cindy was also very helpful with the advice on what to get.
Had an amazing experience at the lakeside store.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Lakeside 369
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.