I had a terrible experience with the theurbanwriters. It took me two years to finish one book with them. The first writer I picked, suddenly quit after writing 2 out of 8 chapters. The next one had... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My writer, editor, and cover designer at The Urban Writers are excellent. So much better than the AI drivel that so many others are using these days. I know they are real professionals doing their o... Mehr ansehen
Unternehmen hat geantwortet
My graphic artist, Polly Arts, has done an amazing job with my covers! Skilled and swift, with the knowledge of what my covers need to appeal to readers. My experience with her, and Urban Writers h... Mehr ansehen
Unternehmen hat geantwortet
I worked on a number of books now with The Urban Writers and a number of their professionals throughout the processes of creating those books. As a busy professional trying to build a book business,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Connecting customers with freelancers through a collaborative and intuitive workspace that provides a seamless experience for all users. We are an invaluable resource that brings customers and freelancers together, saving them time and money. We empower customers to focus on the big picture while our freelancers pay attention to detail. We are simplifying content creation through innovation and removing barriers to make successful collaboration between customers and freelancers an attainable reality.
Kontaktinformationen
60 Atlantic Avenue Toronto, M6K 1X9, Ontario, Kanada
- +1 (855) 742-0902
- support@theurbanwriters.com
- theurbanwriters.com
4,2
Gut
675 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I used the urban writers to help me achieve my dream of publishing a book
I used the urban writers to help me write a book using combination of AI (KIP) and humans. I was so happy with the result. From collaborating with the writer, editor, proofreader and cover designer to getting help from the chat team when I forgot to add information upfront, this was such an easy process. Thanks to TUW team I have now published my first book.
27. November 2024
Antwort von theurbanwriters.com
Hi Theresa,
We wanted to take a moment to express our heartfelt gratitude for the incredibly kind review you provided. It genuinely means a great deal to us, and your feedback serves as a tremendous source of encouragement and motivation for our entire team.
We are absolutely thrilled to learn that you had such a wonderful experience working with both your freelancers and our dedicated admin staff. Hearing about your positive interactions reassures us that we are on the right path in providing exceptional support and service to our valued clients.
It is truly an honor for us to play a part in the amazing journey you have embarked upon. We are excited for you as you take this significant step in your writing career, and we wholeheartedly wish you all the success possible with the publication of your first book.
We are confident that this is just the beginning of many more remarkable works to come from you!
If there is anything at all that you might need or if you have any further questions, please don’t hesitate to reach out. We are here to assist you in any way we can.
Warmest regards,
The Dibbly | The Urban Writers Team!
My Sales Instructor was very easy to…
My Sales Instructor was very easy to deal with. As it turned out, in the past he also wrote one of my Travel Manuscripts. His knowledge of what to do and how to do it was as expected. I will enjoy working with him again. R. Kagels
27. November 2024
Antwort von theurbanwriters.com
Hi Richard,
Thank you for your kind review.
Your kind words truly mean a lot to us, and we sincerely appreciate the time you took to share your thoughts.
It brings us immense joy to learn that your experience with your collaborator was so positive and fulfilling. We are committed to providing the best possible service and support, and it is incredibly rewarding to know that we met your expectations.
Should you require any assistance or have any questions, please do not hesitate to reach out to us. Our team is always here and ready to help you in any way we can.
Warmest regards,
The Dibbly | The Urban Writers team.
Good for first time authors…
The platform needs to be faster to provide enhanced communication for its clients. This is because we're all around the world, and the live chat wasn't always available for instant responses. In saying that, when l did see it was available for a live chat it was great, as l was able to achieve a lot more. I have chosen to go elsewhere, and pay again, to get my bookcover completely redone, as it was not unique enough and not really my vision. The person who did the work said he did his best, and l guess one can't ask for more. Generally it's been a great learning process for me. It took overall far too long, even if l exclude the Christmas period. Good for a first book experience.
25. November 2024
Antwort von theurbanwriters.com
Hi J,
Thank you so much for your review. We appreciate it!
We completely understand where you are coming from, and we do apologize that the live chats were not open during the time you tried.
Our live chats are open from 05:00 am - 17:00pm EST, Monday - Friday.
If you are not able to connect via the live chat option, we are also available through email at support@dibbly.com
We have reached out to you via email to gain a bit more information from you. We would love to connect with you.
Thank you so much.
Kind regards
The Dibbly | The Urban Writers team!
Customer service is quick to respond and help.
I did have some trouble navigating the site, but customer service always addressed my issue and got me going again.
