My experience was great because there were alot of moving parts involving a large group. Kedesh was patient, flexible and assisted me throughout the whole booking process.
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There were multiple units available for us to find something that fit our needs at reasonable prices. Pictures were beautiful of condo we’re renting let’s hope it’s as good as it looks. Great locatio... Mehr ansehen
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Booking process was very simple and fast. We liked a filter which gave us results we were looking for. It was a pleasant experience to choose from villas in a location we were interested for.
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Its a great site to see what is available in a specific city or area. Once I found a community resort I liked, I couldn't just look at available units in that community. Then once I found one but ke... Mehr ansehen
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Unternehmensdetails
Über Top Villas
Vom Unternehmen geschrieben
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Vom Unternehmen geschrieben
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Kontaktinformationen
205 Town Center Boulevard, FL 33896, Orlando, Vereinigte Staaten
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
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Das haben sich andere Leute angesehen
Time for an update.
We have stayed at several properties in the Reunion area, so we are aware of what to expect in a high traffic area. That said, while this location is great, the home needs some TLC. While you have access to everything you need for a weeklong stay, you need to know that everything appears to be in the same condition it was from when it originally went on the rental market. The best example I can give is that there is a really nice home theater room. The challenge is that 1/2 the chairs reclined and 1/2 were broken. Even more challenging is that it's connected to a DVD player. To be honest, I don't even know where to access DVDs today. This is easily resolved with a Amazon Fire Stick, but that wasn't available and when I asked the property management company their response was basically "deal with it." As a family, we made it work. We paid for the pool heating and it was worth it. The living space and bathrooms, albeit dated, were clean and the greater Reunion property is nice for long stays.
I think this is a great location, but hope the owners read this review and invest a little in updating as it's a great option for families.
27. November 2025
Antwort von Top Villas
Dear Eric,
Thank you for taking the time to share your feedback regarding your stay at Reunion. We are glad to hear that you enjoyed the location, the pool heating, and the overall suitability of the property for your family.
We appreciate your observations regarding areas of the home that could benefit from attention. Rental properties are naturally subject to wear over time, and your feedback about the home theater chairs and media setup is valuable. We do note, however, that the issue with the chairs was not reported to us during your stay, so we were unable to address it at the time. We will share your comments with the homeowner for consideration, including the suggestion of updating the home theater with a modern streaming option.
It’s great to hear that, despite these issues, the living spaces and bathrooms met your cleanliness expectations. Feedback like yours helps both Top Villas and the property owners ensure a better experience for future guests.
Thank you again for your review, and we hope to welcome you back on vacation with Top Villas again in the future.
Kind regards,
Rachel
Top Villas
Antwort von Top Villas
Dear Meghann,
Thank you for your kind comments, we truly appreciate them.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
I felt very well advised
I felt very well advised. All my questions were answered very quickly. I was advised by Jean Ayala and guided very well through the entire booking procedure.
27. November 2025
Antwort von Top Villas
Dear Phillip,
Thank you for your wonderful feedback!
We’re delighted to hear that Jean was able to guide you so smoothly through the booking process and answer all your questions promptly. We look forward to welcoming you soon and hope your stay exceeds all expectations!
Kind regards,
Rachel
Top Villas
Fabulous service from Becky
Fabulous service from Becky. She was very quick to help with any queries. The villa was very easy to book. Were looking forward to seeing it in person! Becky has also stayed intouch since the booking to help accommodate our requests.
29. November 2025
Antwort von Top Villas
Dear Amy,
Thank you so much for your kind words! We’re thrilled to hear that Becky was able to assist you so promptly and make the booking process easy.
We can’t wait for you to see the villa in person and hope it exceeds your expectations!
Kind regards,
Rachel
Top Villas
The selected Villas are inviting.
The selected Villas are inviting and very luxurious. They are intriguing enough to draw individuals to search further.
27. November 2025
Antwort von Top Villas
Dear Shirley,
Thank you for your kind words regarding our villas.
