My order was somewhat delayed, mainly due to the Christmas rush; but my family were a bit late in sending their 'Letter to Santa'. Upon arrival the box had opened, and Royal Mail had very helpfully p... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Found the cutest pair of penguin earrings for my niece's birthday. Opted for the extra gift box. It came presented beautifully, all wrapped very neatly in the cutest little box that looked hand... Mehr ansehen
Unternehmen hat geantwortet
Lovely choice of earrings, good quality and fast delivery. Easy to use website and so nice to find just what I was looking for. Have used in the past and will use again.
Great service, packaged well, but thought actual packet the earring came in could of been better. It was just a cellophane packet stapled so couldn't look at them properly without spoiling.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A gorgeous range of reasonably priced 925 Sterling Silver threader earrings, pull through earrings and complementary silver jewellery. UK company, affordable delivery worldwide.
Kontaktinformationen
78 Homefield Avenue, Arnold, NG5 8GA, Nottingham, Vereinigtes Königreich
- hello@threaderearrings.co.uk
- threaderearrings.co.uk
4,7
Hervorragend
96 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
Fabulous choice
Fabulous choice. Very easy to order, goods came very quickly, would order again
8. Oktober 2026
Lovely choice of earrings
Lovely choice of earrings, good quality and fast delivery. Easy to use website and so nice to find just what I was looking for. Have used in the past and will use again.
28. September 2026
Very good communication
Very good communication, speedy delivery, lovely earrings and great gift wrapping supplies. Thank you!
1. September 2026
Antwort von Threader Earrings
Thank you so much, Anna! We’re really pleased you love your jewellery. We’re sorry it was a little smaller than you expected, but we hope you enjoy wearing it. Thank you for taking the time to leave us a lovely review!
Love these earrings
Love these earrings! Even prettier in person and arrived quickly.I'll definitely be ordering more.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Threader Earrings
Thank you so much, Winnie! We’re delighted you love your earrings and that they were even prettier in person. It’s lovely to hear they arrived quickly too - we’d be very happy to welcome you back again!
Beautiful
Earrings broke but got a full refund, still a little sad because they were very beautiful and would order them again but I paid a lot of customs to Belgium so, but great service
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Threader Earrings
Thank you so much for updating your review, Lore. We’re really sorry again that the earrings broke, but we’re glad we were able to put things right with a full refund. It’s lovely to hear that you thought they were beautiful. We’re equally frustrated by the additional customs costs that can come with sending orders to Belgium - it makes trading with our European customers much harder than we’d like. Thank you for your kind words about our service, and we really hope we can welcome you back again in the future.
Antwort von Threader Earrings
Thank you for your review, Swapnil! We’re really pleased you had a good experience with our site, and we appreciate you taking the time to leave us feedback.
Very pleased with earrings
A query with my ordering was kindly dealt with. The earrings were nicely packaged and as shown on the site. I am very pleased with them, thank you
19. Mai 2026
Antwort von Threader Earrings
Thank you so much, Jayne! We’re really pleased we could help with your query and that you’re happy with your earrings. It’s lovely to hear they arrived nicely packaged and just as expected. Thank you for taking the time to leave us such a kind review!
Absolutely love the earrings
Absolutely love the earrings! So pretty and exactly as expected. Great quality and very sparkly x
4. Mai 2026
Antwort von Threader Earrings
Thank you so much, Bella! We’re delighted you love your earrings and that they were just as you expected. It’s especially lovely to hear you’re happy with the quality and sparkle too. Thank you for such a lovely review! x
Excellent customer service.
Excellent customer service.
My enquiry regarding my order was answered promptly and a minor issue was resolved immediately. The earrings I ordered were great quality and I will be ordering again soon.
27. April 2026
Antwort von Threader Earrings
Thank you so much, Lynda! We’re really pleased we could get everything sorted quickly for you, and it’s lovely to hear you’re happy with the quality of your earrings. We really appreciate your kind words and look forward to welcoming you back again soon!
Really good purchase after I got sore…
Really good purchase after I got sore ears from wearing standard earrings
27. April 2026
Antwort von Threader Earrings
Thank you so much, Sarah! We’re really pleased you’re happy with your earrings and that you’ve found them more comfortable to wear. Thank you for taking the time to leave us a lovely review!
Received wrong chain, right one wrong one later, mathematical gaslight
Ordered a 20inch silver chain and recieved an 18inch chain, no replay from the email provided. After a couple weeks I recieved a reply after a third email, they said they were off on holiday and have then sent a week later a 20" chain I'm waiting for in the mail.
Chain arrived wrong size again, 20inches is 51cm as anyone that can convert units knows (50.8cm chain and 15-20mm on the clasp) instead of admitting they either don't have stock or a mistake, Jen said they measured it themselves... Well then you would know the chain is 1cm short which doesn't let it the pendant sit where it's supposed to when wearing a real 18inch chain as well.
1 stars for trying but should had been one for not learning metric to inches conversion and doubling down on the ignorance. Would had been 2 but I was ignored for 2-3 weeks saying they were on vacation but replied a few days after this was originally posted, I don't buy it.
