Online tracking of sale items is great. The biggest issue I've had is the inconsistency between the brands listed online versus what the retail shops will accept. On more than one occasion I made trip... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Real real you guys did it , I was traveling on this past Saturday. I purchased my bag the Sunday prior and was worried about my bag being delivered. All went perfectly, thanks and its beautiful.
Unternehmen hat geantwortet
I had a wonderful experience from start to finish. G in Manhasset was super helpful and professional. She managed my expectations re: the process, the pricing and the turnaround time. About 80% of my... Mehr ansehen
Unternehmen hat geantwortet
First of they kept the alarm on the Moncler bag I purchased,online customer service told me to go to the nearest store to take it off, went to the store 40min away, they can’t take the alarm off sinc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Kontaktinformationen
1900 Northern Blvd., 11030, Manhasset, NY, Vereinigte Staaten
- (631) 310-4441
4,4
Hervorragend
30 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Online tracking of sale items is great
Online tracking of sale items is great. The biggest issue I've had is the inconsistency between the brands listed online versus what the retail shops will accept. On more than one occasion I made trips to the store only to be told certain designers were not accepted even though they were listed online! This issue really needs to be fixed.
18. April 2026
Antwort von The RealReal - Manhasset
We appreciate you bringing this to our attention. We're sorry for the issues you experienced with the online brand list's accuracy and the inconvenience of going to the store. We'll investigate this discrepancy. Thanks for your feedback.
Antwort von The RealReal - Manhasset
We appreciate your positive feedback and are so pleased you were happy with our customer service and efficiency!
Real real you guys did it
Real real you guys did it , I was traveling on this past Saturday. I purchased my bag the Sunday prior and was worried about my bag being delivered. All went perfectly, thanks and its beautiful.
14. April 2026
Antwort von The RealReal - Manhasset
We're so happy to hear that your bag arrived on time for your trip! We appreciate you sharing your positive experience and are glad you find it beautiful. Thanks!
Great customer service
Great customer service. It was fantastic that I was able to talk with a diamond specialist in the store.
13. April 2026
Antwort von The RealReal - Manhasset
We're glad you enjoyed your experience and that our diamond specialist was helpful. Thank you for your positive feedback; we appreciate it a lot!
It was great that my item sold
It was great that my item sold. I also purchased from the Real Real website and I am happy with my item.
31. März 2026
Antwort von The RealReal - Manhasset
We're happy to hear that you had a positive experience selling and purchasing with us. Thank you for your feedback, we appreciate it!
This is a great resource to help us…
This is a great resource to help us dispose of things we no longer need, both financially and socially.
31. März 2026
Antwort von The RealReal - Manhasset
We're glad that our services are helpful for your needs, both financially and socially. Thank you for sharing your positive experience with us!
Antwort von The RealReal - Manhasset
We're happy you got what you expected! We appreciate your feedback and your time in leaving us a review.
Wonderful first experience
I had a wonderful experience from start to finish. G in Manhasset was super helpful and professional. She managed my expectations re: the process, the pricing and the turnaround time. About 80% of my items sold within the first month of posting, most close to the listing price. Overall, I would definitely recommend The RealReal and use them again.
17. Februar 2026
Antwort von The RealReal - Manhasset
We're happy to hear that you had a wonderful experience. It's great to know that our team member was helpful and professional, and that your items sold quickly. Thank you for recommending us!
Antwort von The RealReal - Manhasset
We appreciate your feedback and we'll review our shipping costs. Thank you for your time.
First of they kept the alarm on the…
First of they kept the alarm on the Moncler bag I purchased,online customer service told me to go to the nearest store to take it off, went to the store 40min away, they can’t take the alarm off since they don’t have the same equipment to take it off so I had to return it! Mind you I see the restocking fee of $6.95 and I hope they are refunding me the shipping that cost over $15 like they said. I’m never buying from this store ever again! No help & Nothing but problem!
8. Jänner 2026
Antwort von The RealReal - Manhasset
Thank you so much for sharing your experience, and we’re truly sorry for the issue with your order and any trouble caused. Please feel free to reach out by email at reviews@therealreal.com so that we can assist you further. We hope to have an opportunity to serve you better in the future.
Great service every step of the way !
Great service every step of the way !
Thank you!
17. Dezember 2025
Antwort von The RealReal - Manhasset
We appreciate you taking the time to share your experience. We are so glad you were happy with the service provided throughout!
The salesman was excellent
The salesman was excellent. He knew everything about the watch and was extremely informative. It was identical to one I had received as a gift from my exhusband. I gave the original one to my daughter when she got married. I have two daughters and I wanted my other daughter to have this watch so I could treat them equally. It was received when he said it would be. Extremely knowledgable and courteous. This was a wonderful experience. I would buy from this company again with no hesitation.
17. Dezember 2025
Antwort von The RealReal - Manhasset
We're glad you enjoyed your experience and that the salesperson was so helpful. It's wonderful that we could assist you in finding the perfect watch to share with your daughter. Thank you for your positive feedback; we appreciate it.
Antwort von The RealReal - Manhasset
Thank you for sharing your experience. We’re sorry that your interaction did not meet expectations and would like the opportunity to follow up. Please contact us at reviews@therealreal.com with more detail.
So Happy TRR Exists
Drop off was easy and being able to get an extra bump for choosing site credit is nice. Also love the efficiency with which items were posted and how I was notified. As far as purchasing, have loved the products I've received
19. November 2025
Antwort von The RealReal - Manhasset
We're happy to hear our drop-off process was easy for you and that you appreciate the site credit option. We're also glad you've loved the items you purchased and that you were notified quickly. Thanks for the positive feedback!
Always a wonderful experience at The…
Always a wonderful experience at The RealReal. Great selection of designer products to purchase and very easy to sell your own designer items.
6. November 2025
Antwort von The RealReal - Manhasset
We're so glad to hear you consistently have a wonderful experience! We appreciate you noting our great selection and the ease of selling. Thanks for your feedback.
Antwort von The RealReal - Manhasset
We appreciate your positive feedback! We are so happy to hear you love the item's quality.
Great Experience!
Everyone was extremely helpful and welcoming. I felt very comfortable consigning my items whether expensive or not so expensive. I will definitely be consigning more. Thanks.
19. Oktober 2025
Antwort von The RealReal - Manhasset
We're happy to hear that everyone was helpful and welcoming! It's great you felt comfortable consigning your items and plan to consign more. Thanks for your positive feedback.
The person at the Manhasset location…
The person at the Manhasset location was very helpful and sweet. She was by the counter where you want to consign things. She was professional and explained how the process works.
9. Oktober 2025
Antwort von The RealReal - Manhasset
We're happy to hear that the team member at our Manhasset location provided you with a helpful and informative consignment experience. We appreciate you taking the time to share your positive feedback.
Antwort von The RealReal - Manhasset
We appreciate you taking the time to share your positive feedback regarding our good service, thank you so much!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.