18. November 2024
Antwort von theurbanwriters.com
Hi Nancy,
Thank you for your review, we truly appreciate it.
We are pleased that you had a great experience working with our admin team. They are always happy to assist.
If you need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
Antwort von theurbanwriters.com
Hi Joni,
Thank you for your kind review. We truly appreciate it.
We are pleased to hear that you had a great experience working with us!
If you ever need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
I always use the chat box and I have…
I always use the chat box and I have great experiences getting answers to my questions with a follow up email outlining my information.
13. November 2024
Antwort von theurbanwriters.com
Hi Kassi,
Thank you so much for your kind review!
We are truly pleased to know that the chat box is proving to be helpful to our customers to get responses and assistance when needed.
If you need anything, please let us know!
Kind regards,
The Dibbly | The Urban Writers team!
Excellent Experience
Finding a team of writers and editors who see your vision and can create it takes some time. But once you do, your experiences with TUW will be great. Their customer support is second to none.
11. November 2024
Antwort von theurbanwriters.com
HI Jeanne,
Thank you for your review, it means a lot to us!
We are thrilled to hear your experience with your team, and our admin team was a pleasant one!
If you ever need anything, please let us know. We are always happy to help.
Kind Regards,
The Dibbly | The Urban Writers team!
Lots of Talented Writers
The writers on the Urban Writers are incredibly talented. I had so many great candidates that I had a really hard time choosing. There is a chat icon on the bottom left of any given page when you are using the website. It makes it super easy to get help whenever you need it, and the customer support team is fantastic. I plan on using the same writer I used last time for me next book as well.
9. November 2024
Antwort von theurbanwriters.com
Hi Ashten,
Thank you so much for your kind review, we truly appreciate it!
We are pleased to hear that you had such a positive experience with your freelancers and the admin team.
If you need anything, please do let us know. We are always happy to help.
Kind Regards,
The Dibbly | The Urban Writers team!
Dibbly Create – Unprofessional, Unreliable, and Incomplete Refund
I had an awful experience with The Urban Writer’s Dibbly Create (Dibbly Inc.) and would not recommend them to anyone looking for a professional writing service.
I paid $1,050.93 on December 27, 2024, for a 30,000-word book with a January 16, 2025, deadline. The assigned writer, Ana Taylor, failed to deliver the completed first draft on time. I was able to view a few chapters on the Dibbly Create platform, but I had to constantly remind the writer to adjust the tone because it was neither conversational nor engaging. The writing contained AI-generated content with minimal human editing, including overused phrases like “nuanced,” “actionable,” “embark,” “delve,” “dive,” and “practical”—despite my clear request not to use them.
With one day remaining (January 15, 2025), Ana Taylor abruptly stopped working and emailed Dibbly support, leaving my book incomplete. Since then, I have lost access to my project and have received only delayed, inconsistent responses from customer support.
Issues with Dibbly Create:
• Failure to deliver a completed book – The first draft was never finished by the agreed-upon deadline.
• Unprofessional business practices – The assigned writer abandoned the project without notice and ignored communication.
• Fake business details – The company lists fake addresses online, and their phone number is just a voice recording with no real customer support.
• Delayed and inconsistent customer service – Support emails either went unanswered or took an unreasonable amount of time to receive a response.
• Strange and unnecessary paperwork – I was required to fill out confusing and irrelevant forms.
After escalating my complaint, I only received a partial refund of $677.47 on January 31, 2025, leaving $373.46 unpaid. A partial refund is not acceptable when the service was never completed. I did not receive a completed first draft. The writer stopped writing the book at chapter 6 and then removed all the information online, so I had nothing to view.
Dibbly Create is untrustworthy and unprofessional. If you need a book written, look elsewhere. I have filed formal complaints with the Better Business Bureau, the Ministry of Public and Business Service Delivery, and other consumer protection platforms to warn others about their deceptive practices.
Avoid Dibbly Create at all costs.
31. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von theurbanwriters.com
Hi Jo,
Thank you for the review you have left us, and for bringing your concerns to our attention.
We are truly saddened to hear about your experience with us, and we apologize for the inconvenience and frustration you have been faced with.
It is never our intentions for our customers to feel that their concerns are not heard or being taken to heart.
One of our Senior consultants have reached out to you via email to offer support. We do ask that you please keep an eye on your emails.
Again - our sincerest apologies for the inconvenience and frustration caused.
