The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... Mehr ansehen
Unternehmen hat geantwortet
This was our first time ordering from Timbersource. We have been really impressed with the service, friendliness of team when we have emailed or spoken to them and the delivery driver arrived as ex... Mehr ansehen
Unternehmen hat geantwortet
Project is to refresh balcony slats. Suitable timber was available from Timbersource. Just need to cut to length and skim 2mm for correct thickness. Ideal wood for task. Delivery company failed to d... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Kontaktinformationen
Quarry Way, BA4 4RN, Waterlip, Vereinigtes Königreich
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4,6
Hervorragend
240 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Timbersource
Thank you for the fantastic review! We’re so glad to hear that the timber arrived quickly and met your expectations for quality. Our workshop team takes great pride in ensuring every piece is beautifully finished and, most importantly, straight and true. We appreciate your support and look forward to helping with your next project!
I was allowed to go in and select the…
I was allowed to go in and select the timber that I wanted
5. September 2025
Antwort von Timbersource
Thank you for the review! We know that for many projects, being able to see and feel the grain for yourself makes all the difference. We’re always happy to let our customers head into the yard and hand-select the pieces that are just right for them. We hope you enjoyed the visit and look forward to seeing you again soon!
Quality great - delivery not so.
Quality of product was exactly what I wanted.
Product was well packaged.
Quality of courier service left much to be desired
5. September 2025
Antwort von Timbersource
Thank you for your feedback. We’re glad to hear the timber was exactly what you were looking for and that our packaging stood up to the task. However, we are very sorry to hear that the courier service didn't meet those same high standards. We know that the delivery is the final, crucial step in your experience with us. We are currently reviewing our courier partnerships based on feedback like yours to ensure our delivery service matches the quality of our wood. We appreciate your patience and your support.
The perfect timber for the job l
The timber I was allowed to select was perfect for the application.
28. August 2025
Antwort von Timbersource
Thanks for the 5-star feedback! We believe in a hands-on approach, so we’re glad you were able to pick out exactly what you needed from our stock. We appreciate the support and can't wait to see what you create with it!
Very prompt delivery
Very prompt delivery. Good communication. Two lovely pieces of maple. I would definitely use Timbersource again.
1. September 2025
Antwort von Timbersource
We really appreciate the feedback! Hearing that you would 'definitely use Timbersource again' is the best compliment we could receive. We take a lot of pride in our stock selection and our delivery process, so we're thrilled you had such a smooth experience from start to finish. Enjoy working with that Maple!
Staff were very friendly and helpful
Staff were very friendly and helpful, and the product delivered was high quality, exceeding expectations.
1. September 2025
Antwort von Timbersource
We really appreciate the 5-star feedback! Our goal is always to provide high-quality products backed by friendly, expert advice. Knowing that we exceeded your expectations means a lot to the whole team here at Timbersource. Thank you for your support, and we hope to see you again soon
Antwort von Timbersource
Thanks for the feedback! We’re delighted to hear that you found our service efficient. We aim to make every order as smooth as possible for our customers. We hope to see you again soon!
"Unsorted" grade timber had large knot which had already fallen out :-(
I purchased a small amount of Scandinavian Redwood. This is advertised as "unsorted" grade but one of the boards I received had a large knot that had fallen out of the edge (I didn't spot this until I started working with the wood).
Despite choosing available "shop" standard sizes, rather than using the custom cutting service, this still (perhaps) took two week to prepare which seemed slow (I had assumed this was a matter of gathering a few standard size boards and telling me to come collect them. I say "perhaps" because the supplier didn't actually contact me to let me know I could come and collect the timber - I had to contact them to ask.
I was quite disappointed to be honest. I had used Timbersource once before (some years ago when they were based in Frome) and was very happy on that occasion.
28. August 2025
Shipping costs are to expensive
Shipping costs are to expensive, causing me to cancel my order as cost was more than price of timber.
7. August 2025
Very helpful customer support
Very helpful customer support. Prompt delivery with good communication.
Well done!
31. Juli 2025
Timbersource is excellent
The service, the value, the speed of delivery and the quality of the wood were all superb.
7. August 2025
The website is so easy to use in…
The website is so easy to use in particular the chance to change timbers during the process (very neat). Delivery is always very prompt.
I will be making another order very soon.
I totally recommend Timbersource
4. August 2025
Project is to refresh balcony slats
Project is to refresh balcony slats. Suitable timber was available from Timbersource. Just need to cut to length and skim 2mm for correct thickness. Ideal wood for task.
Delivery company failed to deliver on the due date (so 2 days waiting for the delivery) but this does not detract from the quality of the product.
4. August 2025
So easy
So easy, comes ready to use, extremely well packaged. Repeat customer many times.
28. Juli 2025
Antwort von Timbersource
Thank you for the fantastic review!
We're so happy to hear that our service is so easy for you, and that the timber you receive is ready to use and extremely well packaged. It means a lot to us that you're a repeat customer and continue to trust us with your projects.
We truly appreciate your business and look forward to serving you again!
The Timbersource Team
Perfect solution to my problem
I needed a short piece of softwood to replace a section of flooring that had been cut too short by a previous owner of my house. My options seemed to be to buy far more wood than I needed or to pay an extortionate price for delivery of a small piece. Timbersource had the perfect solution. A board cut exactly to size and delivered free within 48 hours.
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Timbersource
Thank you for the wonderful 5-star review!
We are so glad to hear that we were able to provide the perfect solution for your project. We understand how frustrating it can be to need a small piece of timber and face limited options, so we're happy we could provide a board cut exactly to size with rapid delivery.
It's great to know we could help you out.
Antwort von Timbersource
Thank you for your 5-star review!
We're so happy to hear that you found our website clear and our service prompt. We work hard to make the online experience and delivery process as smooth as possible, so your feedback is very much appreciated.
We look forward to serving you again in the future!
Samples ordered and arrived within a…
Samples ordered and arrived within a few days.
Thank you.
30. Juni 2025
Antwort von Timbersource
That's wonderful to hear! We're so glad your samples arrived within a few days and that you're happy with the speed of delivery.
Thanks for sharing your positive experience!
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