I applied for a role at Twin Group and…
I applied for a role at Twin Group and opted into the Disability Confident scheme, expecting fair treatment in line with the commitments of a Disability Confident Leader. Unfortunately, I found the process lacked transparency and support for disabled applicants.
Despite selecting “Yes” to the scheme on the application platform, my declaration was not acknowledged. I was later told I should have disclosed my disability in my CV or covering letter, which is not a requirement under the Equality Act 2010. My request to record the appeal meeting as a reasonable adjustment was also refused, despite explaining it was necessary for accessibility.
I felt the tone of the appeal meeting was overly defensive and dismissive of my concerns. I raised a formal complaint and appeal, but responses have been delayed and inconsistent, making the process difficult to navigate.
This experience has left me disappointed and disheartened. I am now exploring options to escalate this matter through formal channels, including the Equality Advisory and Support Service (EASS) and Acas.
If you are a disabled applicant, I encourage you to carefully consider your needs and seek clarification early in the process. In my experience, this organisation did not demonstrate the inclusive and supportive approach expected from a Disability Confident Leader.








