ThePlumbers.Org Bewertungen 

The boss responded promptly to messages and came to quote for the installation of a new boiler, pipework, removal of old radiators and installation of new ones. The boss and his team turned up on time on the day, were polite and friendly, but left early (2.30pm) and said they needed to come back, day after day. They finished the boiler and hive system installation promptly and professionally, and the team members were congenial.
However, the pipe work in the bedroom where they were supposed to install a new radiator was awful. They asked me to accept the work as it was (done in a rush, with pipes sticking out of the wall at odd angles and with massive gaps between the pipe and the walls). I didn’t know there was any other option and thought this was the only way I could get a radiator in to my bedroom because the boss said that was how it had to be. I felt pressured to accept the work as the boss was in a hurry to get to another job and leave. He said he’d come back another day and finish the remaining work. The next day another plumber from another company came to do a different job, saw the pipe work in the bedroom and told me it was absolutely awful. A few days after that, a member of thePlumbers.org came to finish the work downstairs and also told me that the pipe work shouldn’t look like that, it was amateur.
The boss kept saying I had accepted the work as it was, but would re-do it for extra, significant charge. They fixed the piping after much arguing, and eventually finished the other work.
I’m appalled I was ever asked by the boss to accept such cowboy pipe work. Anyone with professional pride and respect would never have asked a customer to accept such shoddy work, or charged for it to be fixed. Shameful.
I eventually ended up paying way over the amount quoted for all the work (paying almost £20k) and will never use them again.
They charge way over their quotes, they pop in for a few hours then leave early, saying they have other jobs to do, and they don’t take their time to do the jobs properly, everything is frantic and rushed.
They take work on that they don’t have time to do properly and pretend they’re doing you a favour by doing your job. Why would they do me a favour?? The boss just takes on jobs to get cash and doesn’t think about giving his team the time each job requires. They are like cats; you think they are yours but they’re actually going to every house on the block!

No doubt they will post their own version of events here, but this is a factual account that I hope is helpful for others.

After having read the reply from the Plumbers.org to my review, I’m really shocked. Their version is untrue and presumptuous. I didn’t take advice from anyone other than them….the boss specifically….and they rushed the job to get it done quickly, not to do me a favour. I was a first time client, not a repeat client they owed favours to. If they didn’t have time to do the job properly, they shouldn’t have taken it on. I had many workmen in the house for weeks after they left, so work was ongoing. I don’t understand how rushing a job can be described as a positive thing.
I did provide lunch for all the tradespeople in my house, not just the plumbers and definitely not because they had finished and done a great job. I take care of my tradespeople, and had electricians, painter decorators, builders and gardeners in the house as well as the plumbers. I provided lunch because I believe in treating people nicely, not because they had finished the work. Far from it. I wish that consideration and respect had been mutual instead of being used against me now.

If you receive feedback, as a company, it’s not dignified to try and deny and reject it. It’s a pattern in their replies to feedback; if they don’t agree they don’t apologise or take it on board for next time, they simply say it’s untrue. It’s a shame, as some of their work actually was good, and they were congenial and professional when they came. The part that was done really badly could have been rectified easily; an apology and a quick fix was all that was needed. Instead, I had to argue with them to come and fix it, then argue for three months for them to take the extra hours they charged for fixing it, off the invoice. I had paid all other invoices on time, totalling approx £15k. The one I argued for three months was the one directly related to the bad work. Again, it’s a shame as my review would have been more positive had things been better handled.

The most dishonest company of plumbers ever encountered. Simply incredible that these people are still allowed to operate. Actually it is the boss himself who single-handedly runs the show. His employees just do what they are told. So if you have a complaint of any kind you can forget getting anywhere.

No surprise they changed the operation’s name to erase the negative reviews, only to amass a fresh set under the new identity. Brings the saying to mind, ‘old dog new tricks’.

If you do believe a word he says in his rebuttals to the negative reviews in here just be aware…

The minimum hourly charge is never applied. He will see to it that a minimum of £250/£309 is charged even for 30mins job.

His quotes are ludicrous. But you loose either way since if he charges by the hour then the job will take forever, and if it’s a quote for the entire job you’ll realise after it’s done that it was a quick job and you were scammed.

Communication is atrocious. Once you have an issue it will be very difficult to get a reply from him, and you will be left in the dark.

They will create situations where you will be forced to engage them to resolve the very problems they themselves have created.

