Tvlicensing Bewertungen 

Appalling and if I could give minus stars I would!
I just want to speak to a person as the online check is not recognising my post code and address.
The worst automated system I have ever encountered

Awful customer service. Completely unacceptable.

I contacted TV Licensing on 7 September to cancel multiple TV Licences as a landlord. It was a simple request and should have been straightforward to deal with.

Instead, I received no meaningful response and was left chasing an organisation that seems far better at collecting money than dealing with customers who want to cancel.

Eventually, I had to cancel the Direct Debits myself through my bank because TV Licensing had failed to deal with my request.

That is not good enough.

If a customer ignored payment correspondence for weeks, I highly doubt TV Licensing would show the same level of patience. Yet when a customer asks them to process a legitimate cancellation, apparently weeks of silence is acceptable.

The communication has been dreadful, the service has been poor and the whole experience has been unnecessarily frustrating.

An organisation dealing with millions of customers should be capable of responding to a basic cancellation request.

I certainly would not describe this as acceptable customer service.

Three days before licence renewal due inundated with spam requests to pay. knew my name, address and date of renewal Clearly someone in TV licensing is selling data

Totally not fit for its purpose after following all the rules to claim a over 75 TV licence and week's ringing them . Trying to get the intonation call centre and the people employed by them to understand the application for this. Told not eligible for a 75 TV licence as I'm 77 and wife 70 and eligible for pension credit and sending them the relevant documents as to proof because the document from The DWP has not got Mr or Mrs cannot accept it. after 3 months phone calls after phone call and more phone calls still no joy. Told by one TV customer service person will refund my direct debit payments which they have after one supervisor told me 75 licence will issued in 4 weeks.then get a letter telling me my license will finish at the end of the month.rang them again and told it's the DWP problem as the computers and TV licence on a different platform more fobbing of.rang DWP again very helpful told me the TV licences telling people the same rubbish. after ringing TV licence again and asking to speak to a manager hopefully problem solved I hope.but will not hold my breath after the last three months the stress this company put on people is unbelievable I'm fighting three different cancer and on palliative care not helping me in my journey with this fight to live.TV LICENCE CEO NEEDS TO WAKE UP TO A COMPANY THAT'S NOT FIT FOR PURPOSE.

I don’t need a license. I told you many times. Why are you sending me emails every week. This should be illegal!!! Please get in contact to help me unscribe to your email list

Because of a very ambiguous question online (when DID you need a licence from, ie 2025, not when WILL you need a licence from ie now) I’ve ended up paying £180 for a licence which is due to run out in a month.

I thought a quick phone call would sort the problem but TV licencing only have answer machines and AI assistants and I ended up having the worst corporate phone call experience of my life.

Good tip: choose the option to ‘cancel your licence’. When they know they might be losing money they pick up. But even then one employee made me a false promise they could sort the problem putting me through to another employee who told me nothing can be done, constantly reminding me it was my mistake, and that I had to write a letter to TV licencing. (currently waiting for a response).

Even with a TV licence I’m now going to personally boycott BBC programmes only keeping the licence for the rest of the family to use. My experience was that bad…

Chris. Exeter.

Every single time I need to inform them that I don't need the tv licence their website doesn't allow me to do so. It goes into loops from one page to another or doesn't allow me to submit that I don't need it. They made the website in a way that you have no choice but to pay. This will not be happening.

TV Licensing sent a vast number of threatening and bullying letters to my relatives who do not own a TV or watch live TV. Even after writing a letter to TV Licensing informing them of this, the bullying letters shortly started again. A lot of the time TV reception in my area is so bad I can't watch BBC programmes even though I have paid the full £180 annual fee.

I contaced tvl twice to inform them my parents had died and there was no longer anyone at the address. They continue to send threatening letters and now say they are sending an officer out! Let them send someone out, there is no one there, they are all dead. It makes me very sad to keep getting these letters.

No human being to talk to on their telephone number at 15:20 on a Wednesday afternoon in September. Absolutely disgusting. I HATE talking to a machine. Where are the employees? Do you have any employees? I DO NOT need a licence.

