TruSmile Veneers Bewertungen 

546
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

You gave me a reason to smile, no more concerns about loose dentures Dr Flower you are the best. Annie & Quin you girls rock, thankyou for the support, assistance & reassurance & lastly Alan for... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Tru smile honestly deserves nothing less than five stars. Their customer support is very quick and attentive to their customers ! i can go on and on about how great my veneers came out, it truly... Mehr ansehen

Bewertet mit 1 von 5 Sternen

DO NOT ORDER FROM TurSmile ‼️ they are the WORST. Customer Service is a complete joke I canceled my order and they were still charging me for veneers I didn't get. The molding trays they sent were use... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

First off im a paying costumerand thisbis not a paid review. Well the impressions have arrived at the trusmile office, now the anticipation of getting my new veneers.The process has been really smooth... Mehr ansehen


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

546 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 77 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,5

Alle Bewertungen

(546)

62 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

You gave me a reason to smile

You gave me a reason to smile, no more concerns about loose dentures

Dr Flower you are the best. Annie & Quin you girls rock, thankyou for the support, assistance & reassurance & lastly Alan for your technology expertise & patience i am so grateful for your help.

I recommend this clinic to anyone who wants the peace of mind & self confidence, this journey has given me.

20. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Horse Teeth

I don't see how these can be any better than teeth from Amazon or Temu. I just got a remake and my teeth are yellow. The veneers are white and they do not go all the way to the top. So you can see yellow poking out. I gave two stars for the fantastic customer service. But I used a lay a way program and for four hundred dollars these look like bulky horse teeth. I can barely close my mouth. Now I did just get them for making videos and taking pictures. So for that they work great. They look very natural in pictures and on video. But if you are thinking you are going to go on a date or school with these think again. You would be better off getting a partial. The quality is really on par with something from Amazon. They look like horse teeth. They are a joke in person. I think I could have gotten a online partial for the same price. The idea of snap on veneers is really so cool. I feel like if maybe they were thinner or if they didn't try to do the whole mouth maybe the first 8 that you see when you smile. I don't know but these are bulky, I can barely close my mouth and I would be more embarrassed to wear these in public than just my regular missing tooth. The only way I can see these being better is if your teeth are rotten like black. Then anything is better. If you just have missing teeth but they are reasonably a good color I would just invest in some kind of whitening toothpaste before I wear these in public,

8. August 2026
Bewertung ohne vorherige Einladung
TruSmile Veneers-Logo

Antwort von TruSmile Veneers

We’re very sorry that the remake still did not give you the result you were hoping for, especially after the time and effort you have already put into the process. We also genuinely appreciate your kind words about our customer service.

Because every set is made specifically from the customer’s impressions and individual tooth structure, even very small differences in alignment, gumline capture, or fit can become noticeable in the finished veneers. Concerns such as excessive bulk, length, protrusion, visible natural teeth near the gumline, or difficulty closing the mouth can often be addressed through specific remake adjustments once our team can clearly see exactly what is happening.

We do not want you to feel that this result is simply something you have to accept. If we can review clear photos or video of the fit and understand precisely where the veneers feel too bulky or where coverage needs improvement, our specialists can determine what corrections are possible.

Please respond to the information request we have sent through Trustpilot so we can locate your order. Once we have your details, a Supervisor from our Escalations Department will reach out to you directly, personally review the case, and work with you on the most appropriate next step.

Bewertet mit 1 von 5 Sternen

STOP!!!!!

DO NOT ORDER FROM TurSmile ‼️ they are the WORST. Customer Service is a complete joke I canceled my order and they were still charging me for veneers I didn't get. The molding trays they sent were useless and cheap. I would give 0 stars if I could.

14. Juli 2026
Bewertung ohne vorherige Einladung
TruSmile Veneers-Logo

Antwort von TruSmile Veneers

We’re very sorry to hear how frustrated you are, and we understand why this experience has left you feeling disappointed.

After reviewing the history of the order, we can confirm that you sent us photos of your impressions and, based on the preliminary photo review, you were advised that they appeared suitable to send back for the lab’s final inspection.

Your refund request was submitted outside our standard cancellation window, which is why the order remained active rather than being cancelled. In an effort to help you complete the process, we also provided complimentary support and upgrades, and your order was ready to move forward once the impressions were returned to us.

We understand that this may not have been the outcome you expected, and we do not want you to feel that your concerns are being dismissed.

A Supervisor from our Escalations Department will be reaching out to you directly to review everything with you and work toward the best possible resolution.

Bewertet mit 5 von 5 Sternen

I WANT TO GIVE MY HONEST REVIEW.

