Strange policy where if you buy something in a toast store, their customer services insist you contact that store directly for issues with the product. Have been a long term customer but latest aut... Mehr ansehen
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Das sagen Bewerter
Outstanding customer service from online team - Debbie, Mohammed and Chelsey. Item sold out online and they advised me to get in touch in a couple of weeks in case restocked/ returned by another cust... Mehr ansehen
Unternehmen hat geantwortet
I've shopped with TOAST for a while and appreciate the quality of their clothes and homewares, fast delivery and easy returns. But what has prompted me to write this overdue review is the way they han... Mehr ansehen
Unternehmen hat geantwortet
I cannot speak highly enough of my experience of working with Toast. Service is amazing, staff are incredibly helpful and quality outstanding. I feel I can shop with absolute confidence despite the fa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
TOAST is a British lifestyle brand renowned for quality, craftsmanship and timeless design. Our clothing, homeware and accessories are produced in collaboration with artisans, weavers, and mills from across the globe.
Kontaktinformationen
Vereinigtes Königreich
- 0333 400 5200
- contact@toa.st
- toa.st
3,5
Akzeptabel
480 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Beautifully made clothing
Beautifully made clothing, very comfortable but elegant. Thank you for a fantastic service
4. April 2026
Bewertung ohne vorherige Einladung
Outstanding customer service
Outstanding customer service from online team - Debbie, Mohammed and Chelsey. Item sold out online and they advised me to get in touch in a couple of weeks in case restocked/ returned by another customer. And a few weeks later I got back in touch and sure enough they had it so managed to get a coveted jacket that I know i will treasure. They were all so helpful, prompt and professional, lovely service at the level I would expect from a quality store like Toast. They also advised me of a store that may still have in stock a knitted hood i also wanted but they did not have in stock, and sure enough I called the store who were also so helpful to hunt down the item out the back and are sending to me. Thrilled with the service and my purchases from Toast
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you so much for your lovely review. We really appreciate you taking the time to share your experience.
Regards,
TOAST
Only in-store returns?
Strange policy where if you buy something in a toast store, their customer services insist you contact that store directly for issues with the product. Have been a long term customer but latest autumn knitwear bobbled horribly and they are going in the bin. I’ve had other jumpers that have been fine so perhaps was unlucky but unlikely to purchase their knits again.
I don’t think I can reply and leave my
Email publicly - I’m happy for you to contact trustpilot and get it.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to leave a review. I’m really sorry to hear about your experience. If you can reply to this review with your email address, we’ll get in touch with you directly to resolve this for you.
Kind regards,
TOAST
I placed an order with a mistake that…
I placed an order with a mistake that needed to be rectified I used the the live chat where it was all put right within minutes absolutely brilliant love this company so helpful.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you so much for your lovely review. We really appreciate you taking the time to share your experience.
Regards,
TOAST
I am from Canada
I am from Canada. I did not realize that the brokerage fees would have been so high, therefore, I had no choice but to have to return my purchase. I contacted Toast and they did not hesitate to help me. The parcel was returned to them and the service was excellent. I received my refund. Thank you Toast, I love your stuff!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you so much for your review!
We really appreciate you sharing your experience. We’re sorry to hear that the brokerage fees from Canada were higher than expected — we completely understand why you needed to return your purchase.
Thank you again for your kind words.
Regards,
TOAST
Amazing service and quality
I cannot speak highly enough of my experience of working with Toast. Service is amazing, staff are incredibly helpful and quality outstanding. I feel I can shop with absolute confidence despite the fact that they are half a world away.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Julie,
Thank you for taking the time to write your lovely review. We are delighted to hear that your experience with TOAST has been so positive and you feel confident in in us.
Kind Regards,
TOAST.
Love a bit of Toast
Love a bit of Toast! Had a very prompt reply to a recent question and got the answer I hoped for! Have bought mostly dresses and footwear over the past few years and so far I still have every item.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Jane,
Thank you for sharing such a lovely review. We are pleased to hear that you have enjoyed your TOAST pieces over the years, and that our team could help with your recent query so promptly.