2 mins of twaddle at the beginning, speech recognition couldn't decipher Licence number, 1st line of address or postcode. Agent v unhelpful telling me had to notify them lessthan 10 days in advance, last weeks said 2weeks in advance. asked for email confirmation of cancellation and told they couldn't do that !!! unbelievable, they need to get the women in to sort out DVLC in their baddies around Covid tie

Absolutely disgusting customer service.
Arrogant and manipulative approach to try and talk you into paying for something you dont need or use.

Back in May I was aware my licence was running out on the 31st of May ; so I paid £180 early ; covering me until the 31st of May 2027.
Since then I have had numerous harassing threatening and disturbing threats from TV Licensing starting in early June. They all say (incorrectly) my property is not licensed
The latest letter claims I have broken the law and that they have opened an official investigation.
Despite having a valid copy of a licence confirming I am paid up until 31st May 2027 The threatening letters from TV licensing continue and I cannot get them to stop.
The latest one headed in red states "OFFICIAL NOTICE : Investigation Opened"
This tells me to get a license or I would be taken to court,
This was so threatening I attempted to pay again using their website ; but it responded with “ You cannot pay until the licence runs" May next year.”
So their system is fully aware I have a paid up licence.
Despite this attempts to call them meet with no success and I cannot get them to stop the threats

What they are doing is criminal and as a Company they need to be investigated.

I am 78; but still have all my faculties; but having believed their threats to the extent I tried to pay twice I am really concerned about this rogue Company and their impact on vulnerable customers . They are using Mafia type threats claiming non- payment ( when they are not even valid.)

Absolutely horrific experience. They have in error taken my annual licence fee of £180 twice by direct debit and I'm trying to get a refund of the second one. DO NOT SIGN UP TO DIRECT DEBIT WITH THEM.
After weeks of trying to sort this - finally beating the AI so I could speak with a person - who could see the error on their systems but couldn't help fix it and gave me an email address - which didn't work - then requested a refund from their messaging function on their website - no reply - then filed a formal complaint. Now been asked to share my bank statements including transactions 10 days before and after each time they took my direct debit. That's an illegal ask, and why on earth do they ask this? They can see on their end that they've charged me twice in error - the person I spoke with confirmed that. Why on earth are they asking to see my personal bank statements? I will probably have to escalate beyond the incompetent organisation to get my owed £180 back.

I moved home and i called tv Licence and since i am a carer for my mum and did not get a chance to do it for a while . I called them and said you owe me a refund since i no longer live at the old address and the women told me that they no longer back date refunds Disgusting you cant keep my money if i dont live there

It’s a joke You have to go through a barrage of questions by robot who gets everything wrong it’s bad voudtomer service is bad I don’t know why they skills get paid never missed payment I. N my life disability amendments not being put in place do not paying infill they sre. Dis domination dhsme on you look at what others say csnt all be wrong you took double payment csnt even be trusted

Having to phone to amend payment methods and or cancel should be illegal. If you have my payment details I should be able to have immediate access to it. One of the very few companies do this and it’s deliberate. Rogue. Dangerous.

I dont have RF in my House and Have disabled the Apps on the TV for terrestrial TV. You cannot watch Live TV in my house on IPlayer or Freely. I'm a Broadcast Engineer so I do know what I'm doing. As soon as I submit my declaration that I don't require a License they start in the Hassle. Emails asking if I'm dipping into Festive viewing. Letters asking if I'm watching the world cup. It never ends. I have invited them over to inspect the house but they never come. I even offered them To make them Tea. Basically they wont leave you alone. Calling customer service requires you to complete the declaration again and at one point they duplicated accounts for me and I had to make declarations for both. Total Nonsense.

I cancelled my tv licence and was subjected to very rude and repetitive questioning. The phone was put down on me leaving me uncertain whether my to licence had been cancelled. I have to trust that it was!

I just felt that the lady didn’t give me a chance to speak
I called at about 17.15.
She spoke extremely fast and what she said was the opposite to what I read on the website when I went to the library.
She wasn’t at all rude but I do have a disability that requires a bit more time and patience
Kind regards