I WANT TO GIVE MY HONEST REVIEW.
THIS IS ACTUALLY MY SECOND TIME GETTING TRUSMILE VENEERS .
THE FIRST TIME WAS IN 2017 THEY IMPROVED MY SMILE TREMENDOUSLY. PRICED AFFORDABLY.
SHOULD BE ADVISED TRY TO GET THE IMPRESSIONS CORRECT THE FIRST TRY, MAY HAVE TO RE-DO THEM TO GET THEM RIGHT.
OVERALL THEY DO MAKE YOUR TEETH LOOK GOOD.
NICE QUALITY FOR THE PRICE. AND THEY LAST FOR YEARS.
ALSO, I LIKE THE FACT THAT YOU CAN SPEAK TO A REAL PERSON NOT AI. ACTUAL CUSTOMER SERVICE REALLY NICE AND HELPFUL.
THANK YOU TRUSMILE

1. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

TruSmile veneers look amazing

TruSmile veneers look amazing. I get nothing but compliments from my set. What really stands out about this company is the service. I recently moved to Hawaii after I got my set, and it was lost. The customer service at TruSmile took care of me right away. I can’t recommend this product enough!

30. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This company sucks

This company sucks! They want to publicly identify you through these reviews and out you with all your personal info so you won't post your review.
I hate this company, so evil!!!!

14. Juli 2026
Bewertung ohne vorherige Einladung
TruSmile Veneers-Logo

Antwort von TruSmile Veneers

Hi there,

We’re sorry that our request for information made you feel uncomfortable. That was never our intention.

The only reason we requested additional details was to identify your order, review what happened, and have the appropriate team contact you directly to resolve your concerns. We are not asking for information so it can be posted publicly, nor are we trying to discourage you from sharing your experience.

Unfortunately, we cannot locate your account from the name attached to this review alone. Please respond to the information request with the details needed to identify your order, and a supervisor from our Escalations Department will review the case and reach out to assist you directly.

We genuinely want to understand what went wrong and make sure you are properly taken care of.

Bewertet mit 5 von 5 Sternen

Outstanding Customer Service


UPDATE!
Johnny from TruSmile called me and we walked through all my attempts to get the impressions done correctly.
I am so so happy that I am back on track to get my veneers.
They are sending me a new kit and scheduled a video call to help me get those last little bits in place.
This is the best customer service experience I have ever had! Thrilled❤️

8. Juli 2026
Bewertung ohne vorherige Einladung
TruSmile Veneers-Logo

Antwort von TruSmile Veneers

Hi Sharon,

We’re sorry to hear how frustrating the impression process became for you, especially after several attempts and finally having only the upper impressions approved.

Our lab holds impressions to a very high standard because the veneers are custom-made directly from the molds provided. If an impression does not clearly capture the teeth, gumline, and surrounding structure, moving forward could result in veneers that do not fit properly. For that reason, the lab may reject an impression rather than manufacture a product that is unlikely to work for the customer.

We also want to clarify that the kit includes the two tray sizes that fit most customers, but additional sizes are available when needed. If neither included tray fits comfortably, customers can contact our team to request a more suitable size and receive further guidance.

We understand your feedback about the instructions and video, and we appreciate you sharing it. We are always looking for ways to make the impression process clearer and easier.

Although our Customer Service team was able to assist you, we can see that you are still dissatisfied with the current outcome. A supervisor from our Escalations Department will reach out directly to review your case and make sure every available resolution is considered.

Bewertet mit 5 von 5 Sternen

When I started my journey with true

When I started my journey with true smile, I can honestly say I was at a point where smiling became something that I actually needed to think about before doing.. due to night grinding, all of my upper jaws line had cracked and Chiclet looking teeth. It was unbelievably embarrassing especially working for a restaurant! I was miserable! I didn't want to look at myself in the mirror!

In comes an ad on Facebook showing a cheaper alternative than a $40,000 multiple dental surgeries outcome. true smile offers a full Arch capping that gives you back the smile you've been missing the arch comfortably fits over your existing teeth and essentially clicks in place! I have to say at first I was skeptical.. but for under $400, I decided I'd give it a shot! Within 4 weeks, I had my impressions done at home and laboratory made veneer caps sent in the mail. I had them on my teeth in seconds and the immediate reaction was to giggle! I haven't smiled or laughed like this in years! I can't tell you how unbelievably thrilled I am with the result! I feel like a real person again!