Kind Regards,
TOAST.
Superb Customer Service
I've shopped with TOAST for a while and appreciate the quality of their clothes and homewares, fast delivery and easy returns. But what has prompted me to write this overdue review is the way they handled an issue with a pair of boots I'd bought a couple of years earlier. I honestly didn't expect much, given the passage of time, but they went so far above and beyond to resolve the issue that I was astonished and delighted. They also took the time to give me some helpful advice along the way. It's rare to feel that a company genuinely values you as a customer. TOAST absolutely did and I can't thank them enough.
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Anna,
Thank you for taking the time to share this generous review. We are delighted to hear that you have enjoyed our clothing, homeware and service over the years, and especially pleased that our team could support you with your boots.
We hope you continue to enjoy your TOAST pieces for many years to come and thank you for being a valued member of our TOAST community.
Kind Regards,
TOAST.
Toast has been great to work with
Toast has been great to work with - I made an error ordering and they have really helped correct it. Great company!
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your valued thoughts with us.
We are pleased to hear our customer service team were able to support you.
Kind Regards,
TOAST.
Wonderful service
I have been trying to resolve a problem with Canada Border Services regarding a refund of duty and taxes - not a problem of Toast but of bureaucracy here. The assistance I have had from Toast has been outstanding, so very helpful and kind.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Elise,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that our team could support you through such a frustrating situation.
Kind Regards,
TOAST.
No refund despite costly DHL return charge
Refund received today thank you.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hi Mary,
Thank you for taking the time to share your experience with us. We are truly sorry that your return has not been as smooth and we completely understand how frustrating this delay must feel.
Once a parcel reaches our warehouse, returns can take up to 10 working days to be processed. However, as we can see that other returns from the same delivery date have already been completed, we have treated yours as a lost return so that we could resolve this for you without further delay. Your refund has now been issued, and we have also refunded your shipping fee in recognition of the inconvenience caused.
Thank you again for bringing this to our attention. We are grateful for your patience, and are sorry that this experience fell short of what you should expect from TOAST.
Kind Regards,
TOAST.
Thanks for a swift response and…
Thanks for a swift response and reassurance
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to review, Margaret.
Kind Regards,
TOAST.
The customer service is brisk and cold
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Vanessa,
Thank you for sharing your feedback. We are sorry to hear this.
If you have the time to provide further feedback, please contact us via email contact@toa.st and we can look into how we can improve your experience with us.
Kind Regards,
TOAST.
Delivery delay
Prompt and courteous response regarding a mis-delivered package.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you so much for your review.
We are glad we could provide a prompt and courteous response regarding your mis‑delivered package. Your feedback is truly appreciated.
Regards,
TOAST
Just underwhelmed by customer service
Just underwhelmed by customer service. They do well in helping you out in finding things etc, but I have a pair of trousers that have torn at a pocket seam after 3 months of owning. They’ve said they’ll inspect them and maybe refund if they’re found to be at fault… not sure who else could have been at fault… are the pockets not meant to be used?
Additionally (and more to the point of my feeling underwhelmed) I’ve explained that I originally ordered two pairs in the same size, one black one brown, and that despite being the “same size” the brown fit beautifully and the black didn’t. Couple of cm difference in them. I asked if toast found themselves to be at fault after their investigations if I could have the trousers back, or if I could be helped finding a pair with the same fit. This was ignored, and I was told either I could return them or not. Sigh. The trousers are £145, not cheap. But beloved. Other companies just feel so much more generous in their customer care.
But still no comment in if I could have the faulty trousers back (if toast’s internal investigations find themselves to be at fault) so I could at least mend them and keep wearing.
Have had to resort to buying three pairs of the same piece on my credit card before returning the pocket ripped pair in the hopes that one of them is the same size, as toast are unable to do this themselves…? Just a weird onus to put on the customer.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment, and we understand how frustrating this experience must feel, especially with a pair of trousers you love.
