James K from TWC was great from start to finish. He was polite, friendly, and professional, and the new back door and toilet window were installed quickly and to a high standard. I'm very happy with... Mehr ansehen
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Das sagen Bewerter
I would give it 4.5 stars. Great experience start yo finish. Dealt with courteously on the phone. Salesman Del was much improved on his sales technique from our first encounter. Installation was... Mehr ansehen
Over the moon with the customer service, the lock broke in my front door which I could no longer lock. Very helpful on the phone to sort out what lock I needed and someone was out within the hour w... Mehr ansehen
Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Kontaktinformationen
Woodside Road 15, SN3 4WA, Swindon, Vereinigtes Königreich
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
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Windows and doors fitting
Had all our windows, front door and patio doors replaced. They look fantastic, the work started on Monday and finished Friday as planned. Stu, Ricky and the rest of the team were very friendly and professional.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much for taking the time to leave us a 5-star review.
We’re delighted to hear that you’re so pleased with your new windows, front door and patio doors, and that everything was completed on schedule as planned. It’s great to know that Stu, Ricky and the rest of the team were friendly and professional throughout the installation.
We really appreciate your kind feedback and will be sure to pass it on to Stu, Ricky and the team.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Kelvin and his team have done an…
Kelvin and his team have done an excellent job with the groundworks for our extension. Kelvin talked us through every step, keeping us fully informed throughout. The team were professional, hardworking, and incredibly neat and tidy. Nothing was too much trouble. Thank you for the fantastic work so far, we’re excited for the next stage! Highly recommended.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much for taking the time to leave such a fantastic 5-star review.
We’re delighted to hear that Kelvin and his team have done such an excellent job with the groundworks for your extension. It’s great to know that Kelvin kept you fully informed throughout and that the whole team were professional, hardworking and took such care to leave everything neat and tidy.
We really appreciate your recommendation, and it’s fantastic to hear that you’re looking forward to the next stage of the project. I’ll be sure to pass your kind feedback on to Kelvin and the team.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Installation
Work installed by TWC. Nico arrived at 10:30ish and introduced himself and explained the item he is going to install. Then continued to rip out the old to replace with the new. Has he proceeded I could see he was fit and strong. When he started installing the new I took notice of his pride and accuracy that mattered to him. After conversation with Nico found him to be a very pleasant courteous, well mannered young man. Recommend him to anybody.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much for taking the time to leave such a detailed 5-star review.
We’re delighted to hear that Nico made such a positive impression. It’s fantastic to know that you noticed his pride in his work and the care and accuracy he put into the installation, as well as his courteous and pleasant manner throughout.
I’ll be sure to pass your kind comments on to Nico. It’s always great to hear that our customers appreciate both the quality of the workmanship and the people carrying it out.
Thank you again for your recommendation and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Good product & aftercare
Good quality products
Installed as planned and the install team were very good and clean
Some minor snags afterwards but these were dealt with very quickly and efficiently
Would recommend and would use again.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you for taking the time to leave us a review.
We’re pleased to hear that you’re happy with the quality of the products and that the installation went ahead as planned. It’s also great to know that the installation team were efficient, professional and left everything clean and tidy.
We’re sorry that there were a few minor snags afterwards, but we’re glad these were resolved quickly and efficiently. We really appreciate your recommendation and, most importantly, your confidence in using TWC again.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Jamie and his team were absolutely…
Jamie and his team were absolutely outstanding, the job was completed in schedule and to high quality, would absolutely recommend.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much for taking the time to leave us a 5-star review.
We’re delighted to hear that Jamie and his team were outstanding and that the work was completed on schedule and to such a high standard. It’s great to know you were so pleased with the finished job and would happily recommend TWC.
I’ll be sure to pass your kind feedback on to Jamie and the team.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
The engineer was very helpful and…
The engineer was very helpful and explained what had happened with the door.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that our engineer was helpful and took the time to explain clearly what had happened with your door. We always want our customers to feel informed and confident that any issues are properly understood and dealt with.