Kind Regards,
The Dibbly | The Urban Writers Team!
great service
I loved the support I could get especially from Nyasha and Natasha who have been a great help. My book is not yet complete so I imagine I will have a lot more questions but I do appreciate that I can reach out and everything can run smoothly!
27. Oktober 2024
Antwort von theurbanwriters.com
Hi Debbie,
Thank you for your lovely review, we truly appreciate it!
We will be sure to share your review with Nyasha, and Natasha!
We are here to assist you in any way we can. Thus please do reach out if you need us.
Kind Regards
The Dibbly | The Urban Writers team!
Timely, expert book creation and customer support every time.
I have published two books through the Urban Writers process and worked with several of the writers, editors, formatters, book description and cover design artists.
I have been very pleased with their timeliness, expertise, and willingness to collaborate for a great product. Customer support has also been superb.
I would glad use them again.
26. Oktober 2024
Antwort von theurbanwriters.com
Hi Patricia,
Thank you so much for your kind review, we truly appreciate it.
We are honored to have been a part of this amazing journey that you have embarked on.
If you need anything, please let us know!
Kind Regards
The Dibbly | The Urban Writers team!
Where do I start?
I found the TUW website very user-unfriendly. I was not able to access stuff easily and making notes on the editing of my book was impossible. My editor, although Harvard-educated, did not have an adequate command of English, sensitivity for language, or grasp of certain concepts and made some very embarrassing insertions or changes, while doing hardly any editing at all to my manuscipt. Besides the sales call, every subsequent experience I had with TUW was frustrating and time-consuming -- from Plagiarism Pro to Editing to Formatting to Cover Design. People were friendly enough but it often felt like talking to a wall. This was simply not the level of professionalism and quality of work I expected and at too high a cost. TUW came very highly recommended and I'm not sure why. Maybe I simply chose the wrong people for my project.
23. Oktober 2024
Antwort von theurbanwriters.com
Hi Roxy,
Thank you for your review, we truly appreciate it.
We are terribly sorry to hear that the experience did not live up to expectation. Here at Dibbly, we pride ourselves in our Customer Service and we always try to ensure every customer has a great experience. We do apologize that this was not the case.
Our Customer Success Department has reached out to you via email to connect.
We are always happy to help in any way we can.
Kind Regards,
The Dibbly | The Urban Writers Team!
Indie go to
There was a saying, "Nobody is perfect." The writers and editors were professional in their work. It is worry-free compared to the other company I use on my first book. It can be very expensive, though.
Overall, I am very satisfied, and I highly recommend Urban Writers to those struggling like me.
17. Oktober 2024
Antwort von theurbanwriters.com
Hi Gloria!
Thank you so much for your kind review, we truly appreciate it!
We are pleased to hear that you had a great experience collaborating with us, and that you had a smooth process. That is wonderful!
Our main priority is the satisfaction of our customers, and we strive to provide great customer service.
If you ever need anything, please let us know.
Kind Regards,
The Dibbly | The Urban Writers Team!
This is for me the best platform to work with to create all my books.
This is for me the best platform to create all my books. There are so very talented writers , editors this platform has adjusted very well to the New AI era. All the writers who are using AI Ned to be certified AI writers I could not be more happy with my all my experiences
14. Oktober 2024
Antwort von theurbanwriters.com
Hi there Ernestine,
We are certainly pleased to receive this wonderful feedback, as our thorough vetting processes are in place to ensure that you can find the most suitable freelancers for your project needs.
Your experience takes priority, and with the advent of the AI era, we want to ensure that our platform can provide you with all the tools you need to succeed with your content creation journey, without any hassles.
Thank you for entrusting us with your project(s) and we look forward to collaborating with you on more projects in future.
With Gratitude,
The Dibbly | The Urban Writers team!
Writing and editing were excellent
Writing and editing were excellent. Book cover design was horrible. I would've switched to a new designer.
28. September 2024
Antwort von theurbanwriters.com
Hi Renee,
Thank you for your kind review, we appreciate it!
We are thrilled to hear that you had a wonderful experience with your writer and editor. We do apologize that your experience with your designer was not satisfactory. Please do keep an eye out for an email from us as we have reached out personally.
If you ever need anything, please do let us know! We are always happy to help.
Kind Regards.
The Dibbly | The Urban Writers Team!
The writer was great
The writer was great. She exceeded expectations in terms of producing the product and communicating.
27. September 2024
Antwort von theurbanwriters.com
Hi Becca!
Thank you so much for your kind review, we truly appreciate it!
We are thrilled to hear that you had a wonderful experience with your writer.