We look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
I went with Top Villas because I…
I went with Top Villas because I couldn’t handle everything that needed to be done for a family vacation on my own. The prices are reasonable and they are very helpful.
27. November 2025
Antwort von Top Villas
Dear Julie,
Thank you for your positive feedback regarding our booking process, we truly appreciate it!
I am so glad that we were able to help you book your next vacation and we hope you have a lovely time.
Kind regards,
Rachel
Top Villas
Shannon was quick with finding exactly…
Shannon was quick with finding exactly what I wanted for all my famous needs
27. November 2025
Antwort von Top Villas
Dear Tisha,
Thank you for your kind comments regarding Shannon!
We are so pleased that she was able to help book your reservation and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Cute cottage in LaJolla
The company was great, good communication and quick to respond to our questions. Check in and check out was easy. The house was cute, and in a great location for walking everywhere in LaJolla including restaurants and grocery stores. The beds were comfortable and the linens were really nice.I would probably rent there again, with some improvements. Throughout the house there were signs of deferred maintenance. Aside from the fact that it could use an interior paint job and a deep cleaning, the faucet in the kitchen needs replacing, it is vertical loose. The low quality cookware is scratched and seen better days, finally, the couch in the living room is badly stained and very uncomfortable. It should be replaced especially if it will be used for sleeping. We were in the house for five nights and did use the kitchen to cook. If you don’t plan on spending much time in the house these things may not be an issue for others.
27. November 2025
Antwort von Top Villas
Dear Laura,
Thank you so much for taking the time to share your feedback. We’re very glad to hear that you enjoyed the location, found the home comfortable and had a smooth check-in/out experience. We truly appreciate your kind words about our communication as well.
We also want to thank you for the detailed notes on where we can improve. Your comments about the maintenance needs are extremely helpful. We have already passed your feedback along to the Property Manager.
We’re delighted to hear you’d consider staying with us again and we hope next time we can provide an even better experience. Thank you again for helping us continue to improve.
Kind regards,
Rachel
Top Villas
Very fast and kind response
29. November 2025
Antwort von Top Villas
Dear Sergio,
Thank you for your kind words, we really appreciate them!
We look forward to hosting you next year.
Kind regards,
Rachel
Top Villas
Bad experience!
We stayed at Windsor Island villa about three weeks ago, and we paid a considerable amount of money for our stay. The only positive thing I can say is that the children’s rooms are indeed beautifully designed—very unique—and for kids, it truly is an amazing experience to sleep in a bed shaped like Anna and Elsa’s castle or in an Avatar-themed room. Beyond that, I’m afraid I have nothing good left to say.
The villa stinks. Not “not clean enough,” not “poorly maintained”—it literally smells bad in every sense of the word.
The bedding smelled as though it had not been washed, with an extremely strong odor of urine.
The sofa in the living room was so dusty and dirty that we were disgusted to sit on it.
The same goes for the outdoor furniture.
The hardwood floor looked as
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Top Villas
Dear Tamar,
Thank you for sharing your feedback with us. Whilst we were glad to hear that the themed children’s rooms made a positive impression, we are truly for any disappointment caused with regards to your stay.
We apologise for any concern caused by the issues raised and we appreciate you taking the time to bring them to our attention. Please be assured that all of our villas are cleaned by professional housekeeping teams prior to each guests stay and they all undergo a pre-arrival home inspection before guests arrive.
Furthermore, as mentioned in our previous communication, we immediately followed up with the property manager regarding your concerns. A licensed staff member was sent to the home to resolve these matters and further action was declined by yourselves.
Nevertheless, we apologise for any frustration or discomfort you experienced. Your feedback has been shared with the Property Manager so that the issues you have raised can be reviewed thoroughly and addressed appropriately.
We have offered you a discount for a future stay with Top Villas, as a gesture of goodwill. We sincerely hope you will use this discount so that we may have the opportunity to restore your confidence in a future visit.