Thank you again for your feedback and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
New windows & porch door
Just had new windows and porch door fitted. Process was a little shaky to start with but got there in the end. Products are great and Stu & Chris (the fitters) were spot on, very helpful, did an amazing job and went above and beyond to sort the porch door and kept disruption down to a minimum - good guys 👍
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you for taking the time to leave us such a positive review.
We’re really pleased to hear that you’re happy with your new windows and porch door. While we’re sorry the process was a little shaky at the start, we’re glad we were able to get everything back on track and deliver products you’re pleased with.
It’s fantastic to hear such positive feedback about Stu and Chris. Their willingness to go above and beyond, particularly with the porch door, while keeping disruption to a minimum is exactly the level of service we aim for. I’ll make sure your kind comments are passed on to them.
Thank you again for your patience and for choosing TWC.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Update: Issues resolved and now a lovely space to use
22/09: Update.
Following this review I have been in contact with the directors who listened and were honest in what seems to have been a communucation error. They have aknowledged. The whatsapp group was archived when it looked on their side like everything was dealt with.
This week they have come out, inspected the issue and a lovely engineer called Rob came out to resolve it for us. I can now say everything is perfect.
Previous review shortened:
Its honestly sad to write this review, but I have given months for resolution.
Ill start with the positive, and that was the upfront service before payment was received. The quoting, friendly staff, guidance of options, the installers were lovely and overall its a huge improvement
There is a small issue with one pane of glass, there is sticky residue from installation. I raised this in feb/mar and although there was sporadic communication nothing was resolved so I wrote this review in September 26
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Hi Annie,
I’m genuinely confused and concerned to read this, particularly as you’ve said that you were happy with the overall installation and that the outstanding issue is a small matter with one pane of glass.
There is absolutely no reason why you should have been left waiting for months for this to be resolved, and certainly no reason why messages through the WhatsApp group or directly to your customer contact should have gone unanswered. That is not the level of aftercare we expect to provide.
I’d really like to understand what has happened here and, more importantly, get it sorted for you.
Please contact me directly on 07593 580208 or joseph@twcframes.co.uk. I’m Joseph Heaton, one of the Directors, and I will personally make sure this is picked up and brought to a resolution.
Thank you for bringing it to my attention, Annie, and I hope we can put this right quickly.
Joseph Heaton
Director
TWC Home Improvements
Good rated company but could do better. Bad communication and several setbacks, the company made good in the end and delivered a decent product. Time will tell about aftercare service.
THE BAD:
* Payment Demands vs. Progress: Payment milestones are meant to align with actual site progress. Due to work falling behind while office management still demanded payment—creating a clear contractual mismatch—I was forced to cite specific contract clauses to protect my financial interests. Paying on their requested date would have meant handing over up to 90% of the contract value for a build that was barely 40% complete. Thankfully, I was able to negotiate a split payment in writing to mirror actual progress.
* Builder Reliability & Time Management: While the builder's (Mike) masonry work quality is reasonably good and he is polite in person, there was a complete lack of professionalism regarding time management and scheduling. He eventually disclosed that he accepted this job despite knowing he couldn't meet TWC's build schedule, as he was juggling multiple projects between Oxford and Reading. As a result, my family constantly rearranged plans for a timetable the builder had no intention of following, operating on the logic that "it will be done by the end date."
Whilst delays ‘happen’ (weather, deliveries etc) a lot of this could’ve been mitigated by better planning from TWC and time management and prioritisation from the builder.
* Site Management & Consideration: Attendance was sporadic—showing up one day and absent the next. On Bank Holiday Monday (31st August), rather than waiting a few minutes for me to move my car, sand was dumped on the front driveway right next to my wife's car so he could rush off to another job. I ended up having to shovel and move the sand myself.
THE GOOD:
* Roofing Team (Jack & Steve): An absolute top-tier duo. They arrived on time, every single day, strictly AS PER SCHEDULE. Polite, friendly, tidy, and hard-working. The build finally transformed into a real structure thanks to them. Rick and Ron who did final clean and seal were fantastic too.
