Quick personal customer service. Real people reply and sort out any issues. Really helpful solving issues with the delivery company Yodel who left my PLA outside at the wrong place and use chatbots... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The product was well packed and distributed very quickly. Unfortunately, they use Yodel to deliver and that really ruined the experience. Yodel left the whole package (Centauri Carbon printer with Fi... Mehr ansehen
I’m really impressed with my Elegoo 3D printer. The print quality is excellent, especially for the price, and the setup was much easier than I expected. It’s been very reliable, and I love how consis... Mehr ansehen
They are using the wrong postage service! I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Elektrofachmarkt
- Geschäft für elektronische Ersatzteile und Komponenten
- Ausrüstungslieferant
- Handwerkskunst
- Fachgeschäft für Drucker und Scanner
Vom Unternehmen geschrieben
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Kontaktinformationen
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, China
- info@elegoo.com
- uk.elegoo.com
4,4
Hervorragend
535 Bewertungen
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Always had great service and…
Always had great service and communication.
Ordered the new CC2 and was shocked when it arrived in the same week, great service.
2. Februar 2026
Elegoo centuri carbon.
Kept informed about my order well packaged and delivered wen expected
25. Dezember 2025
Great service
Great service. Quick delivery and excellent support from their customer service. Will use again.
2. Februar 2026
First time of using Elegoo replacement…
First time of using Elegoo replacement parts. I am a new to 3d printing and totally amazed at the out of the box experience with Elegoo Centauri Carbon 3d printer. The issue arose due to my inability to check, monitor software, causing filament nozzle to drive into the magnetic plate, snapping the filament off.
Head over to the Elegoo spares page and ordered a replacement filament, late in the afternoon, past any packing or dispatching. Surprisingly, it was picked and dispatched that evening and was delivered, 48 hours later which was very impressive.
Back up printing the day it was delivered
MPC
30. Jänner 2026
Purchased a Centauri carbon
Purchased a Centauri carbon
Great price
quick delivery
Awesome 3d printer
Shame the colour upgrade won't be coming for it though, disappointed about that, hence 4 instead of 5 stars
14. November 2025
Bought a Neptune 4 Max and love it
Bought a Neptune 4 Max and love it! Item arrived quickly along with all the extras I ordered too. Condition was perfect and it went together easily. Been printing from it ever since. I actually ended up buying a Saturn 4 16k with Mercury Plus v3.0 shortly afterwards and the experience was just as good (despite courier mix up but that was not Elegoo's fault). Have loved printing with them both and even had excellent support from Elegoo with a small part that was missing from the Mercury Plus v3.0, they instantly shipped out a replacement without question. Will be buying from Elegoo again when I fancy an upgrade in the future
27. Oktober 2025
After sales, Rubbish
Order was fine, delivery was quick, but that's where it went wrong. After sales is none existent. I have tried to contact them 4 times relating to advice needed and nothing. Very poor.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We have responded to you within 24 hours. Please add our official email address to your whitelist to prevent our emails from going to your spam folder.
Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Centauri carbon2
Bought the centauri carbon2, first week of having it,as a beginner to 3D printing.easy to unbox,setup,and budget wise too,my first 3d print was the benchy and made a couple other things,only problem i had was trying to bind the printer to my phone,after turning it off over night and back on managed to sort that out, oh and thank you elegoo for the free gift the 2 reels of pla silk filament much appreciated
28. Jänner 2026
elegoo centauri carbon 2
fast delivery and kept up to date via email and text. great product thanx
28. Jänner 2026
So easy and straightforward to use
So easy and straightforward to use. Set up was easy and my son was printing some fun designs the same day.
27. Jänner 2026
first Class all in one solution
Quick delivery, just three days. Well packaged. Easy to set up with included usb stick. Very first print worked fine and 4 times faster than old ender 3. Not so obvious how to link up with home wifi though.
29. Jänner 2026
Excellent
Swift and efficient service. 3d printer received in great condition. Very well packaged with a Notification printed on the box to keep packaging in the event that a Return of product is necessary. Device works flawlessly out of the box. This is my 2nd Elegoo printer.
26. Jänner 2026
So simple to deal with
So simple to deal with. Rapidly resent out item after Yodel messed up the delivery. Parcel force delivery was sweet as a nut. Can't recommend enough
26. Jänner 2026
Straight out the box printing
I’ve just bought the Elegoo Centauri Carbon, my first 3d printer. I’d been delaying the purchase of a 3D printer until they were more affordable. This printer has performed brilliantly straight out the box, even for a 70 year old grandma.
22. Jänner 2026
Unfortunately my delivery was by Yodel
Unfortunately my delivery was by Yodel, so it was left outside in the rain, in full view of any passers by, with no notification it had arrived.
22. Jänner 2026
Antwort von ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Quick delivery and quality products
Quick delivery and quality products. Will continue to order from ELEGOO UK.
20. Jänner 2026
Good product - AWFUL support
I bought a Saturn 4 16k Ultra as I wanted to get into 3D printing as it will help me with some of my gaming needs.
Early into my use, due to being a novice, I had a lead with permeated the machine which I understand and accept is user error.
Since then I have been going back and forth for MONTHS with the support team just trying to get it up and running again
The lack of a phone number or ability to talk to someone is a big loss.
I am close to buying another machine from someone else and sacrifice the investment I made into this because of how poor their support is
14. Dezember 2025
Antwort von ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.