Unzuverlässig
Haben für einen Anlass mit Lieferzusage bestellt und Truestory Sport hat auch nach einer Woche nach Deadline nicht geliefert, Zollpapiere nicht ausgefüllt, Lieferversprechen nicht gehalten, kurz wir standen ohne Shirts da am Event. Unmöglich missliche Lage!!
Wer nicht die gleiche negative Erfahrung erleben möchte, bestellt besser nicht bei diesem Anbieter.
Antwort von TRUE STORY SPORTS
Dear Martin,
I understand frustration of you and your team. Nevertheless I would like to clarify a few things.
Here is a short time line of this project.
1. We are not 1 week past deadline which was stated as 25th of June.
2. I stated clearly in one of my first e-mails that production time is 5-6 weeks at this stage of the season.
3. On 10th of May I warned about project being behind schedule already.
4. From that point on it took up to 4 days to answer our e-mails discussing last minute design changes and concerns.
5. We got confirmation for designs on 28th or May and did production in 3 weeks time. We postponed other important orders just to make this one ready for the event.
We still take full responsibility of the outcome and therefore we offered a full refund.