Directors have also been involved to get this across the line and apologised unreservedly which I really appreciate and they understood the customers view point. Communication is lacking, promised and not delivered so customer always chasing, likely down to becoming too big and unable to cope with additional work load.
Advice to future customers - Cross-reference your payment schedule against actual site milestones before signing, and insist on a dedicated building crew rather than one juggling multiple external jobs. You are paying significant money and deserve a team that respects your time, property, and schedule. Keep an email trail of everything and daily pictures of the project.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Hi Ajay,
Thank you for the updated review. While I’m obviously disappointed that you still feel your experience warrants two stars, I’m confident that by the time we have completed your project and resolved the remaining issues, you’ll feel very differently about TWC.
We certainly haven’t hidden away from the problems you’ve raised. You have dealt directly with both Directors, our Buildings Manager and the wider project team, and there has been constant communication as we have worked through the various points with you. Where things haven’t gone as they should, we have acknowledged them and worked to put them right — including the air brick issue you’ve confirmed has now been corrected.
It’s also great to see your comments regarding Jack and Steve and the quality of the roofing work. We’ll make sure that feedback is passed on to them.
There are clearly still some issues to iron out, particularly around the reliability and communication of some of the trades, and we fully understand your frustration with people not arriving when expected. We are actively working with you to get these remaining items completed.
Most importantly, we’re still in the middle of the project and working closely with you towards a resolution. We’re very hopeful that once everything is finished, you’ll be happy with both the completed living space and the way we have responded to the issues along the way.
Hopefully, when we get to that point, we can turn this experience around completely and earn a very different review from you.
Joseph Heaton
Director
TWC Home Improvements
Steve webb steve webb steve webb what…
Steve webb steve webb steve webb what can i say other than what a man such great energy, super polite, and very well versed in his industry he told me to put (steve told me to say this) due to his brilliant banter but that doesnt discredit the fact that it is a very true review
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much for taking the time to leave such a brilliant review!
We’re delighted to hear that Steve made such a positive impression with his great energy, politeness and industry knowledge. It sounds like his sense of humour and brilliant banter also played a part in making the experience a memorable one!
I’ll be sure to pass your kind words on to Steve — although it sounds like he may already have been working hard to secure this review himself! 😊
Thank you again for your fantastic feedback and for taking the time to share your experience.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Knocked at the door to apologise for…
Knocked at the door to apologise for any noise while my neighbour was having some work done.
Asked if needed anything needed replacing and gave card details in case there was.
Friendly and polite
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much for taking the time to leave such a lovely review.
We’re pleased to hear that our team member took the time to introduce themselves and apologise for any potential noise or disruption while work was being carried out nearby. It’s great to know that you found them friendly and polite and appreciated the considerate approach.
We always aim to be respectful not only to our customers but also to their neighbours, so your feedback is greatly appreciated.
Thank you again for taking the time to share your experience.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
I had a call from Amber at TWC Home…
I had a call from Amber at TWC Home Improvements and I just wanted to say how lovely she was. She was so friendly, polite and easy to talk to, and I never felt pressured at any point. Amber took the time to explain everything clearly and answered all my questions without rushing me.
It was honestly a really pleasant experience, and you can tell she genuinely cares about helping her customers rather than just making a sale. Amber is a real credit to TWC Home Improvements and deserves recognition for her excellent customer service. Thank you, Amber! 😊
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much for taking the time to leave such a wonderful review.
We’re delighted to hear about the positive experience you had with Amber. It’s fantastic to know that she was friendly, polite and easy to talk to, while taking the time to explain everything clearly and answer all of your questions without making you feel pressured.
Providing a helpful and personal service is extremely important to us, so it means a great deal to hear that Amber made you feel valued and genuinely cared for. She is indeed a real credit to TWC Home Improvements, and I’ll be sure to pass on your kind words and recognition to her.
Thank you again for your fantastic feedback and for taking the time to share your experience. 😊
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
I had a lovely gentleman Steve Webb TWC Home improvement
I had a lovely gentleman Steve Webb,
Came to my door, telling me the service they do on properties ie: doors and windows.