The attitude is far from helpful. And you are always left feeling you are just another opportunity make as much money off of as possible. When you feel you have been taken advantage of it may be too late to do anything about it.

Engage plumbers that are supportive and empathetic to the stress plumbing issues can cause people. Chose those who seek to build customer relations and are worthy of being part of such an important profession, who do not capitalise of your problems and are just after taking your money

The.plumbers.org did renovation work for a bathroom, a shower room and a toilet, installation of a new boiler, and (supposedly) to bleed all the radiators in Jan 2024.
Multiple DEFECTS occurred after they returned the house to me, which included WATER LEAKS from every single wet room that they renovated. 1ST LEAK was from in the basin in the shower room. 2nd LEAK from the bathroom that flooded the ceiling underneath. The builder Bradley returned and couldn’t find the leak, and my friend found the leak and repaired it for me instead. 3rd LEAK was caused by residual water from the shower room as they cut the pipe during renovation, which then they decided to cut a hole in the ceiling to investigate, but they refused to take any responsibility for the damage they caused to the ceiling. 4th LEAK was from a basin waste pipe in the toilet. This shows absolute incompetence of the plumbers having caused multiple water leaks within 6 months of renovation.
Other defects included constant low boiler pressure caused by a faulty newly installed radiator and a leaking radiator valve in one of the existing radiators. Exposed wires light and fan switches, unacceptable wall damage, unfinished ceiling light, cracked tile, and substandard silicone waterproof application. Lastly due to careless of the builders, they cracked the shower tray as they were replacing the shower door.
The builders needed to come out several times to sort out the defects, which caused a severe delay to the project. They even attempted to charge me for “re-fitting” and “making good” fees to repair their defects, and overcharged me for a basin tap. Exposed wires and cables in the wall was claimed as “not included in the making good”, and they just left all the cables exposed in the wall.
Since the builders refused to take any responsibilities for all their wrong doings, I lost patience and trust with the builders, and I brought the case to the ombudsman. I was naïve enough to think that showing the adjudicator photos of all the damage caused by the builders would bring me justice. Unfortunately, all I got compensated for was £220 for the hole they cut in the ceiling. The builders never had to show evidence to disprove my complaints against them, apart from blatantly lying and denying everything. Photos as evidence were insufficient unless the builders were actually caught in the action of wrong doing, which was simply impossible.
I chose The.plumbers.org merely based on the reviews on Checkatrade website, and this became one of the most regretful decision I made. I would strongly advise AGAINST hiring this company unless you have a genuine recommendation, and that you have a good knowledge in plumbing to monitor the entire project. The.plumbers.org caused so much damage to my house, and caused me so much stress for ten months after they “finished” their renovation work. After all, I was being accused of “unreasonable, confusion, defamation, difficult etc.” when I filed that complaint against this company to the ombudsman. They surely know how to bully a single woman.
Please look at the photos and you will understand all the mess the builders left me with. Unfortunately only Google review allows uploading of photos, please refer to the review posted on the Google for the photographic evidence. This same review is posted on Google, Trusted Pilot, Checkatrade and Trusted Traders, if this same review cannot be found in all those websites, it suggests that the Trader can selectively delete negative reviews. This proves that merely by looking at their “good reviews” is not reliable, and that they are dishonest traders.

The worse service imaginable. All they think about is how they can taking your money. Attitude is unhelpful and disrespectful, and they have no conscience what so ever. No one to complain to as it all comes from their boss. The reviews on trust pilot are true. Can’t begin to explain how displeased and disappointed I am.

Turned up next day and job done within the hour. Nice one.

My tenant's sink was blocked.
ThePlumbers.org came out to unblock it, but said "the leak was caused by a blockage on the system" and "the blockage needed to be removed/cleaned with suitable industrial equipment. Only our drainage specialist carries this equipment".
So, I was charged £118 for the first 10 minute visit, and a further £180 for the "drainage specialist".
When I queried this, they said they weren't told about the blockage on the system (as opposed to the blocked sink), which - in my opinion - would only be known by a plumber.
So, if using this company, be sure you know the exact problem, including any underlying issues.
Or use a plumber who will bring tools to resolve more than one plumbing issue.

This company replaced two elements in our water boiler however it didn't resolve our issues and their communication is extremely bad. We received little answer to emails and calls made after the work was complete. An engineer turned up unexpected later but he told us that everything was working when it plainly wasn't. We never heard back from them since. Payment is due within 7 days but good luck getting anything resolved during that time if there is any issue. We will never do business with this company again.

