You only really know how good customer service is when things go wrong. My new Janome 5060 sewing machine was delivered promptly, but when I set it up it would not do all the decorative stitches. When... Mehr ansehen
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Das sagen Bewerter
Battistella Vaporino Maxi. I make a lot of my own clothes, and this was my reason for buying. I love the level of precision possible when using steam with this iron and the fact that it doesn’... Mehr ansehen
Gurpreet, was so great during this visit. I called the shop few times since last week about buying a Juki sewing machine. I remembered the name company from 2019 when I first had my industrial machine... Mehr ansehen
James the delivery driver was an absolute gem. Very friendly, helpful and went above and beyond to ensure everything was great, even help carry the machine upstairs and installing. He insist on stayi... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
32 The Ridgeway, SL0 9HW, Iver, Vereinigtes Königreich
- 02085741750
- alex@tysew.co.uk
- tysew.co.uk
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Excellent customer service…
You only really know how good customer service is when things go wrong. My new Janome 5060 sewing machine was delivered promptly, but when I set it up it would not do all the decorative stitches. When I contacted Raj at Tysew she was completely reassuring that the problem would be solved. And it was - within 48 hours the faulty machine was collected and a new one delivered, perfect customer service! You can buy with confidence from Tysew, and I would certainly do so again.
Battistella Vaporino Maxi.
Battistella Vaporino Maxi.
I make a lot of my own clothes, and this was my reason for buying. I love the level of precision possible when using steam with this iron and the fact that it doesn’t hiss and spit and deposit dirty water like a normal domestic iron always seems to.
The iron itself is weighty enough but not too heavy to hold when ironing, with a really comfortable handle.
It also looks beautiful.
The tank capacity is great - can iron for hours without having to top up the tank.
The whole thing is quite big though probably not much bigger than a domestic steam generator iron - I keep it on a trolley which simplifies the whole process.
Thanks so much to Tysew - the Model I ordered wasn’t available, so they very generously upgraded to the next model.
Really satisfied customer - thank you!
“Excellent quality and great service”
I was extremely satisfied with my experience with this company. The sewing machine I purchased is high quality and easy to use. Customer service was excellent, and delivery was fast. I highly recommend them to anyone looking for a reliable sewing machine.
Very knowledgeable
Lots of parking, bought a sewing machine, very knowledgeable
Gurpreet was excellent showing me…
Gurpreet was excellent showing me things around and very helpful. Amazing experience.
Thank you
Gurpreet
Gurpreet, was so great during this visit. I called the shop few times since last week about buying a Juki sewing machine. I remembered the name company from 2019 when I first had my industrial machine shipped to the Republic of Ireland the service was good. Today, meeting Gurpreet was excellent he walked through all my requests and advised me the best machine to suit my needs. I surely recommend him and the crew. I am coming back very soon for my industrial overlocking machine. They also reassured to fix my old machines. So, hurry here and visit the shop in person. Hanette
Highly Recomend
I have made multiple purchases from Tysew and always had top customer service. I have always dealt with Raj and her customer service is amazing. I highly recommend Tysew
Excellent service
Excellent service with a very personable and helpful team. We had a great deal. Would highly recommend Tysew.
The company is excellent ...
The company is excellent ...customer service exceptional . I was unsure what sewing machine I needed but the Paul was so helpful and knowledgeable and pointed me in the right direction . Joe was so helpful in showing me the workings of the machine ie ..tensions , threading , needle sizes threads etc ...all in all fabulous service. All accessories reasonably price too ...would certainly recommend
Fantastic, highly recommend
Fantastic service and very knowledgeable. Paul was excellent and great customer service. Helped us buy an industrial machine for curtain making. Wonderful process and highly recommend.
Great service
The process of ordering was simple on the Website, and comparing machines to agree on the selection was also helpful. Order placed, great! Next day I had a call from Raj who was extremely apologetic and advised the machine I ordered was no longer available, however she was prepared to deliver the next model up which was more expensive but advised was prepared to discounted the price. I paid the extra over the phone and next day the sewing machine arrived. It came as advertised with loads of extras, and a few things were missing, when I advised Tysew of the missing items, Raj responded almost immediately, apologising for the inconvenience and to advise the missing items were being shipped first class post. Not everything goes to plan and mistakes can be made. It happens! where Tysew score most highly, especially Raj is through the professional, helpful and understanding service, taking great effort to make correct and ensure customer satisfaction. Totally recommend Tysew and very happy I purchased through them, and would again without hesitation.
Very lovely shop
Very lovely shop
People are so helpful
DEFINITELY 100%
Great service…
Great service and product needed replacement mode. As my old clutch motor had died after many years of service. I was a bit happrehensive about the modern replacement that received it this morning. but simple to install, even set up. Thanks again for helping.
Really excellent advice and support…
Really excellent advice and support when looking to buy a machine.
Really kind, patient and helpful staff (Raj) who gave me a brilliant demonstration to make sure I was making the right purchase for my needs.
Would highly recommend!!!
NEGLIGENCE
I brought my Janomi sewing machine + the original hard plastic cover to Tysew in Iver for a service. The owner Mr Paul served me when I came to pick them up. No cover. He went to look for it, but couldn't find it. The employee who served when I brought it in, had put in the shop's Notebook that the cover wasn't brougt in... Called a few times, cover not found. Sent an email. After 4 weeks still no reply. ADVICE: 1. Take photographs of every item you leave behind at Tysew. 2. Check what they write in the Notebook. 3. Be on the alert when you call them!
I can’t recommend this company highly…
I can’t recommend this company highly enough. From start to finish, the customer service has been outstanding. They truly went above and beyond, making sure I felt completely confident using the machine by providing setup videos and promptly answering all of my questions. I’ve since recommended both the company and the machine to a friend, who is just as delighted. A definite 10/10 experience!
Gurpreet gave an excellent demo on how…
GUrpreet gave an excellent demo on how to use the machine I was interested in and even found me some advice on the right machine.
GURPREET GAVE GOOD SERVICE and was very…
GURPREET GAVE GOOD SERVICE and was very helpful
Big shout out to the Tysew guys who…
Big shout out to the Tysew guys who repaired my machines right away. I live in Scotland and the barrell on my Tysew machine was damaged after a broken needle - I had to drive down and they repaired it and my old back up domestic machines right away. Thank you for your amazing service! Now for the drive back up north!
Gurpreet was very helpful today
Gurpreet was very helpful today
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