If you ever need anything, please do let us know. We are always happy to help!
Kind Regards.
The Dibbly | The Urban Writers Team!
I first saw Dibbly Create featured in a…
I first saw Dibbly Create featured in a YouTube video so I signed up for their 7-day trial. Within 2 days, I cancelled the trail and subscribed to the Pro version. Dibbly's Kip AI works very well and the image is second to none. Dibbly also works great on mobile.
19. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von theurbanwriters.com
Hi there Mr Francis,
This is so great to hear, and we are glad that you are finding the service to be very beneficial too!
Our development team will be very pleased to hear this feedback, as they intend to continue enhancing the platform so that you have all the features that will help you tailor the quality content you need with the help of our integrated AI tool, KIP.
Here's to an enjoyable experience trying out all our new features as they keep getting rolled out, and if you ever have any suggestions or feedback to provide us with, you're more than welcome to share this with us via create.support@dibbly.com
We always love hearing from our users, and enhancing their experience is our primary focus!
With Gratitude,
The Dibbly | The Urban Writers team!
Great team-work!
I am working on several different book projects in parallel and great experience overall so far. I recently published my first book on Amazon "The Stoic Women". It could not be possible without your team's collaboration. My only message is to ask your teams to continue to be focused on the customer service and quality and not look for short-cuts to deliver on a project. Also, I appreciate when team members ask for extension and provide a clear rationale - better to take more time if that helps with research and quality. Please remember that most authors or inspiring authors put a lot of work and financial investment into their projects despite the help from the Urban Writers teams. For some of us new authors, many of our ideas are really based on our passion and something we truly believe in and sometimes it is a dream. So, by helping us, you at UW are really making our dreams come true. I am grateful to all of you out there who are passionate about making the dreams come true.
18. Dezember 2024
Antwort von theurbanwriters.com
Hello there,
We really appreciate your feedback, as it is very beneficial to help us see where we are delivering on our quality promise and identify areas for improvements.
We are thankful to have been entrusted with your projects, and we are certain you will be 100% happy to publish the final products you will be receiving upon completion.
If you need our assistance at any point, please feel free to contact our support team via support@dibbly.com, as we have a dedicated team that is always more than happy to help.
Many Thanks,
The Dibbly | The Urban Writers team!
Excellent experience as a first time customer
As a first time customer I had a lot of questions. I found the support I received to be timely, helpful and professional. I had difficulties finding the right ghost writer, took three starts, and again, the help and advice from the support team was excellent. I have two books from TUW and both are of a very high standard. The freelancers I worked with in the end were all very professional and their work was of a very high standard.
18. September 2024
Antwort von theurbanwriters.com
Hello Rachel,
This is certainly wonderful to hear, as our support team is dedicated to always guide customers as best as possible so that you have a great experience with us.
It's always lovely to hear when a customer has not only had an amazing collaborative process, but also received a final product they are pleased with.
We look forward to maintaining this high standard with your next projects, and you're always more than welcome to let us know if we can assist with anything.
Warmest Gratitude,
The Dibbly | The Urban Writers team!
Not so happy with the book I got
I was not completely satisfied with the book I received. The videos explaining the process were not very clear, and I struggled to understand them. I assumed that by purchasing one of the most expensive packages, I would receive the best possible outcome. Unfortunately, that was not the case.
It’s important to fully understand the process before getting started to avoid losing your money and ending up with a product you dislike, which makes it hard to decide whether to publish or not. I found it disappointing that the system automatically approves work regardless of what the client may be experiencing, leaving little opportunity for thorough reviews.
I understand the challenges on the writer’s side as well, but this first experience has made me hesitant about writing more books through this platform. I had high hopes for this process, but now I would caution anyone considering it to approach carefully.
18. September 2024
Antwort von theurbanwriters.com
Hi there Jasmin,
We're really sorry to learn that you are not pleased with the book that you received, as we do have internal processes to offer a review if you feel that the freelancer might not be adhering to your requirements.
We normally offer support through support@dibbly.com so that we can intervene when any issues arise during your order process, and we will be in touch via email to get more details relating to the quality of the manuscript you received.
We do appreciate you providing us with your feedback regarding the tutorial videos and better streamlining our order process. This is something that is being worked on, while our new and improved platform is being developed since we are hopeful that it will provide a more user-friendly experience too.
Our commitment is to customer satisfaction, and we never want any of our customers to feel this way. So, we will try to see how best to assist further from here and hopefully restore your faith in our company.
Thanking You,
Dibbly | The Urban Writers team!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.