Am very Happy with the Service I received from Luke Thomas regards viewing my house and assessing my needs. I will do another review once the cleaner has been towards the end of this week.
Unternehmen hat geantwortet
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Das sagen Bewerter
Absolutely appalling service. Cleaner was good at her job but showed up a handful of times over a period of months. Every week was a different excuse. The company did zero management of the situation.... Mehr ansehen
Unternehmen hat geantwortet
Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her. Jade & Chelsea & CO are very h... Mehr ansehen
Unternehmen hat geantwortet
Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Kontaktinformationen
Vereinigtes Königreich
- info@timeforyou.co.uk
- timeforyou.cleaning
4,3
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Very efficient registration process and…
Very efficient registration process and they have appropriate policies and procedures in place
4. September 2026
Nick is pleasant and helpful
Nick is very thorough explaining their company process.
He was pleasant and helpful.
I was reassured that I will get the service I need.
3. September 2026
Antwort von Time For You .Cleaning
Hi Kary
Thank you for your lovely review for Time For You in Clitheroe!
We’re delighted to hear that Nick was friendly, helpful and took the time to explain everything clearly.
It’s great to know you feel reassured and confident about the service ahead.
Suzanne
Time For You Customer Services
Friendly manager
Friendly manager came to set up my cleaner. Which will be starting next week. Easy to set up.
1. September 2026
Antwort von Time For You .Cleaning
Hi James
Thank you for your lovely review for Time For You Egham!
We’re so pleased to hear that Luke made getting everything set up simple and straightforward.
We hope you’re just as happy with your new cleaner and wish you many happy cleans ahead.
Suzanne
Time For You Customer Services
Poor communication
I've thought long and hard about leaving this review, as I usually prefer to let things go and move on, but unfortunately my experience with this company still plays on my mind a few months on.
Initially, I had a really positive experience. Dawn was quick to respond, seemed professional and kind, and arranged a cleaner for me very quickly. Having recently had my baby, we had fallen behind with the cleaning, so I was looking for a deep clean to get us back on track, followed by a regular maintenance clean.
Unfortunately, during the couple of months we used the service, two cleaners left for personal reasons. Initially, Dawn was helpful and supportive when this happened. However, I was then quite abruptly informed that I would not be receiving a new cleaner and that I would receive a refund for the admin fee for our current quarter.
This was when the issues really began. I followed up by email, politely asking whether there was anything I needed to know about why I had lost two cleaners in such a short space of time, but I received no response. My husband then also had to spend a considerable amount of time chasing the refund that was owed to us.
I appreciate that cleaners may leave for personal reasons and that circumstances can change, but I was disappointed by the lack of communication and the way the situation was handled, particularly after such a positive start.
Honestly, my experience with Time for You has put me off using another cleaning company for the time being.
Overall, a positive start, but unfortunately an unreliable service and disappointing communication towards the end.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Time For You .Cleaning
Hi Jemma
Thank you for taking the time to share your experience. We’re sorry that, after such a positive start, the service came to an end in a way that left you disappointed.
Unfortunately, both cleaners became unable to continue due to entirely separate and unforeseen personal circumstances. At the time, Dawn was also recovering from surgery and made you aware she had temporarily paused cleaner recruitment, which meant there simply wasn’t another suitable cleaner available to offer you.
We’re sorry if the communication around this could have been better. Dawn did explain the situation and confirmed that your quarterly payment would be refunded in full within 3–5 working days. Our records show that the refund was completed within that timeframe, and you were actually refunded an amount which was more than the balance on your account as a courtesy for any inconvenience. Dawn also responded to your follow-up on the fifth working day.
We do appreciate how frustrating it must have been to lose two cleaners in a relatively short period, particularly when the service had initially worked well for you, and we’re sorry that circumstances meant it couldn’t continue.
We wish you and your family all the very best.
Suzanne
Time For you Customer Services
By far the worst company I’ve ever…
By far the worst company I’ve ever dealt with. Extremely disappointing, Unprofessional and arrogant. I was let down 3 times by three different cleaners contracted to the St Helens/wigan branch and not once was an apology made by head of the Company, when a cleaner did commit to a weekly clean, I was really disappointed by the level of cleanliness, though she was a lovely girl and therefore, had asked for another permanent cleaner to take over weekly clean. That cleaner wanted to bring her child on the job who was unwell - and defeats the ‘job’ part as I understand her child will need supervision so would not fulfil the work effectively.
After such disappointing experiences over the weeks I’d asked to cancel the contract though I’d paid an upfront fee (that I was prepared to loose) not once have I received an apology off the branch owner, Amanda. Professionalism, commitment and great customer service starts with managerial leadership which is clearly not in place and that’s why the cleaners don’t follow high standards
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Time For You .Cleaning
Hi Yasmin
I am sorry that you have had a disappointing experience, in order to try and help, I have reached out to Amanda and she has asked me to post the below as a reply
Suzanne
Time For You Customer Services
Hi Yasmin,
I’m sorry you were disappointed with your experience, but I do feel some important context is missing from your review.
