A very good platform. I got a great promotional rate on my first transfer. The standard rates are good, but not always the absolute best on the market. Still, very dependable.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Tonio offers a simple service, but it didn’t quite meet my expectations. Transfers are fast, but the fees are higher than I anticipated, and I wasn’t impressed with the exchange rates either. It’s fin... Mehr ansehen
Unternehmen hat geantwortet
The service is decent, but the platform could benefit from a bit more stability. I’ve had a few instances where the system didn’t work as smoothly as I expected. Still, I haven’t encountered any major... Mehr ansehen
Unternehmen hat geantwortet
There have been a few times where I wasn’t entirely clear on what the fees would be until after the transaction went through. A little more transparency on fees would be great, especially for larger t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Dawson House, 5 Jewry Street, EC3N 2EX, London, Vereinigtes Königreich
- info@tonio.world
- tonio.world
3,4
Akzeptabel
33 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The service is decent
The service is decent, but the platform could benefit from a bit more stability. I’ve had a few instances where the system didn’t work as smoothly as I expected. Still, I haven’t encountered any major issues.
31. Juli 2025
Antwort von Tonio
Hello Rebeca,
Thank you for your feedback! We’re glad to hear you’ve had a generally positive experience with our service. We also appreciate you pointing out the stability concerns — our team is actively working on improvements to make the platform run more smoothly and reliably. If you ever encounter an issue again, please don’t hesitate to reach out to our support team so we can assist right away. Your input helps us get better, and we’re grateful for it.
Tonio Team
There have been a few times where I…
There have been a few times where I wasn’t entirely clear on what the fees would be until after the transaction went through. A little more transparency on fees would be great, especially for larger transfers.
2. August 2025
Antwort von Tonio
Dear Sergio,
Thank you for your honest feedback. We’re glad you shared this with us, as transparency around fees is something we take seriously. We’re working on making fee details clearer upfront so you always know exactly what to expect before confirming a transfer. In the meantime, if you ever have questions about specific transactions, our support team is here to help. Your input helps us improve, and we truly appreciate it.
Tonio Team
Tonio offers a simple service
Tonio offers a simple service, but it didn’t quite meet my expectations. Transfers are fast, but the fees are higher than I anticipated, and I wasn’t impressed with the exchange rates either. It’s fine for small transfers, but I’m considering trying other services for larger sums.
13. Juli 2025
Antwort von Tonio
Dear George,
Thank you for your honest feedback. We're glad to hear that you’ve experienced fast transfers with Tonio. We understand that fees and exchange rates are key factors when deciding on a service, and we’re sorry to hear that these didn’t meet your expectations. Your comments are valuable, and we’re actively working on ways to improve both in these areas. We’d love to have the opportunity to serve you again, whether for small or larger transfers, and are here to discuss any concerns you might have.
Thank you again for sharing your thoughts!
Tonio Team
Very good service
Very good service, was easy to send
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Tonio
Hello Xander,
Thank you for your feedback! We're glad to hear that you found our service easy to use. Making money transfers simple and reliable is exactly what we aim for. Looking forward to serving you again!
TONIO Team
It’s okay
It’s okay, but tonio could improve its interface, the steps for transfers aren’t intuitive.
11. Dezember 2024
Antwort von Tonio
Dear Peter,
Thank you for your feedback. We’re glad to hear the service is okay, but we understand that the interface could be improved to make the transfer process more intuitive. Your input is valuable, and we’ll work on enhancing the user experience to make the steps clearer and more streamlined. If you have any specific suggestions on how we can improve the interface, feel free to share them with us. We're here to make your experience better!
Tonio Team
The service is unreliable
The service is unreliable. My transfer got canceled for no reason, and I had to redo everything.
9. Jänner 2025
Antwort von Tonio
Dear Alfred,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your transfer. Reliability is a cornerstone of our service, and we regret that we did not meet your expectations on this occasion.
To better assist you and ensure this does not happen again, we would appreciate the opportunity to review your case in detail. Please reach out to our support team at info@tonio.world with your transfer details so we can address this matter promptly.
Your satisfaction is important to us, and we value the opportunity to restore your trust in our service.
TONIO Team
Good for quick transfers
Good for quick transfers, but setting up new recipients is a hassle
17. Jänner 2025
Antwort von Tonio
Dear John,
Thank you for sharing your feedback! We’re glad to hear that you find our service good for quick transfers. We completely understand how important ease of use is, and we truly appreciate your suggestion about simplifying the process of setting up new recipients.
We’re always looking for ways to improve the user experience, and your input helps us identify areas where we can make things even better. We’ll definitely take this into consideration as we work on refining our process. Thanks again for your valuable feedback, and we look forward to serving you even more efficiently in the future!
TONIO Team
Antwort von Tonio
Dear Brian,
Thank you for sharing your feedback about your experience with TONIO. We're truly sorry to hear that you found the app difficult to use. Our goal is to make every interaction with TONIO as smooth and intuitive as possible, and we regret that we fell short for you.
While we’re sorry to hear you may not use TONIO again, we’d love the opportunity to regain your trust in the future. If there's anything we can do to assist you or make things right, please don’t hesitate to contact our support team at info@tonio.world.
TONIO Team
The transfer process is…
The transfer process is straightforward, and the fees are much lower than banks.
15. Dezember 2024
Antwort von Tonio
Dear Thomas,
Thank you for your thoughtful review! We’re thrilled to hear that you found the transfer process straightforward and that our fees stand out as much lower than traditional banks. Our goal is to offer a simple, cost-effective solution to money transfers, and it’s great to know we’re achieving that for you.
We truly appreciate your feedback, as it motivates us to keep providing a hassle-free experience while keeping costs down. Thanks again for choosing us, and we look forward to serving you again soon!
TONIO Team
Good rates
Good rates, but the transfer process feels overly complicated. Customer support was helpful, though
13. Jänner 2025
Antwort von Tonio
Dear Ricks,
We appreciate your honesty about the transfer process feeling a bit complicated. We're always looking for ways to streamline the user experience, and your input is invaluable as we work on improving it.
We understand that simplicity is key, and we'll definitely consider your feedback as we make future updates to our service. Thanks for your thoughts, and we look forward to providing you with an even smoother experience next time!
TONIO Team
This is an ok app
This is an ok app. My only problem is how long it takes for a deposited money to reflect.
22. September 2024
Antwort von Tonio
Hey Steven,
Thank you for sharing your feedback with us. We’re glad to hear you find the app useful, but we understand that delays in deposits can be frustrating. Ensuring timely deposits is very important to us, and we’re continuously working to speed up processing times so you can access your funds faster.
If you continue experiencing issues with deposit times, please don’t hesitate to reach out to our support team at info@tonio.world. We appreciate your input and are here to help!
Tonio Team
Antwort von Tonio
Dear Zarek, sorry to hear this. We are working on improving our application. If you have an open support case, please reach out through: info@tonio.world. Apologies for any inconvenience caused.
Best regards,
Tonio Team.
In terms of server security
In terms of server security, tonio is trying it best. Keep it up and do more. The transaction sometime is slow, improve it for better transaction.
5. Oktober 2024
Antwort von Tonio
Dear Mokles,
Thank you for your valuable feedback! We're glad to hear that you feel confident in Tonio's server security – maintaining a safe environment for your transactions is a top priority for us. We also appreciate your suggestion regarding the speed of transactions. We understand that delays can be frustrating, and we're actively working on improving this aspect to ensure faster and more efficient transfers.
TONIO Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.