tymebank.co.za Bewertungen 

I am beyond frustrated with TymeBank and the way my international payment has been handled.

I have an incoming USD 30 international payment through Remitly, and Remitly has confirmed that TymeBank is the receiving bank involved in the SARB-related process required for this transaction.

This is not even the first time I've had to deal with this exact nonsense.

My case is Case ID: DR-169012, and unfortunately my experience with the support agent handling it, Hlanyani, has been extremely disappointing.

The biggest issue is this:

TymeBank did not follow the required process within the appropriate timeframe, and I am now being told that my transaction has been pushed to the back of the queue because of the delay.

Excuse me?

YOUR PROCESS WAS NOT FOLLOWED ON TIME, AND I'M THE ONE WHO GETS PUT AT THE BACK OF THE QUEUE?

How is that acceptable?

I have done what I am supposed to do. I have contacted Remitly. I have contacted TymeBank. I have provided the information required. I have followed up repeatedly.

Yet instead of taking ownership and fixing the problem, I'm effectively being told to wait even longer because of a delay on the bank's side.

And then there's the customer support experience.

My interaction with Hlanyani, the support person handling DR-169012, has left me extremely frustrated. The handling of this case has felt slow, unhelpful and completely lacking in urgency or ownership.

I'm not asking for a miracle. It's USD 30.

But the amount is NOT the point.

The point is that a customer should not have to spend hours chasing a bank because its internal process wasn't followed properly — and then be penalised by being moved to the back of the queue.

I want TymeBank to answer some very simple questions:

1. Why was the required process not followed within the appropriate timeframe?

2. Why am I being placed at the back of the queue because of that delay?

3. What exactly is happening with Case DR-169012?

4. Why has Hlanyani's handling of this matter been so poor?

5. Who is actually taking ownership of resolving this?

I don't need another generic “we apologise for the inconvenience” response.

I need accountability and a resolution.

TymeBank cannot reasonably expect customers to accept delays caused by the bank's own processes and then simply tell those same customers to wait their turn.

TymeBank — fix your process, take ownership of your mistakes, and stop making the customer pay for them.

Case ID: DR-169012

I am extremely disappointed with the service received from TymeBank Head Office in Rosebank. For the past two months, I have been trying to assist my disabled daughter with changing her cellphone number and replacing her expired card. Despite visiting the head office in person, together with my daughter, and providing all the supporting documentation they required to prove her disability, nothing has been resolved.

The agents made promises that the cellphone number had been updated, yet when I tried to access the app, the old number was still on her profile. If I don’t call to follow up myself, no one bothers to keep me updated on the progress. This lack of communication and accountability is unacceptable.

It is disheartening that even after repeated efforts and compliance with all their requirements, TymeBank has failed to deliver such a basic service. Customers, especially those with disabilities, deserve far better treatment and efficiency.

Marie Fouche 0839250610

in general. it is convenient to have access to pick n pay or boxer to conduct deposits instead of going to a bank that opens with long queues. However, it is inconvenient to rely on pick n pay or boxer for withdrawals. If you come there too early, the money market does have money. if you go there too late thinking to withdraw for the next day, then they've already done a cash up an hour or two hours before closing time. if you come there during the day, you still get queues. at the very least, those transactions are mostly free.. but if u arrive at those stores on your own schedule, you pay by being late for work in the morning or cutting into work time during the day just because you need petrol to move.

Very unprofessional. On the 26th if September 2026 at 11:09, i spoke to a very rude receptionist by the name of Portia. She was talking to people while i was on a call with her and had also instructed me to clam down

I would like to raise a formal complaint regarding the poor service I received from the GoTyme banking app support team regarding a Pick n Pay refund.

Pick n Pay processed the refund on 11 September, but the funds have still not been released/cleared into my GoTyme account. I contacted Pick n Pay, and they advised that the issue was with my GoTyme account. They provided me with an authorisation letter confirming the refund and requesting the release of the funds.

I then contacted GoTyme via the in-app chat and attached the authorisation letter. I was number 42 in the queue and waited more than 20 minutes before being assisted. Unfortunately, the consultant advised that she could not assist and that the matter had to be escalated. I was given reference CD-300939 and informed that the matter would only be resolved by 29 October.

This is extremely frustrating because this is not a dispute or a new transaction requiring investigation. Pick n Pay has already confirmed and authorised the refund. From my understanding, the issue simply requires the funds to be released to my account.

When I explained this to the consultant, I was told that there was nothing she could do and that I simply had to follow the process.

I understand that banks have processes to follow, but waiting until 29 October for a refund that was already processed on 11 September is unreasonable, particularly when the merchant has already provided written confirmation authorising the release.

I am therefore asking GoTyme to urgently review this matter, investigate why the refund has not been released, and provide a clear explanation and resolution rather than simply advising me to wait.

Reference: CD-300939

I hope GoTyme management will look into this matter and improve the customer support process, particularly where a merchant has already confirmed and authorised a refund.

Worst bank ever if I could give a 0 star I would my money got stolen from my account and Thyme bank did nothing to help or to protect my money they send a OTP 1 hour after my money was stolen . They decline my fraud case after 1 day due to investigation completed... Then comes back and says ignore the email and tex message it's still under investigation...... If U don't phone them they wil not cominucate with you regarding funds lost they don't care that all your hard working money got stolen with out your approval worst bank ever!!!!!!!!!!!!!!!!

