Good source for cheap, effective cat litter Easy to reorder, quick delivery The only downside we have experienced is quite often the boxes get damaged in transit, and often this causes the bags... Mehr ansehen
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Das sagen Bewerter
Trusty no problem nor their products. All excellent. Just DPD delivery who were down to delivery next day then said “problem in your area” when it showed parcel still at Exeter ( a very long way fro... Mehr ansehen
Best range of raw dog food from several suppliers means I can give my dog a varied and interesting diet. I can combine things such as sprats, chicken necks etc with their usual 80:10:10 minces, all... Mehr ansehen
This is my local pet shop and I’m always overwhelmed and really happy with the products they offer and the choice. All the staff are really knowledgable and are always happy to answer questions. I mad... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Trusty Pet Supplies is a family run business based in Derby since 1999. Consisting of 3 generations of family, we have over 50 years experience in the pet trade. We offer pet food, pet toys and pet supplies both on our website and from our Derby Shop.
Kontaktinformationen
16 Station Road, Mickleover, Derby, DE3 9GH, Vereinigtes Königreich
- 07871780649
- help@trustypetsupplies.co.uk
- trustypetsupplies.co.uk
4,7
Hervorragend
7831 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 16 % seiner negativen Bewertungen beantwortet
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Just received yet another order you.i…
Just received yet another order you.i think it’s about 4th order to date and yet again such brilliant service and super quick delivery.i even got a text to say one item was out of stock but was substituted with just as great quality replacement.everything about this buisness is 10/10 from products to packaging.may they keep going from strength to strength.thank you as a really happy customer.sharon bigland
12. Mai 2026
Bewertung ohne vorherige Einladung
Only pet supplier for me! …
Absolutely love these will only order parrot food from them now excellent service never had a problem .ised a good few times now alwaus next day delivery .even ordered Sunday came on Monday ! No complaints here highly recommend
11. Mai 2026
Bewertung ohne vorherige Einladung
Goods supplied very promptly
29. April 2026
Trusty pets company never disappoints…
Trusty pets company never disappoints me with the quick processed order and delivery , highly recommended ...
27. April 2026
Damaged food tins on more than one occasion
Ordered 24 cans of dog food. When it arrived a number (9) were damaged in some way. I contacted them and they were quick to reply offering replacements. However I had to follow this up. Today they sent 12 cans as a replacement. Unfortunately 6 of these were damaged in some way. The issue is that the cans are just put in a box with room to move so they get damaged. A slight dent or more. Even though this replacement order had a note to add extra packaging, none was. As my dogs have sensitive digestive systems, hence the reason for buying this food, I can't risk using damaged tins.
11. April 2026
Excellent fast delivery well packaged …
Excellent fast delivery well packaged recommended
25. April 2026
Always good service and stock
15. April 2026
Delivery is terrible
Terrible customer service, they do not reply to messages. Multiple times I have ordered and have not received the order and have had to chase their excuse is the courier has lost it which is wearing a bit thin now. Trying to support a small business but will not be using this company again.
14. April 2026
Antwort von Trusty Pet Supplies
We’re really sorry to hear about your recent experience, this isn’t the level of service we aim to provide.
We’ve checked your account and can see you’ve been a valued customer with 20+ successful orders in the past, so it’s especially disappointing that your last two deliveries have let you down. We did respond to your email in less than 24 hours, but we understand that doesn’t make up for the frustration caused.
Unfortunately, we’ve experienced some ongoing issues with our delivery partner, DPD, which have impacted a small number of orders. That said, we take full responsibility for your experience and are actively working to prevent this from happening again, with a new order being sent today to be with you on Saturday.
We genuinely appreciate your support and would hate to lose you as a customer. Please feel free to reach out to us directly so we can make this right for you.
Thank you for your patience,
Trusty Pet Supplies
Excellent service and quick delivery
Excellent service and quick delivery
29. April 2026
Bewertung ohne vorherige Einladung
Quality products at a great price
Quality products at a great price , so prompt with dispatch and fast delivery service ,super communications via email would not use any other company
16. April 2026
THEY OFFER AND GIVE A BRILLIANT SERVICE.
14. April 2026
Quick and easy transaction from…
Quick and easy transaction from ordering on line to pick up at store 😀
13. April 2026
Always a reliable delivery from Trusty…
Always a reliable delivery from Trusty Pet Supplies
20. Februar 2026
Quality products and quality service…
Quality products and quality service online. Pity I don`t live closer to the physical store! Never wait long. NOT sent by evri but by a reliable delivery service that provides a decently small delivery slot. What more could I want?
21. April 2026
Bewertung ohne vorherige Einladung
Cannot rate Trusty’s high enough
Cannot rate Trusty’s high enough. Been a customer in store and online for many years. Our order came the next day and everything was superb. Will continue to shop here, keep doing what you are doing Trusty’s.
10. April 2026
My parrot food arrived on time and is…
My parrot food arrived on time and is excellent quality, it was well packed. The delivery service was first class.
20. April 2026
Bewertung ohne vorherige Einladung
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