You had the same cleaner for approximately 6–8 weeks before raising concerns about the standard of cleaning. Unfortunately, she also felt unable to continue as the lists of tasks being provided were not achievable within the agreed two-hour rotational clean.
We immediately worked to find a replacement. Sophia agreed to provide an interim clean while another permanent cleaner was arranged. When an unexpected childcare issue meant Sophia asked whether her child could accompany her, you understandably declined.
I immediately arranged for your new permanent cleaner, Jamie, to start early and attend the following day. Unfortunately, we received your cancellation before I had the opportunity to confirm this with you.
I completely appreciate that changes of cleaner are frustrating, and I’m sorry we weren’t ultimately able to provide a service you were happy with. However, I don’t feel it is fair to suggest your concerns were ignored, we acted on them immediately and had another cleaner ready to attend the following day.
Amanda
Business Owner St Helens and Wigan
Abysmal Customer Service - agreed refund not paid 5 months in
I was quite happy with the service and our regular cleaner Rob was really good. The office side not great but not a major issue in that sometimes replacement cleaners for holiday cover had to be chased for. Rob again was great in making sure we weren't put out. However, our circumstances changed and I needed to cancel. I called in before the next DD was due. They couldn't do anything over the phone and said the manager would call me back. Nothing. I followed up via email but it was after money went out. This time Zed was responsive and agreed the refund minus the 1 month notice. Multiple emails and calls in post that and I have had 0 response to any of them. This is now months and also includes an online complaint to head office with nothing but an automated acknowledgment. I was told yet again this week when I called that Zed would call back in the morning - nothing. My conclusion is that it was a deliberate ignoring of my first call to take my money. Cleaners they have are great but their practices to take and keep money feels like a scam. I also didn't realise until recently that the exorbitant quarterly DD goes 100% to the franchise / managers - I thought a small % would also go to the cleaners. It's a massive shame as I would have re-booked them in the future but their lack of professionalism and shoddy service have completely changed my mind.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Time For You .Cleaning
Dear Sharan
Thank you for your feedback. We’re sorry for the delay in processing your refund and for the frustration this caused.
The delay was due to a genuine oversight by the franchise owner, who was dealing with the very difficult personal circumstances following the loss of his younger sister at the time. While this does not excuse the delay, it does explain the circumstances behind it, and we sincerely regret that the refund was not dealt with sooner.
The refund has now been made in full, and an apology has also been made directly. We would like to reassure you that there was never any intention to withhold your money.
We’re pleased you were happy with your regular cleaner and are sorry that your overall experience with the office did not meet the same standard.
Suzanne
Time For You Customer Services
I have been using their service in the…
I have been using their service in the Newton Mearns, Glasgow area!
The most pathetic customer communication I have ever experienced. The cleaner they provided was just ok however the way the manager or franchise owner (or whatever) managed the contract and handled the communication was such a disappointment. I am asking whether any arrangements are made for cleaning this week and he is telling me my contract is cancelled as it is 1-month in arrears. How and why did that happen and most importantly you should manage it proactively so that it never ends up being in-active. On top of that, I am telling you that I'd like to continue so please arrange someone for this week and instead of renewing the contract and arranging someone he is again replying back with the same nonsense: "The domestic cleaning service arrangement that you had with our business has now ended"
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Time For You .Cleaning
Hi Ab
We’re sorry to hear you’re unhappy with the communication.
Unfortunately, when an account falls into arrears and the agreement ends, we are unable to continue arranging cleaning visits.
We appreciate your feedback and are sorry the service did not meet your expectations.
Suzanne
Time For You Customer Services
Marieannette was very business like yet…
Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bodes well for the future.
8. August 2026
Antwort von Time For You .Cleaning
Hi Alice
Thank you for your lovely review.
We’re delighted to hear that Marieannette in our Belfast local office took the time to understand your situation and find a cleaner who was a good match for your needs.
We hope you continue to enjoy the service!
Suzanne
Time For You Customer Services
Lovely young lady named Angie cleaned…
Lovely young lady named Angie cleaned very thoroughly & look forward to seeing her again
3. August 2026
We’ve had a great experience with Time…
We’ve had a great experience with Time For You Cleaning. Mia visited my dad’s property, assessed what was needed, and made all the necessary arrangements quickly and efficiently. When the originally arranged cleaner had to stop due to circumstances beyond anyone’s control, Mia promptly organised a replacement with minimal disruption.
Jenna, the replacement cleaner, has been excellent and does a thorough, high-quality clean. The whole process has been professional, responsive, and well managed. I would happily recommend Time For You Cleaning to others looking for a reliable cleaning service.
1. Juli 2026
Antwort von Time For You .Cleaning
Hi Matthew
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Mia at our Northampton local office was able to make the whole process smooth and straightforward for you and your dad, especially when a replacement cleaner was needed at short notice.
It’s also fantastic to hear that Jenna is doing such a thorough, high-quality job. We’ll be sure to pass your lovely feedback on to both Mia and Jenna.
Thank you again for your recommendation and for choosing Time For You Cleaning.
Suzanne
Time For You Customer Services
Jane Leaver is professional
Jane Leaver is professional, efficient with a pleasant manner, making it easy to trust her and proceed with the cleaning plan.