If I ever order again I'll keep in mind all the sizes are wrong and the owners put stickers with incorrect metric to inches conversion to justify themselves? And then have to come here to not get ignored or told that 19.64 Inches is 20inches.
Mathematical gaslighting does NOT work Jen
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Threader Earrings
Thank you for your review. I am sorry that you remain unhappy, but I do need to clarify the full position, as this review does not accurately reflect the correspondence or the steps we have taken to resolve this matter.
You first contacted us at 3:41am on 6 April to say that the chain you had received was 18.5 inches. You emailed again at 3:45am with a comparison photo, saying it was “about 18.3-18.4 inches”. You then emailed again on 10 April saying it was an 18 inch chain. In later correspondence, however, you stated that the replacement chain measured 19.64–19.68 inches. These are not the same measurements, but in any event, when you first contacted us, we accepted what you said about the original chain in good faith because it had not been returned to us & we were therefore unable to check it ourselves.
At the time of your first emails, the shop was closed for a two-week holiday. This was clearly stated on the website at the top of every page & separately in other places, e.g. the basket. Despite the shop being closed, I replied to you from holiday on Friday 10 April, apologised & confirmed that we would provide a returns label & check stock for a replacement once I was back.
You then emailed again on 14 April & 17 April. On 17 April, shortly after returning from holiday & while catching up with orders & emails, I replied confirming that I had located a 20 inch 1.5mm cable chain for you. I measured that replacement chain myself before dispatch & it measured 20 inches end to end. I then sent that replacement chain to you at our expense, without requiring you to return the original chain first. I also enclosed a prepaid Royal Mail returns label for the original chain.
Royal Mail tracking shows that the replacement chain was delivered on 20 April. The prepaid returns label enclosed with it needed to be used by 24 April, but it was not used. We did not hear from you again until 27 April, when you said the replacement chain was also “1cm short”. You later stated that it measured 19.64 inches without the clasp & 19.68 inches with the clasp. That is inconsistent with your earlier repeated description of receiving an 18 inch chain & it is also not the measurement I recorded before sending the replacement, which was 20 inches end to end.
For clarity, the original order value was just £10 plus postage. The replacement chain sent to you was another Italian-manufactured sterling silver chain worth more than the original, & we did not ask you to pay the difference. At this point you have had both chains in your possession, while we have also paid the outgoing postage for the replacement, the first prepaid return label which was not used, & a further returns label because you said you did not have a printer.
We do not accept that we have acted unlawfully, dishonestly, or that we have “gaslit” you. We accepted your original complaint in good faith, sent a checked replacement at our own expense without first requiring the original item back, provided return postage, offered a further posted return label when the first label expired unused, & as you are still unhappy, we offered a full refund once both chains are returned.
We really do feel that we have done everything we reasonably could to resolve this issue. We receive very few complaints, but when we do, we always try to resolve them fairly, promptly & in good faith. In this case, we went beyond by sending a replacement at our own expense without first requiring the original item to be returned.
I am genuinely sorry that, despite all of this, you feel a 1-star review is appropriate for our small family business. Our position remains the same: please return both chains using the new label that will arrive with you on Friday. Once both chains are returned to us in their original condition, we will refund the original order in full, putting you back in the position you were in before ordering, with no financial loss to you.
Antwort von Threader Earrings
Thank you so much, Caroline! We’re delighted you’re happy with both the jewellery and the service. We really appreciate your lovely review!
Very happy customer
Love my climber ear rings and even nicer than in the photos. Ordered for presents and will be ordering some for me now ☺️. Arrived in good time too. Thank you threader earrings.
12. März 2026
Antwort von Threader Earrings
Thank you so much, Beth! We’re delighted you love your climber earrings - especially that they’re even nicer in person! We hope the presents were a hit too. Thank you for your lovely review! ☺️
Antwort von Threader Earrings
Thank you so much! We’re really pleased you’re happy with the choice of earrings and our prices. Thank you for taking the time to leave us such a lovely review!
great experience very fast delivery and…
great experience very fast delivery and great ring
21. November 2025
Antwort von Threader Earrings
Thank you so much! We’re really pleased you had a great experience and that your ring arrived quickly. It’s lovely to hear you’re happy with it - thank you for your review!
Antwort von Threader Earrings
Thank you so much! We’re really pleased you’re happy with your jewellery and that it arrived quickly. Thank you for taking the time to leave us a lovely review!
Earrings are really pretty.
Purchased earrings for a present for a friend as she loves the threader earrings. I am very happy with them, they are really pretty, I know my friend will love them.
Straight forward sale and delivery time was only a few days and arrived before I needed them. Very happy and would recommend. Thank you.
5. Jänner 2026
Antwort von Threader Earrings
Thank you so much, Nicky! We’re really pleased you’re happy with the earrings and that they arrived in plenty of time for your friend’s present. We hope she loves them too! Thank you for recommending us and for such a lovely review.
Lovely earrings well worth buying
26. Dezember 2025
Antwort von Threader Earrings
Thank you so much, Edna! We’re really pleased you’re happy with your earrings and think they were well worth buying. Thank you for your lovely review!
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