When an item develops damage, we do ask to inspect it first so that we can determine whether the issue is due to a manufacturing fault or an external factor. If we identify a manufacturing fault, we need to raise this with our supplier to ensure the issue is addressed and prevented going forward. We appreciate that this can feel disheartening when you believe the issue is quality‑related, and we want to reassure you that if our inspection confirms a manufacturing fault, we will of course arrange a full refund.
Regarding the difference in fit between the two pairs: all TOAST garments allow for a tolerance of 1–3cm, and this can mean that repeated styles may not fit exactly the same from season to season. Because of this natural variation, we’re unable to measure multiple items to match an exact fit unless the measurements fall outside that tolerance. We understand this isn’t always the answer hoped for, especially when you are trying to replace a much‑loved piece, however if you do live locally to one of our TOAST stores, you can pop in to try the style on.
We are sorry again for any disappointment caused and appreciate you sharing your experience as it helps us improve the service we offer.
Kind Regards,
TOAST.
I placed an order
I placed an order. I received an email stating my order had been processed and was on its way. When It arrived 3/4 of the order was missing. I was told this was Human Error and now the items were out of stock.
Offered a refund. Not the outcome I had hoped for
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Joanne,
Thank you for your feedback and review.
Please could you provide your order number so we can look into this further to prevent this happening again?
Kind Regards,
TOAST.
I bought the long linen shirt dress…
I bought the long linen shirt dress while in hospital so it was waiting my return home
I LOVE it PLEASE PLEASE can you repeat in other colours
I BOUGHT the blue and white crinkle cotton dress at the same time Lovely but not as fantastic as the linen shirt dress !!!
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Didie,
Thank you for taking the time to share your thoughts. We are pleased to hear you love this style and have passed your feedback along to our production team.
Kind Regards,
TOAST.
The delivery was on time
The delivery was on time, exactly when I expected it
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you you for taking the time to leave your feedback, Oksana.
Kind Regards,
TOAST.
Very prompt response with exactly the…
Very prompt response with exactly the information I needed.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your kind review Jennifer.
Kind Regards,
TOAST.
Great Clothing - Very Poor Shipping
Great Clothing - Dreadful Shipping Service.
I’ve had a few issues over the last couple of years with Toast shipping. Even using next day, items arrive late.
This time, after spending £400 in the sale, I’ve now been waiting for 6 days for delivery, and the Royal Mail update is that the delivery is due to commence on Day 7. So - late for a birthday.
7 days - really Toast? And using the excuse ‘it’s a bit busy due to the sale’ - it’s simply not acceptable. 7 days to delivery, using Royal Mail 48hr in 2026 - how on earth did you manage this one?
Again - great clothes, but the warehouse SOP needs a rewrite.
* as an update to the reply from Toast. Notice of dispatch (48hr delivery), was received at 16.58, 25.03.26. Royal Mail did not receive the parcel until the morning of 26.03.26, and it’s still in South Wales. So - not 24hr as stated below, and most certainly would not have been delivered to me by 26.03.26.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for getting in touch and for sharing your feedback.
Updated reply- Thank you for your update. I’m sorry for the delay and the confusion around the tracking information. We will look into this with our warehouse and Royal Mail to understand what happened. We can see that your tracking has now updated to advise: “As requested, if no one’s home, we’ll deliver your item to your chosen Safeplace on 28‑03‑2026. We’ll let you know when it’s delivered.”
If you need any further help, please feel free to contact us directly.
I’ve taken a look into your order, and I can see it was placed on the 21st with our standard delivery service of 3–4 working days. Our warehouse dispatched it on the 25th, and due to the weekend, this unfortunately took a little longer than expected as it is not considered a working day. Your parcel was dispatched via Royal Mail 24‑hour delivery, so we would have expected it to reach you on the 26th.
We will reach out to you directly to check whether your order has now arrived. If not, we can look into this further with you and investigate the delay with Royal Mail.
I completely understand how frustrating this experience has been, especially when you were relying on your order arriving in time for a birthday. While we’re glad to hear you love our clothing, I’m truly sorry that the shipping service has let you down on this occasion.
Please be assured that your feedback is being taken seriously and shared with the relevant teams.
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