I am currently in India and they put my account under review since the 27 august they services are disgusting I am stranded here with no money I have contacted them several times and they have no interest in assisting me I have also emailed the ombudsman and no reply I am so disgusted I regret ever using them . When I get back will definitely be using tyme bank for this . I would advise never to use them .

Terrible experience using Tymebank.
From not being able to use my card for purchases when I just got paid and got stranded at the petrol station being unable to pay after filling up.

And yesterday I had 4 continuous accounts of fraud which I called 3 seperate times to resolve and STILL money is being defrauded from my account!!! EVEN AFTER CANCELING MY CARDS MONEY KEPT LEAVING MY ACCOUNT!??? unacceptable, im closing and moving to a more secure bank.

After calling fraud department, they claimed the transactions would cease because I canceled my cards. Absolutely not! And now I am short on money this month and Tymebank isnt getting back to me. DO NOT COMPROMISE YOUR MONEY USING TYMEBANK!!!

Poor customer service

I was recently approached by one of your agents and I must say the disrespect and behavior was appalling and sheds a bad on light for tyme bank, I was in Kimberley CBD when I got approached by an agent who goes by the name Thato Tsomagae,he should me his tag and ask if he could interest me Ina card,I further asked what it was about and he blatantly asked if I'm going to take the card or not and said I can Google it if I have questions.He was very arrogant and disrespectful

They dont have internet banking anymore!!!!

I use it as a secondary account to do all the smaller transactions of around R50k pm.
I dont want to do financial transactions on a small telephone screen and minute keys with my fingers as big as four keys.
Every time i want to use the telephone app it wants to take pictures of me. Then stand a bit back, then come forward, then do this then do that. I dont want to have a social media banking app that want to take pictures of me for 5 minutes to do a financial transaction. I want to use a proper device to execute financial transactions like a laptop/computer, not a mickey mouse, play around phone app. Will close the account and shop for an alternative secondary account because without internet banking the account is useless to me. Wish Pep stores roll out their bank quicker.

I called in, spoke to Elliot after explaining an issue where the bank app is not accepting the City Power electricity card number. I was on the phone for 14 minutes without getting this resolved. Elliot asks over and over again. Facts which I explained in detail. Bad service, I am an unhappy customer. Calls are recorded, what I am saying can be verified.

I have been calling Tymebank every selection I make is wrong They take their time to respond to emails and WhatsApp and this only happen after they changed to Gotyme

Tymebank phone me just now they are going to refund me as I was scam I'm so happy thank u tymebank

Went to get a new card at the Brooklyn Thyme bank kiosk, 2 ladies, thyme bank employees chatting like they were both on lunch, when i approached one lady to ask help because the card printing machine was giving an error the whole time, she was very rude and upset because she could not chat with her friend, also an thyme bank employee, what an disgrace and disappointment! We really expect good communication skills and a bit of customer service, we left with none of the above!

This morning I called the customer service representative just to ask a simple question as to where is the Gotyme hub at Centurion mall. She could not assist me and she kept me on hold for good 15 minutes until the call cut off. No decency of returning my call. I just feel if Gotyme want to compete with the likes of Discovery Bank then they must forget it.

One of the biggest disadvantages of TymeBank is that it doesn't have physical branches, and its response to serious issues can be very slow. If there were a physical location where you could speak to a bank representative face-to-face, resolving urgent matters would be much easier.

Imagine facing a major financial issue involving millions of rand and needing immediate assistance from a bank advisor. With TymeBank, that's not possible. You're often left sending emails and hoping for a response, which isn't ideal when time is critical.

TymeBank offers lower banking fees than many other banks, and that's one of its biggest advantages. However, I've come to realize that choosing the cheapest option can sometimes become more expensive in the long run. While their rates are competitive, their handling of serious situations has, in my experience, been slow and, at times, unprofessional.

My advice to anyone choosing a bank is not to focus only on low fees. Instead, choose a bank with physical branches where you can get help in person when necessary. Reliable customer support should be a top priority, and it's equally important to bank with an institution that will actively protect and support you when something goes wrong.

At the moment, I'm not happy with TymeBank. This experience has taught me an important lesson about what to look for when choosing a bank for serious business. In my opinion, TymeBank is suitable for pocket change or keeping smaller amounts of money, but I would be cautious about using it to hold large sums of money due to the risks I've experienced.

I honestly think I should change back to Nedbank. Money was debited from my account yesterday from Max Law, with no permission, I tried reversing it disputing it, and still no word from my bank. Very limited TYME BANK is. I'm done with them, I want my money back.

The worst bank ever I highly advise you do not bank with these people I've lost more money with them then I have put in the account. They deliberately leak your information to scammers open the account at your own risk and Goodluck if you have a problem thinking you gonna get help through any of their numbers

Funds locked for days with zero support. Official NFO case opened.
If you value having reliable access to your money, look elsewhere. GoTyme Bank's application suffered a critical system failure, completely trapping my funds. Their internal automated support is a shambles, they auto-closed my support ticket as "Resolved" without ever contacting me or fixing the hard-lock on my account. They have zero emergency protocols to help customers left stranded by their software glitches. A formal dispute has been officially filed with the National Financial Ombud (Case Id-E74ZQ12M). Absolutely shocking treatment.

8k left my account, it said paid to betway South Africa. I called tyme bank. They “investigated ”….. and nothing. Never got my money back…….