Bought the 10 kg bag of these cat biscuits for my numerous adult barn cats. Great value for money compared to smaller bags. The kibble size is just right, and the bag has a good resealable top to kee... Mehr ansehen
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Das sagen Bewerter
Trusty no problem nor their products. All excellent. Just DPD delivery who were down to delivery next day then said “problem in your area” when it showed parcel still at Exeter ( a very long way fro... Mehr ansehen
Good source for cheap, effective cat litter Easy to reorder, quick delivery The only downside we have experienced is quite often the boxes get damaged in transit, and often this causes the bags... Mehr ansehen
Best range of raw dog food from several suppliers means I can give my dog a varied and interesting diet. I can combine things such as sprats, chicken necks etc with their usual 80:10:10 minces, all... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Trusty Pet Supplies is a family run business based in Derby since 1999. Consisting of 3 generations of family, we have over 50 years experience in the pet trade. We offer pet food, pet toys and pet supplies both on our website and from our Derby Shop.
Kontaktinformationen
16 Station Road, Mickleover, Derby, DE3 9GH, Vereinigtes Königreich
- 07871780649
- help@trustypetsupplies.co.uk
- trustypetsupplies.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 15 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Super quick delivery
Super quick delivery, trusty pet supplies were the only supplier I could get miniature schnauzer puppy food. Well done. 5 stars will definitely be ordering again.
From 5 stars to 1 star
As a new customer, I made two new orders from this company.
Trusty pet supplies informed me that there was a delivery problem with the first new order. The matter was quickly and amicably resolved by contacting the new orders number at the bottom of trusty pet supplies webpage
Unfortunately, my experience with the second new order was entirely different. This time I was told by those at the trusty pet supplies new orders telephone number that I had to use their help email.
Trust pet supplies web page stated that my second new order was completed whilst several days later the courier continued to inform me that they had not received the package. Email to help trusty pet supplies and they agreed that the package was lost. They stated that a replacement package would be sent from my delivery the following day
However, nothing arrived …. trusty pet supplies were immediately contacted… no replies received over the next 48 hours and then suddenly a package arrived from trusty pet supplies
However, I ordered 11.4 kg of dog food and only 6 kg of dog food had been sent . The enclosed delivery note included a handwritten “6kg to follow”
I had not received my paid for order 10 days (and counting) after trusty pet supplies stated that my order had been completed
On advice, help trusty pet supplies were emailed to immediately provide me with a tracking number for the remainder of my order and a commitment to delivery date.
There has been no response, let alone immediate.
Delivery problems with online purchases are not unexpected but the way that trusty pet supplies latterly dealt with problems from a customer view was unacceptable
First new order 5 stars
Second new order (and as understood for all future new orders) 1 star
Free delivery on my Burns dog food a…
Free delivery on my Burns dog food a great price and again delivered within 2 days
Always very helpful and give up to date…
Always very helpful and give up to date information on delivery of items. All safely packaged and arrived promptly.
First class service
First class service, great prices, and best of all, speedy delivery ( in case like me, you forgot to order when you should have).I have been using Trusty Pet Supplies for over a year and have never had any problems.
A great company to use. A must
TPS customer services and the delivery company were fantastic, on time and always communicates speedily.
I always use TPS.
A good reliable service
A good reliable service, with my regular monthly order always delivered on time.
Excellent all round service
You can easily find what you need on the website, and delivery is quick.
Packaging could be better
Packaging could be better - Plastic bags used to hold peanuts were flimsy for the weight and split easily and cardboard boxes were heavy. Otherwise pleased with this order.
Excellent service
Another great service from Trust Pet…
Another great service from Trust Pet Supplies, thank you. The food was exactly as described and arrived the next day, much to the joy of Archie the cockerpoo.
Rabbits ears 🐇🐇
Well I ordered my big bag of rabbits ears. Arrived fast, a little smaller than before (what I remember). But it didn't really matter I got just over a 100. One very happy customer and my border Collie.
Good service and great value
Very pleased.
The product was well packed and arrived on time. The food is very good and a reasonable price. I shall be ordering from Trusty Pet suppliers again.
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