Further to this, we will reach out to you directly today in order to ensure that this matter is closed to your satisfaction. Thank you again for your feedback, it is invaluable in helping us continue to improve.
Kind regards,
Rachel
Top Villas
great experience booking the villa
27. November 2025
Antwort von Top Villas
Dear Sharad,
Thank you for your kind comments regarding our booking process, we truly appreciate them.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
They answered every question I had
They answered every question I had. What I ask them to send me about anything the did.
27. November 2025
Antwort von Top Villas
Dear Ann,
Thank you for your lovely feedback, we truly appreciate your kind words.
I hope you have a fantastic trip with us in the new year!
Kind regards,
Rachel
Top Villas
The communication was very good.
The communication was very good when booking and all questions were answered.
27. November 2025
Antwort von Top Villas
Dear Ryan,
Thank you for your positive feedback, we truly appreciate it!
We look forward to hosting you in one of our properties soon!
Kind regards,
Rachel
Top Villas
They were easy to talk to
27. November 2025
Antwort von Top Villas
Dear Sharon,
Thank you for your lovely feedback and we look forward to hosting you soon!
Kind regards,
Rachel
Top Villas
Very helpful and very prompt in…
Very helpful and very prompt in responding to issues
27. November 2025
Antwort von Top Villas
Dear Linda,
Thank you for your kind comments about our service, we truly appreciate it.
And we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Top villas is really responsive right…
Top villas is really responsive right away & took care of my concerns to make for a truly great trip
27. November 2025
Antwort von Top Villas
Dear Shimon,
Thank you for your positive feedback regarding our booking service. We truly appreciate your kind comments.
And we look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
Great staff resulted in great vacation
Rented property about a year out. Molly and the TV staff kept me up to date with details along with potential promotions and deals. Travel day prior to arrival, notified by staff of gas leak found during property final inspection. TV staff went to work and within hours, found an upgraded villa to replace current property at the same price. Staff continued to communicate with me throughout the stay to ensure our needs were met. Hats off to the Top Villa team and will continue to use them in the future.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Top Villas
Dear Doug,
Thank you so much for your kind comments regarding the service Top Villas provided both prior to your stay and during.
I was so glad to hear that we were able to relocate you to an upgraded villa and we hope to welcome you back on vacation with us again in future!
Kind regards,
Rachel - Top Villas
Customer service
Everyone was very friendly, kind, and helpful. They covered all bases as needed.
23. August 2025
Antwort von Top Villas
Dear Lisa,
Thank you for your kind comments, we truly appreciate them.
We look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel - Top Villas
After days of trying to find the…
After days of trying to find the “perfect vacation present” for my family I called Top Villas and spoke with Kedesh, about a vacation rental. Within 1 hour of working together we found THE ONE! Kedesh made the booking very easy.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Top Villas
Dear Sandra,
Thank you for your lovely feedback.
We truly appreciate your kind words and will be praising Kedesh for his hard work!
We look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel - Top Villas
Abus de confiance et vol sur le taux de change
J’ai réservé 3 semaines en Floride et payé en euros sans vérifier « le taux de change » pratiqué j’ai reçu une facture en dollars de 3660$ ors que j’ai payé 4590€ soit 5300$ !
J’ai demandé un remboursement des euros versés pour payer en dollars mais cela m’a été refusé. La facture ne correspond pas au montant que j’ai payé je considère qu’il s’agit d’une fraude.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Top Villas
Dear Evelyne,
Apologies for the confusion caused and thank you for your feedback.
Please note that the cost breakdown you are referring to was a preliminary costing that was sent to you in error, which did not include the local fees and the security deposit required for this home. The costing you received at the time of booking was the correct total cost, under the correct exchange rate, for your reservation and you agreed to secure your booking at this cost.
I trust this clarifies things and I apologise again for any concern caused.
Kind regards,
Rachel - Top Villas
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