He was so polite and cheerful enjoyed, our little chat. Maybe I could win a prize,
Thank you .
Betty
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much, Betty, for taking the time to leave such a lovely review.
We’re delighted to hear that Steve made such a positive impression during his visit. It’s great to know that you found him polite, cheerful and enjoyed your chat while he explained the services TWC Home Improvements can offer.
I’ll be sure to pass your kind comments on to Steve — I’m sure he’ll be delighted to hear them!
Thank you again for taking the time to share your experience, and good luck with the prize! 😊
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Dan & Ben did very good job
Dan & Ben did very good job , I would recommend them to anyone.
The windows look great and I’m happy with the speed of taking out the old ones
And fitting the new ones in a day
Good boys
Paul
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much, Paul, for taking the time to leave such a fantastic review.
We’re delighted to hear that Dan and Ben did such a great job and that you’re so pleased with your new windows. It’s great to know that the team worked efficiently, removing the old windows and completing the installation of the new ones in just one day.
I’ll be sure to pass your kind comments on to Dan and Ben — I’m sure they’ll be delighted to hear how happy you are with their work.
Thank you again for choosing TWC Home Improvements and for your recommendation.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
We have recently had builders Tom and …
We have recently had builders Tom and Sam round building our new conservatory walls .we cannot fault them in any way, there polite tidy and professional and would highly recommend them and TWC as a company. Thank you guys.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much for taking the time to leave such a fantastic review.
We’re delighted to hear that Tom and Sam did such a great job building your new conservatory walls. It’s fantastic to know that you found them polite, tidy and professional throughout the work, and that you couldn’t fault their service.
I’ll be sure to pass your kind comments on to Tom and Sam — I’m sure they’ll be delighted to know how much you appreciated their hard work.
Thank you again for recommending both Tom and Sam and TWC Home Improvements. Your feedback means a great deal to us.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Excellent communication and expert…
Excellent communication and expert fitting.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much for taking the time to leave us a 5-star review.
We’re delighted to hear that you were pleased with the communication throughout your experience with TWC Home Improvements, as well as the quality of the fitting. We pride ourselves on keeping our customers informed and ensuring every installation is completed to a high standard.
Your feedback is greatly appreciated by the whole team.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Ian was very professional and…
Ian was very professional and informative and not at all pushy.
The door was installed today and the fitters did an excellent job and we are very happy with our new door.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you very much for taking the time to leave such a fantastic review.
We’re delighted to hear that Ian provided such a professional and informative service without being pushy. We believe our customers should always feel comfortable and have all the information they need to make the right decision for their home.
It’s also great to hear that you’re so pleased with your new door and that the fitting team did an excellent job. I’ll be sure to pass your kind comments on to Ian and the fitters.
Thank you again for choosing TWC Home Improvements and for sharing your experience.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Our second time using TWC
Our second time using TWC and our experience was just as good as the first. From the initial consultation to survey and fitting everything was handled professionally and efficiently. Shout out to Ben and Dan who fitted new patio doors and back door, who kept use informed about what they were doing and why. Very happy with both sets of doors and undoubtedly will use the company again when required.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Dear Rachael,
Thank you so much for taking the time to leave this review, and thank you for choosing us a second time. Returning customers mean a great deal to us, so it's genuinely good to hear the experience matched the first.
I'll make sure Ben and Dan see your comments. Keeping customers informed as the work progresses is something we place a lot of emphasis on, so it's rewarding to know it came across on the day.
Enjoy the new patio doors and back door, and please don't hesitate to get in touch if we can help again in the future.
