Titan Bewertungen 

I used Titan Email through Hostinger for my business email. My experience has resulted in the loss of 12 business mailboxes.

Without any prior warning that I received, all 12 mailboxes became inaccessible. I was given no opportunity to back up or migrate the mailboxes before they disappeared. I only discovered the full extent of the problem roughly two weeks later.

I contacted both Hostinger and Titan seeking recovery and, just as importantly, an explanation of what happened. I have now been told that the email data cannot be recovered. I have also been unable to obtain historical records clearly explaining when the 12 mailboxes were deleted, what triggered the deletion, or what happened to the associated data.

This is particularly concerning because Titan was the actual email platform handling these business mailboxes. I expected an email provider to have sufficient account, provisioning and deletion records to explain such a serious loss, even if the service itself had been purchased through a hosting partner.

I am asking Titan to provide a documented explanation of:

• when the mailboxes were deleted;
• what triggered the deletion;
• what notifications were generated before deletion;
• what retention/recovery policy applied at the time; and
• whether any logs, metadata or other historical records still exist.

My warning to other businesses: if you use Titan Email through Hostinger or another hosting partner, do not assume your provider relationship protects your historical email. Based on my experience, keep an independent backup outside both companies and make sure you understand exactly what happens to your mailboxes if the underlying subscription or hosting arrangement changes.

Twelve business mailboxes should not be able to disappear without the customer receiving a clear advance warning and, afterward, a clear explanation of exactly what happened.

La interfaz web de su correo es una auténtica bazofia, ni siquiera tiene un botón cerrar sesión. Parece Windows 8 pero en versión web.

Their webmail interface is absolute garbage; it doesn't even have a log-out button. It looks like Windows 8, but the web version.

Absolutely horrendous service. Emails stop working for days at a time and customer service are hopeless.

I do not recommend. They will force you pay more money constantly to update your plan.

Avoid at all costs.

When you give up your domain you can't get any emails. Would not allow me to move my email to my new domain in 21 century this should a simple thing to do.

I have to pay to schedule messages?

All my previous created folders are missing.

The whole idea of capitalizing on pre-existing features (requiring individuals to upgrade for the same) is entirely greedy and does not in any way solve a problem. Only creates problems that already had a perfect solution in place.

This is an excerpt of the shit talk i had with this Titan. Absolutely illegal shutdowns, they don´tz investigate a shit, they just shut your acc down, although you ´re a paying customer. I´ve never seen this before. Try to evade this mail provider at all costs if you ´ve a business that reuqires an uninterrupted service:

Have fun with their incompetence:

Dear Titan Email / Namesilo Support Team,
We are writing to urgently appeal the suspension of our mail account under the domain rk-beratungsgesellschaft.de. We were informed that the suspension was triggered by alleged spam activities and a claim of impersonation regarding another agency. Both accusations are entirely groundless and you whether didn´t thoroughly investigate into this matter before blocking our domain nor did you reach out to us first what is a severe case of negligence.
Please find our statement and clarification regarding these points below:
1. Proof of Legitimacy (No Impersonation)
Our company, RK-Beratung, is a registered business based in Düsseldorf (Anschrift: Königsallee 6-8, 40212 Düsseldorf).
The company you are confusing us with is "R+K Unternehmensberatung GmbH", located in Renningen.
We have absolutely no connection to this entity, nor do we try to impersonate them. We operate under our own legitimate brand, domain, and regional presence in Düsseldorf.
We added an excerpt from the commerical register and two screenshots clearly showing that the reporter is a retard, if he claims we would impersonate a completely different business.
2. Clarification of Outbound Emails (No Spam)
The volume of outgoing emails was not spam, but part of a standard recruitment process.
We recently opened several job positions and received over 150 applications from various candidates.
These applicants were contacted regarding their application status.
Example case: An applicant named Selina Janke (xxx) applied for a minijob via our portal. When contacted, automated system logs or accidental/malicious clicks on the spam button by a few candidates might have occurred. However, every single recipient was an active applicant who initiated contact.
3. Formal Dispute and Notice of Liability for Damages
We hereby formally contest this suspension. Suspending a corporate domain based solely on two or three accidental spam clicks and an unverified allegation of impersonation—without any prior investigation, warning, or verification with us—constitutes gross negligence.
This premature and unjustified blocking is currently causing severe disruption to our daily business operations and active customer relations.
Be advised that we are prepared to take immediate and massive legal action against Titan. If our services are not fully reinstated without delay, we will hold your company legally and financially liable for all commercial damages, lost revenue, and operational losses resulting from this negligent suspension.
We have attached screenshots of our HR backend, the applicant tracking system, and our official company website imprint to verify our identity.
We expect an immediate review and the instant reinstatement of our email accounts.
Best regards,
Jens Zimmermann (CTO)
RK-Beratung
Königsallee 6-8
40212 Düsseldorf

Terrible experience with Titan Email – emails keep disappearing

My experience with Titan Email has been extremely frustrating and completely unacceptable for a business email service.

The biggest issue is that **emails keep disappearing/deleting from my mailbox**. I have specifically checked my settings and **there is no automatic deletion setting, rule or configuration on my side that should be causing emails to be removed**.

Despite this, Titan support keeps blaming my domain host instead of properly investigating and resolving the problem. I have repeatedly been pushed back and forth, while the actual issue remains unresolved.

For a business, this is a serious problem. Emails contain important client communication, invoices, documents, enquiries and records. I should not have to worry that an email I received today may simply be gone when I need it later.

