MY CREDIT REPORT DROPPED FOR THE FOLLOWING REASON, Your score has dropped because you haven't been using your credit accounts. I use several of my cards regularly, but others not so often, my... Mehr ansehen
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Das sagen Bewerter
contacted them about how they have provided my bank with someone else's credit report and just keep messing me about and wont fix there mistake which is a breach of data protection act.
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They are unable to verify my information and this was since raising 2 disputes. They are unable to give me any information and after stating I don’t want a credit report, sent me a report which was br... Mehr ansehen
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Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Kontaktinformationen
One Park Lane, LS3 1EP, Leeds, Vereinigtes Königreich
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
2,9
Akzeptabel
595 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I have contacted you twice and once was…
I have contacted you twice and once was to remove someone's name and its was done within a few days the current query this was answered with 2 hours the service is amazing Thank you
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Lovely customer service,patient and…
Lovely customer service,patient and professional
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
INCOMPETENT AND INCORRECT
Absolutely crap and incompetent and inefficient.
Spotted an error and pointed it out, they then were sent proof, and they then sent me back incorrect information telling me they weren't changing it.
If they can't even get electoral register information correct, how can credit companies rely on this inaccurate agency.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Rikki
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Company has no idea what there doing
Companies they claim I owe say I don’t and have even started removing it yet these still arguing that they have no say but they do our credit cheeks?! Embarrassing and usless
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Kevin
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Incorrect credit score
Very far incorrect credit score I'm in excellent in Equifax and Experian however this company is dragging me down in the 500s because (lack of credit reporting from credit providers). So I am personally responsible for them getting the correct credit info on time. How are you operating it you cannot get people's info. The banks don't even like you it seems or they would report on time. I seldom review but you're affecting my livelihood. So there's a 1 star although it won't make a difference. And please I'm not going to email you to chat further so don't reply with that same reply you send everyone.
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Marshall
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Refuse to acknowledge and answer my…
Refuse to acknowledge and answer my concerns that they have 2 accounts for me 1 with incorrect info 300 + points lower than my true score
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Madeline,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Poor customer service
Poor customer service! Not helpful, robotic/ stock responses, ridiculous, incomprehensible 50 page 'Your Credit File Explained' accompanying the credit report! However, this (credit report) is key information. Further, how can their data be so obtuse and the process to change it so cumbersome /slow - bearing in mind Credit Files have potentially detrimental effects!?
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi David
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
They hold information on that they…
They hold information on that they provide to 3rd party companies, which I understand, but I asked them to give me that report which I should legally be entitled to and I haven’t received it, no wonder that gave a bad reviews on hete
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Shacksta
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Helpful after ID Fraud
Had to contact Transunion after being the victim of identity fraud and they have been most helpful
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful but I was seeing this…
Very helpful but I was seeing this on credit Karma. But TransUnion are there parent company. But TransUnion have sent me a very excellent message / email excellent company
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful
Very helpful. Put me at ease that I wasn't being silly in contacting them with my concerns. Received email straight away with how to proceed with everything I need to reply correctly.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Sarah
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Valuable help
I had some doubts regarding my credit score, which dropped, and after talking with a member of their team they gave me some advice that could me help me to increase it. The lady who I talked to was very helpful and friendly.
At the beginning I was afraid to search for their help, and I’m very satisfied with the results now.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Unhelpful,slow and no urgency…
Unhelpful,slow and no urgency whatsoever, automated responses mean nothing !
28 day process to acknowledge then another 28 days to amend. Bearing in mind Credit Files have a detrimental effect in each situation and the necessity to progress in certain applications.
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
HELP FROM TSHEDI AT TRANSUNION
Tshedi, who I have been dealing with at Transunion, has been fantastic to be honest. I can't fault the service at all as I always get a reply to my questions. Obviously it's a very complex subject, (Credit Report Details), so I assume a lit if people do require help. Best wishes. Ashley.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
An efficient and friendly Customer Service
They were very efficient and friendly in dealing with the matter I raised with them. The procedure I needed to follow was clearly explained, and a subsequent email sent for me so that I could clarify additional details they required to progress the matter raised. All in all a very good customer service so far.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Default file which is more than six…
Default file which is more than six years old is on my file making it my score worst. I have email them so many times but no response
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Appalling customer and dispute service!
Appalling customer service ! Evidence sent 6 times to prove my status on electoral role and you have still failed to correct your records!!
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Homophobic
Being male, and gay. They are being difficult for me changing my surname following marriage. Let me straight female friend had now issue.
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Steven
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Not fit for purpose
They have incorrect electoral roll information about me that I’ve corrected with them by providing evidence only for them to ignore this and replace the incorrect information with even more incorrect information. Both Equifax and Experian reflect the correct data and have done since day 1.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Very bad service
Very bad service
I had a very disappointing experience with this credit agency. Despite maintaining an excellent payment record and achieving a good credit score on other platforms, I received a mediocre rating from them. I’ve consistently followed all the necessary steps to improve my credit, and it’s been over two years, yet the score hasn’t reflected my efforts. This has negatively impacted my mortgage application with Halifax, and I find this situation very frustrating.
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Jomet
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.