There are a few drawbacks.. first of all, they are a bit flimsy so you have to be careful! Which means absolutely no eating .. don't worry! If they do break, contact true smile immediately and they will help you rectify the situation. They offer a few discounted programs to get you up and running again! Don't try to fix yourself, leave it to the professionals

2. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Highly recommend

Highly recommend, great fit & look. I was very skeptical when ordering but the process in very easy. I got mine in September 2025 and was most impressed by how well they fit. They have been extremely durable as well. They say you should only eat soft foods with them but I haven’t changed my diet and I’m able to leave them in. I did the top only veneers so that might make a difference. You won’t be disappointed.

15. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

TruSmile has been a Godsend

TruSmile has been a Godsend. It took me few few tries to get the impressions correct (watched a YouTube video first) but when my Veneers arrived on February 13th the joy was extremely overwhelming. For the first time I loved my smile.Best Valentine gift ever. Really ! I was just at my granddaughters graduation and people that haven’t seen me in a while said how wonderful I looked. And we all know how tough family can be.

13. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Horrendous Service and

If you are considering ordering from TruSmile, especially if you are paying extra for expedited service, take your money elsewhere. My experience with this company has been a masterclass in atrocious customer service, blown deadlines, and shady refund practices. Because they failed to deliver the service within a reasonable timeframe, and because I am literally in Portugal now, requested an immediate and full cancellation of my order on June 18. Instead of doing the right thing, their Escalation/Billing Department spent the next few days trying to negotiate their way out of giving me my money back. They offered me a $100 partial refund to cover the express fees. By their own admission in the email, the express upgrade was $120. They failed to provide the expedited service entirely, yet still tried to pocket $20 of that specific fee. Instead of refunding the remaining ~$400 for the product I never received, they tried to convince me to put my account on "pause" for six months until I returned from my trip. They will gladly take your $500, fail to meet their own expedited timelines, waste weeks of your time, and then try to hold your money hostage when you ask for a cancellation due to their incompetence. I had to threaten a credit card chargeback just to get them to acknowledge a full cancellation. Save yourself the headache, the wasted time, and your hard-earned money. Avoid this company at all costs.

22. Juni 2026
Bewertung ohne vorherige Einladung
TruSmile Veneers-Logo

Antwort von TruSmile Veneers

Hi Franklin,

We’re truly sorry that the timeline did not meet the expectations you had when paying for express service, especially with your travel plans to Portugal. We understand why that was frustrating, and we did acknowledge that the inspection delay on our end was not the experience you expected.

We do want to clarify a few points. This was not several days of negotiation back and forth by our Billing or Escalations Department. You sent one email requesting a refund and mentioning a possible chargeback, and our team responded by acknowledging the delay, apologizing for it, and offering a $100 refund toward the express fee while still keeping the order active with the express manufacturing and priority shipping benefits attached.

That offer was not intended to “pocket” part of the express fee or avoid helping you. It was offered as a goodwill option so you would keep the express upgrade for only $20 while receiving most of that express-related fee back due to the delay.

We also offered a free expedited kit, and to place the order on hold until you returned from your trip, not as a rejection of your concerns, but as an attempt to preserve your order progress and support you within the available options under the refund policy.

We understand that you no longer wish to proceed, and we are sorry this reached this point. A supervisor from our Escalations Department will be reviewing the matter directly to see what can be done to assist you further.

Bewertet mit 5 von 5 Sternen

The hole things was grate really easy…

The hole things was grate really easy step by step walk threw on how to make your impression they keep you posted on what's going on with your molds once they receive them if u ever have any questions they get right back with you when my veneers showed up they looked amazing and I get so many compliments I would recommend them to anyone...

17. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This is a REAL review of how great this company is !!!


Tru smile honestly deserves nothing less than five stars. Their customer support is very quick and attentive to their customers !

i can go on and on about how great my veneers came out, it truly sent my confidence through the roof, and i didn’t need to spend $1000s of dollars to do so. very trustworthy company and would recommend %1000 :).

13. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing Veneers!!! Amazing Service!!!

My experience with this service was very easy, up front and respectful. The product I received is good quality and durable. I am very pleased with the service and product I received and would highly recommend TrueSmile to anyone who wants their smile back!

2. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

wonderful responsive customer service

wonderful responsive customer service. I've ordered from them since 2020. This is my 4th order and Im a night grinder. But the quality for the $$ compared to porcelain veneers for $20,000 vs $400 is amazing.

1. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I couldn't wait!

I couldn't wait to receive my veneers, and it gave less anxiety when talking to others. And also! The customer service is just amazing. They helped me to be able to reach my goal and really are a great option price and quality. Recommend!!

29. April 2026
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr