Amalia Clothing Store  Bewertungen 

Antwort von Amalia Clothing Store

17. Juli 2026

Hi there, thanks for the review. A couple of clarifications that might help explain what you experienced:

Most phone cases, including TUFF8's, are not designed to cover the camera lens itself — this is standard across the industry, as full lens coverage would interfere with photo and video quality. That's what the separate lens protector is for.

As for the lens protector cracking: that's actually it doing its job. Camera lens protectors are made from tempered glass or specialized plastic specifically so that if something impacts the lens, the protector absorbs the damage instead of your camera lens itself. A cracked protector after an impact means it protected your phone's camera as intended — which is why we sell them as a sacrificial layer, not a one-time-use flaw.

On the charger: 30W vs. 40W output isn't about the charger underperforming. Charging speed is capped by your phone's battery and charging chip, not the charger's max rated wattage. If your device only accepts up to 30W, it will charge at 30W whether the charger is rated for 40W, 65W, or higher — the extra headroom just means the charger can also fast-charge other devices that support higher wattages.

If you'd still like us to take a look at your specific case or lens protector, feel free to email support@tuff8.com with your order number and photos.

Antwort von Amalia Clothing Store

15. Apr. 2026

Thank you for your feedback — we’re sorry to hear about your experience.
We do want to clarify a few important points. We stand fully behind our products and continuously test them to ensure quality and performance. Our team runs regular drop tests on both cases and screen protectors to make sure they meet premium protection standards. As noted in our company approach, maintaining consistent product quality and reliability is a core priority for us .
From your review, it sounds like the screen protector broke after impact. While we understand how frustrating that is, screen protectors are specifically designed to absorb shock and crack on impact in order to protect your phone’s actual screen — which means they are doing their job.
Regarding the warranty: we offer a limited lifetime warranty, which allows customers to receive replacements as many times as needed. The $14.99 shipping fee is standard and helps cover fulfillment and logistics costs — this is a common industry practice for replacement programs.
We also want to address the packaging concern — all replacements are shipped in protective packaging designed specifically to prevent damage during transit, and we have not encountered issues with items arriving broken.
That said, we always encourage customers to contact our support team directly so we can properly review the situation and find a solution. We are confident we would have been able to assist and improve your experience.
We appreciate your feedback and take it seriously as we continue improving both our products and customer experience.

Antwort von Amalia Clothing Store

15. Apr. 2026

Thank you so much for your kind words!
We’re thrilled to hear that you’re enjoying the case — durability and design are exactly what we strive for. It means a lot to know it looks great on your device and performs as expected.
If you ever need anything else or want to try more products, we’re always here to help. Thanks again for your support! 🙌

Antwort von Amalia Clothing Store

15. Apr. 2026

Thank you so much for the love!
We’re really glad you’re enjoying the new product — sounds like you picked the perfect option to show off your phone while still keeping it protected. That balance of style and function is exactly what we aim for.
Appreciate your support and welcome to the family! 🙌