10. August 2026
Antwort von Time For You .Cleaning
Hi Jennifer
Thank you so much for your lovely review. We’re delighted to hear that Jane made such a positive impression with her professional, efficient and friendly approach.
It’s wonderful to know that you felt confident and comfortable moving forward with your cleaning plan.
We really appreciate you taking the time to share your experience.
Suzanne
Time For You Customer Services
The service to be provided was clearly…
The service to be provided was clearly explained and all questions answered
6. August 2026
Antwort von Time For You .Cleaning
Hi Colin
Thank you so much for your kind review. We’re delighted to hear that Stephen at the local office in Chelmsford took the time to clearly explain the service and answer all your questions.
We really appreciate your feedback and will be sure to pass your lovely comments on to him.
Suzanne
Time For You Customer Services
Very good communications and clear on…
Very good communications and clear on the service we are to expect
6. August 2026
Antwort von Time For You .Cleaning
Hi Elizabeth
Thank you for your lovely feedback!
We're delighted to hear that Janet at our Hull local office provided great communication and clearly explained the service you can expect.
We'll be sure to pass on your kind words to her!
Suzanne
Time For You Customer Services
Antwort von Time For You .Cleaning
Hi Sarah
Thank you for your lovely feedback! We're pleased to hear you've had a positive experience with Samantha and our West Lothian office so far.
Hopefully, it won't be long before you're matched with the right cleaner for your home. 🤗
Suzanne
Time For You Customer Services
Consistent and reliable
I’ve been using them for over 2 years. Had a very positive experience. Our usual cleaner is amazing, thorough but quick and very flexible. When you account for both cleaner and agency fees, the total is reasonable/normal price for cleaner nowadays. I get 2 hours every other week. I really like that they arrange a cover whenever our usual cleaner is on holidays as reliability has been an issue before when I used single cleaner services and then another agency. Actually we liked their services so much, we decided to use their commercial arm to clean our business too.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Time For You .Cleaning
Thank you, Agnieszka, for such a wonderful review and for choosing Time For You for over two years!
We're delighted to hear how happy you've been with your cleaner and the reliable service you've received.
We've requested a little more information to help us locate your details so we can make sure your lovely feedback is passed on to the right local team and, of course, your amazing cleaner.
Thank you again for your continued support!
Suzanne
Time For You Customer Services
Friendly and Professional
Julie explained things very clearly. Julie was very friendly and professional at the same time. I have mobility difficulties and it is hard admitting you need help and inviting someone you don’t know into your home. But Julie made me feel very much at ease.
4. August 2026
Antwort von Time For You .Cleaning
Hi Andrew
Thank you for such a lovely review. We're so pleased to hear that Julie at our Fylde office made you feel comfortable and at ease.
We understand that inviting someone into your home can feel daunting, so it's wonderful to hear that Julie's friendly and professional approach gave you reassurance.
We'll be sure to pass on your kind words!
Suzanne
Time For You Customer Services
Friendly and efficient service and…
Friendly and efficient service and everything very well explained.
4. August 2026
Antwort von Time For You .Cleaning
Hi Lisa
Thank you for your kind review.
We're delighted to hear you found our Woking team friendly, efficient, and that everything was explained clearly and I will be sure to pass your kind words onto Sophie and team team.
We really appreciate your feedback and look forward to helping you with all your domestic cleaning needs in future!
Suzanne
Time For You Customer Services
Antwort von Time For You .Cleaning
Hi Chris
Thank you for your lovely review.
We're delighted to hear that Julie and the team at our Fylde office provided such a polite and professional service, and that they took the time to explain everything in detail.
We'll be sure to pass on your kind words and please let us know if there is anything else we can do to help you!
Suzanne
Time For You Customer Services
No to this company
This is a franchise company who do not personally know their individual cleaners . You also need to pay an additional fee just to sign up - excess of £200, so unnecessary. I have been personally mislead by this company and received poor service.
3. August 2025
Bewertung ohne vorherige Einladung
Antwort von Time For You .Cleaning
Thank you for your feedback. We're sorry to hear you feel this way.
We would like to clarify that we personally know every cleaner we recommend, as each is interviewed in their own home before any work is allocated. We also do not charge any additional sign-up fees.
We asked for further details so we could investigate your account and contact both you and the local office, but unfortunately we have not received a response.
Suzanne
Time For You Customer Services
Wasn’t good, couldn’t get money back
Used this service in Tooting but wasn’t great. First arranged cleaner left early and I didn’t feel like they did a good job. So requested a different person, but second cleaner cancelled very last-minute the first two arranged cleans (once around an hour before, the other time around 10:30 the night before) so I just gave up with it then. Tried to get my money back but no luck because of the contract. Fair enough the contract was quite clear, but thought they might make an exception.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Time For You .Cleaning
I'm sorry your experience in Tooting didn't go as it should have. A cleaner leaving early and then last-minute cancellations isn't the standard we aim for.
We're currently investigating and liaising with the local branch to establish where things went wrong and will post a response once they have returned with an answer.
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