Kind regards,
Joseph Heaton
Director
‘Unparalleled service’ said the comedian
UPDATE:
fensa certificate all sorted which is good, soffit has been replaced after nearly 2 months. Once contact made by them was booked in very quickly so why the wait I don’t know?? Reason for no reply by the individual who was point of contact was because they were not even in the business at the time. Should have been clearly communicated with auto replies or someone else taking over not just leaving everything they are responsible for in the dust. I also struggle with reviews having been posted praising this individuals communication being posted at the same time as us being ghosted as they were not in the business maybe some people got replies others not? Still not been offered a reason for no one in customer service team contacting after 2 formal complaints. Will increase stars once this is done - will not be to 5 stars though haven’t decided yet. Builders who were doing the soffit did not have materials for it and did not know the person who said they had organised it to us (the point of contact). Once they had materials fine, found cigarette in grass tho, no problem with people smoking would appreciate it either being disposed of not in something potentially flammable (lots of pavement around grassed area). But at this point I don’t even care anymore lol
ORIGINAL:
Unfortunately, they damaged our roof (we are not complaining about the damage itself) and offered to fix it. We then agreed with their proposition to fix it about a month ago at which point we have now been ghosted. We have sent follow up emails and a formal complaint on the website where they say they will reply in 5 business days to the complaint - keep in mind the complaint is they're not replying to emails.
I fear replying to ONE email is not too complex but if that requires more than 5 business days that's okay but per their website:
"We will aim to resolve your complaint straight away but if we can’t, we will contact you within 5 business days to tell you"
And as you may guess, we have not received a response within their own deadline so they have also broken their own policy when dealing with the complaint.
Fine for installation nice builders, but good luck getting anything fixed if they damage anything. Would be fine to amend this review and increase the stars if this issue if resolved.
I can provide screenshots of all emails and the thank you confirmation that the complaint was received all of which are date stamped. As well as photographic evidence they are responsible for the damage on the roof.
They also messed up the fensa certificate and won’t reply to the email asking them to fix that, so don’t even take the fensa certification as a good thing when considering companies as it probably won’t even be right and they won’t attempt to fix it??
All in all it’s actually quite funny, wouldn’t recommend save your money. I’d rather have shit windows than a hole in my roof like I had before. Hopefully we don’t get any birds living up there, or damp from leakages but probably will if they don’t reply soon. That will be lovely for our bank accounts (sarcasm), but we were going to get a new big conservatory (probably a nice big job for them) and they will not even be considered unless an attempt to resolve this is made. Once again, reiterating that all they need to do is reply to an email - as in this large company claiming to offer unparalleled service can’t reply to one email? The company I bought a coffee from replied quicker and that cost exponentially less than these windows. I can also appreciate the man in question may be on holiday, in which case an auto reply stating this should be used instead of no reply.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you for taking the time to set this out, and I'm sorry to read it.
If we've damaged your roof, agreed to put it right and then gone quiet on you, that isn't acceptable and it isn't how we operate. The same goes for a complaint sitting beyond our own five day response commitment, and for an error on your FENSA certificate. I'm not going to try to explain any of that away in a review reply.
The difficulty I have is that the review is posted under initials only, so I can't identify your job or find the email trail at our end to pick this up. Could you email me directly at joseph@twcframes.co.uk with your name, address and installation date, and I will look into it personally? Please don't worry about attaching the screenshots and photographs unless you'd like to — I'd rather find our own records and understand why nobody came back to you.
I'll take ownership of this from here and make sure you get an answer.
Joseph Heaton
Director
Good recovery by TWC and great installation
Day one was not a good experience, so asked for another team. What a difference on day two, Chris and Stu were great from start to finish, very professional, polite and respectful of us and our property. The very able Tony did a great job with the brickwork and plastering. Thanks to James for his swift action and organising the A team.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von TWC Home Improvements
Thank you for this review, and for giving us the chance to put things right.
I'm sorry day one fell short of the standard we aim for. It shouldn't have taken a second team to get there, and I'll be looking into what went wrong on that first visit so we learn from it. What I'm pleased about is that you raised it and we acted quickly rather than leaving you to it.
I'll pass your thanks on to Chris, Stu and Tony, and to James for getting it reorganised. It's good to hear the finished job — brickwork and plastering included — has left you happy.
Thank you again for the fair and balanced feedback.
Joseph Heaton
Director
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