Fred is washed with all waters. Super knowledgeable in his craft and knows exactly how to work the system. Be careful you get quoted for all the work you agreed as FRED seems to agree to a lot at quotation stage and then seems to add costs along the build. Or simply not do it.

He also has a tendancy to change his mind last minute leaving the customer to sort the issue even after he committed to it.

I have had Fred and his team work for me twice now. Although he gets the job done and they have the ability to do a great job and they are reliable and trustworthy, Fred just let’s it all down by then not finishing the job to his best ability while chasing money. Such a shame given he isn’t the cheapest either!

It will be the last time I will be using his services but wish him all the best of luck with his business going forward.

Great service indeed !

Would definitely recommend. Friendly individual and was very efficient in replacing a part in which the snapped boiler internal filling key was stuck. Start to end in 30 mins. Great job.

Boiler replacement carried out by Fred and his team. No issues. Arrived on time and got the job done early! Very reasonable and a happy customer.

Would highly recommend.

I would 100% recommend theplumbers.org. I had booked in a boiler service which was carried out efficiently and was told some simple maintenance tricks to mitigate any problems in the future. A real value add service from a company that was professional, punctual and a pleasure to deal with.

I’m not one to usually write reviews, but as ThePlumbers.org were extremely helpful in an urgent call out I had to help repair my boiler, I believe they deserved this as a minimum. The team were extremely friendly and very skilled, causing minimal disruption and mess - a bonus when you have kids! I’ve used other providers in the past, and not one of them have come close to the level of knowledge, service and value I got from ThePlumbers.org. Boilers working like new - thank you very much!

Fred and the team was great had a new install for a boiler, was very happy with the finish and pipes all hidden. Great communication with the Plumbers.org definitely recommend them to any one looking for a quality finish.

Felt compelled to praise this company. I have used them for over 10 years now.Had a complete new shower room, a new boiler and various other plumbing inconveniences such as burst pipes,Boiler repair before new boiler was installed, new thermostats on all radiators leaking taps etc etc. Why would I go any where else?

The engineer Merrick was on time and very polite. He diagnose the problem with my boiler and fixed straightaway. I will be using the plumber.org for all my plumbing and heating issues.

Easy 5 stars. Diagnosed the problem straight away and fixed it immediately very polite engineers and very clean and tidy

APPALLING - Booked a survey for a replacement boiler and installation, failed to turn up as arranged and no contact. Time wasters

Have used theplumbers.org for year. Outstanding service and will continue to use again!

I needed a new Worcester Bosch boiler for a house I rent out and found thePlumbers.org on the list of Worcester Bosch installers on their website. I got two quotes and chose thePlumbers.org because they were marginally cheaper but also because the guy who came to quote (Fred) very helpfully said that I could get £400 cash back from the boiler scrappage scheme. I thought it was poor that the other company hadn’t mentioned it. Perhaps I should have been warned by the fact that Fred arrived some time after the two hour slot that we’d agreed.

The estimator also said that I would get an 8 year guarantee but after the boiler was fitted it transpired (when I rang Worcester Bosch) that it was only 7 years. Again the 8 year guarantee was a major reason for choosing this company over the other one. I made a fuss about this and to be fair they did agree to sort something out. Finally, today (three months after the boiler was fitted and after numerous chasing phone calls) I have received an 8 year guarantee from Worcester Bosch.

To fit the boiler required two separate visits. For both visits we agreed a two hour slot, and also that the fitters would ring me once they were ten minutes away. On neither occasion did they ring me and the second time they arrived half an hour early, which was very embarrassing as the tenants had specifically requested that I would be there when they arrived so that they didn’t have to deal with it. Two appointment dates were cancelled – one with three minutes notice and one after I’d taken time off work and rushed back to be there on time.

The two guys who fitted the boiler were friendly and pleasant, but left outdoor shoe footprints on a light coloured carpet and also failed to clear up after drilling through a ceiling for a gas pipe run. My tenants complained about both. The company did offer to clean the carpet when I complained, but by then I couldn’t face another appointment.

Finally after paying the deposit I checked the boiler scrappage scheme only to find that it no longer existed!!

I think for the Worcester Bosch guarantee to be valid I will need to get the boiler serviced each year by an approved installer, but I certainly won’t be using this company again. They might be fine if you are home all day but otherwise I’d recommend you pick a company that you can trust to show up at the agreed time and date.