What makes the experience worse is the lack of accountability. Instead of taking ownership of the issue and finding the cause, the blame keeps being shifted elsewhere.

I would not recommend Titan Email for a business that relies on dependable email communication and proper email retention. I am now moving away from Titan because I cannot run a business while constantly worrying about important emails disappearing.

I had an excellent support experience with Titan. Snedan was incredibly patient, knowledgeable, and responsive throughout the entire process. He helped me correctly configure my DNS records and made sure my domain issue was fully resolved before closing the case.

What stood out the most was his professionalism, clear communication, and willingness to go the extra mile to ensure everything worked perfectly. It’s rare to receive such dedicated customer support.

Thank you, Snedan, and the Titan Support team, for the outstanding service. I highly recommend Titan to anyone looking for reliable email hosting backed by exceptional customer support.

A one star would not be fair. The email service works and emails are delivered. We keep using this service, because it's for free with our Hostinger account. Otherwise we would have left, because we get crazy about all the popups! It's so annoying. You also seem to be not able to switch this off. Sometimes you're in the middle of writing an email, and out of nowhere a popup appears to 'try out' something or to upgrade. Or with no reason, you're typing a message and jumps back to the beginning of your email. Super frustrating...

This is not a great system. The amount of IMPORTANT email which I DON'T RECEIVE is ridiculous. I have 2 clients and their emails are always marked as Spam yet they are from large educational institutions. I have to repeatedly go into Spam and move them to Inbox - yet, I get a ton of emails about redesigning my website or asking me if I need Google ad services and these are never marked as spam. I wish my hosting company never moved to Titan,

2 stars — Real potential, serious product gaps

We used Titan Email for our company of 20 employees and recently migrated away to Microsoft 365. This review reflects our honest experience.

WHAT DOESN'T WORK

Calendar integration with Outlook is broken. Calendar invites sent through Titan do not generate proper Accept/Decline functionality in Outlook — a standard feature of every major email platform. This isn't a fringe issue; it's documented extensively on Titan's own feedback portal at titanmail.canny.io, where users have been requesting a fix for years with no resolution. For a business that schedules client meetings and contractor visits daily, this was an ongoing operational problem throughout our subscription.

Calendar export doesn't exist. Titan's documentation implies you can export calendar data, but the iCal feature is read-only — there is no downloadable .ics file. This caused real confusion during our migration when we instructed staff to export their calendars and the option simply wasn't there.

IMAP access is cut the moment you switch providers. When we updated our MX records to Microsoft 365, Titan immediately severed IMAP access to our domain with no warning and no grace period. For a brief and stressful window, the historical email of 18 employees was inaccessible for migration. There is no native export tool to fall back on. This is an unacceptable data portability policy.

WHAT DOES WORK

To their credit, when we submitted an urgent support request during our migration crisis, their representative Yash H responded quickly and professionally with exactly the information we needed. That response saved our migration. Titan's human support team is genuinely their strongest asset.

The interface is clean, pricing is competitive, and for basic email use it works fine.

BOTTOM LINE

If your team uses Outlook and relies on calendar invites — and most professional businesses do — Titan is not the right platform. These are not edge case complaints; they are fundamental gaps in a product marketed to professional businesses. Until Titan addresses Outlook calendar compatibility and data portability, we cannot recommend it for business use.

S&S Luxury Homes — Durham, NC

Fairly intuitive but definitely a cluttered setup offering no ability to remove or hide options that you will never use. Also to logout you need to scroll to the bottom of an option screen which wastes time for users who. Also it is not effectively stopping the spam as I was told it would. It does offer light and dark settings but there is too little contrast between the print and the background making it difficult to find which email you are looking for quickly.

Unfortunately I was unwittingly signed up with this lot when I thought I was buying an email service for my Wordpress website with Wordpress. Emails ground to a halt immediately as inevitably each time I send a mailshot a few addresses have changed and that instantly leads to service suspended. Read other reviews from people I see have similar issue and avoid at all costs if you can.

I've had multiple issues of the company shutting down the email I use for my business for things that are not my fault. One being being that request me to send them emails but give me the wrong email address. This provider suspends your email for this. I've also been lied about by someone who asked for an email from me and been marked as spam. I've been suspended for that. They do not treat their paying customers well and suspend over things out of their clients' control. I would not recommend them and will be looking for a new provider.

They are the worst email provider service. They forget you are the customer. They are so paranoid about customers sending spam that they make it impossible to do business that has nothing to do with spam. They just take the receiver's word when nothing is sent out that wasn't requested. People just forget they requested information. You also can't send out the amount of emails you need without them complaining and blocking you. The penalties and the so quick to believe a receiver when they say it's spam, are huge reasons not to use them. Find an email that realizes you pay them, and they need to not be so quick to slap on penalties and bans when you've done nothing wrong or spammed anyone.

Great service, but insanely priced, I did not renew my subscription unfortunately.

worst email provider for coldemail.

I bought them on hostinger and didnt even use the emails when they banned (the only emails that where sent are warmups from reachinbox).

But the worst part is the banned without telling me, I just noticed 8 months later after buying and creating those emails.

I had an issue with emails being blocked.

Bluehost are meant to support the account but did nothing.

Titan were difficult to contact but did fix the issue quickly one I got through to them.

We use Titan through Bluehost.

Suddenly we can't send emails that contain our website domain.

It has been six days now and there is literally no support.

We never send spam and are nowhere near the Titan thresholds.