We prepaid for a year’s service…
We prepaid for a year’s service including lawn maintenance with fertilization and weed control, plus one time aeration. A second prepaid payment was made for mosquitos control treatments for the remainder of 2024. Every treatment performed has resulted in a complaint of some sort. First mosquito control treatment has been repeated twice, only to find out two of three treatments were charged. First aeration was done with a broken, ineffective machine. Second aeration performed at no additional charge resulted in large areas of the front yard having wide brown streaks. Requests for management to call were ignored. Pictures showing damage were also ignored. Aeration cost was quoted as $98, but charged $150. Still negotiating for a refund. I wish photos could be attached. We have been nominated for worst yard of the century.
Antwort von TruGreen - Grand Prairie
Hi Joyce, we’re sorry to hear that you are having issues with our billing. Please email us at reviews@trugreenmail.com with your name and phone number on the account, and a member of our team will assist you from there. Thank you! -MS